Each Chapter ends with “Key Word Quiz,” “Summary of Concepts and Skills” and “Skill Development Exercises.”
I. FOUNDATIONS OF HUMAN COMMUNICATION.
1. Introduction to Human Communication.
Communication Models and Concepts.
Principles of Communication.
Culture and Human Communication.
Thinking Critically About Human Communication.
2. The Self in Communication.
Thinking Critically About the Self in Communication.
3. Perception in Interpersonal Communication.
The Stages of Perception.
Thinking Critically About Interpersonal Perception.
The Listening Process.
Listening, Culture, and Gender.
Thinking Critically About Listening.
5. Verbal Messages.
The Nature of Language.
Disconfirmation and Confirmation.
Thinking Critically About Verbal Messages.
6. Nonverbal Messages.
Facial and Eye Movement.
Spatial and Territorial Communication.
Paralanguage and Silence.
Thinking Critically About Nonverbal Messages.
II. THE CONTEXTS OF HUMAN COMMUNICATION.
7. Interpersonal Communication: Conversation and Conflict.
Effective Conflict Management.
Thinking Critically About Conversation and Conflict.
8. Interpersonal Relationships.
Relationships and Relationship Stages.
Relationships, Culture, and Gender.
Thinking Critically About Relationship Improvement.
What is Interviewing?
The Information Interview.
The Employment Interview.
Thinking Critically About the Lawfulness of Interview Questions.
10. Small Groups.
The Small Group.
The Idea-Generation Group.
Information Sharing Groups.
Problem Solving Groups.
Thinking Critically About Small Groups.
11. Members and Leaders in Group Communication.
Members in Small Group Communication.
Leaders in Small Group Communication.
Membership, Leadership, and Culture.
Thinking Critically About Groupthink.
12. Public Speaking Preparation (Steps 1-6).
Step 1: Select Your Topic and Purpose.
Step 2: Analyze Your Audience.
Step 3: Formulate Your Thesis and Identify Your Major Propositions.
Step 4: Research Your Topic.
Step 5: Support Your Major Propositions.
Step 6: Organize Your Speech Materials.
Thinking Critically About Public Speaking: Evaluating Research.
13. Public Speaking Preparation (Steps 7-10).
Step 7: Word Your Speech.
Step 8: Construct Your Conclusion and Introduction.
Step 9: Rehearse Your Speech.
Step 10: Deliver Your Speech.
Thinking Critically About Public Speaking: Preparation and Evaluation.
14. The Informative Speech.
Guidelines for Informative Speaking.
Types of Informative Speeches.
Thinking Critically About the Informative Speech.
15. The Persuasive Speech.
Guidelines for Persuasive Speaking.
Types of Persuasion Speeches.
Thinking Critically About the Persuasive Speech.
Glossary of Human Communication Concepts and Skills.