IT Essentials I: PC Hardware and Software Companion Guide (Cisco Networking Academy Program)

by Cisco Systems Inc.; ABC Inc.

• ISBN13: 9781587131363
• ISBN10: 1587131366
• Edition: 2nd
• Format: Hardcover w/Disk
• Copyright: 2005-01-01
• Publisher: Cisco Press

Summary

The only authorized textbook for the Cisco Networking Academy Program. IT Essentials I: PC Hardware and Software Companion Guide, Second Editionis the Cisco approved textbook that supports version 3.x of the web-based course in the Cisco Networking Academy Program. The goal of IT Essentials I is to lay a foundation of the basic information required to assemble a computer and troubleshoot problems that occur. You learn how to properly install, configure, upgrade, troubleshoot, and repair PC hardware and software. The topics covered in this guide help prepare you to pass the CompTIA A+ certification exam to become a certified computer service technician and pursue a future career in IT technology or simply be equipped with the knowledge of how a computer works. Use this Companion Guide as a portable desk reference to access the information for study and review at any time! Chapter objectives provide references to the concepts covered in each chapter, and an extensive glossary lists key terms and their definitions. In addition, review questions at the end of each chapter track progress and aid studying. This book also provides information on the careers available to an IT professional, detailing career paths, including related fields, degree fields, and the fields where certification is necessary. Throughout this book are references to worksheet and lab activities found inIT Essentials I: PC Hardware and Software Lab Companion. This lab companion provides you with ample opportunities for hands-on practice and thought-provoking review questions. Companion Titles for IT Essentials I: IT Essentials I: PC Hardware and Software Lab Companion Second Edition ISBN: 1-58713-138-2 IT Essentials I: PC Hardware and Software Engineering Journal and Workbook Second Edition ISBN: 1-58713-137-4 Companion CD-ROM This companion CD-ROM contains more than 800 comprehensive exam questions to review for the A+ and Server+ certification exams, 15 interactive e-Lab activities, 14 high-resolution PhotoZooms, and 28 video vignettes covering hardware and software installation. This book is part of the Cisco Networking Academy Program Series from Cisco Press. The products in this series support and complement the Cisco Networking Academy Program.

Table of Contents

Foreword	xxv
Introduction	xxvii
Information Technology Basics	3	(80)
Getting Started in IT	3	(11)
Computer Systems and Programs	3	(2)
Computer Types	5	(4)
Connecting Computer Systems	9	(1)
Birth of the Internet	10	(3)
The Cost of Technology	13	(1)
Windows Desktop Environment	14	(12)
Starting, Shutting Down, and Restarting Microsoft Windows	14	(2)
Using Windows Explorer	16	(1)
Navigating the Desktop	17	(2)
Working with Icons	19	(3)
Recognizing an Application Window	22	(3)
Resizing a Desktop Window	25	(1)
Switching Between Windows	26	(1)
Basic Features of Windows	26	(17)
Viewing the Basic System Information of a Computer	27	(4)
Setting the Clock and Date	31	(2)
Minimizing, Maximizing, and Exiting	33	(1)
Adjusting the Screen Display	33	(4)
Working with Desktop Settings	37	(1)
Adjusting Audio Volume	38	(1)
Using the Start Menu Options	39	(3)
Understanding the Recycle Bin	42	(1)
Overview of Software Applications	43	(9)
Word Processors	43	(1)
Spreadsheets	44	(1)
Databases	44	(2)
Graphics Applications	46	(3)
Presentation Applications	49	(1)
Web Browsers and E-Mail	50	(2)
Math for a Digital Age	52	(13)
Measurement-Related Terminology	52	(1)
Analog and Digital Systems	53	(2)
Boolean Logic Gates	55	(1)
Decimal and Binary Number Systems	56	(2)
Decimal-to-Binary Conversion	58	(1)
BASE16 (Hexadecimal) Number System	59	(1)
Binary-to-Hexadecimal Conversion	60	(1)
Hexadecimal-to-Binary Conversion	61	(1)
Converting to Any Base	62	(2)
Introduction to Algorithms	64	(1)
Laboratory Safety and Tools	65	(10)
Basic Lab Safety Principles	65	(2)
Workspace Practices That Help Reduce ESD Potential	67	(2)
Tools of the Trade	69	(2)
Workspace Cleaning Supplies	71	(1)
Workplace Testing Equipment	72	(1)
Lab Safety Agreement	73	(2)
Summary	75	(1)
Key Terms	76	(3)
Check Your Understanding	79	(4)
How Computers Work	83	(96)
Computer Operations	83	(3)
Input, Processing, Output, and Storage	84	(2)
The Boot Process	86	(4)
Initializing the System Hardware	86	(1)
Loading the Operating System	87	(1)
Running the Boot Sequence	88	(2)
Hardware Components	90	(23)
Computer Cases	90	(4)
Power Supplies	94	(3)
Cooling Systems	97	(1)
The Motherboard	98	(5)
CPUs	103	(4)
BIOS ROM	107	(1)
Expansion Slots	108	(3)
Riser Cards	111	(1)
Bus Types	112	(1)
Memory Components	113	(5)
RAM	113	(1)
SIMMs and DIMMs	114	(3)
Cache/COASt Memory	117	(1)
Display Components	118	(4)
Monitors/Display Devices	118	(2)
Video Cards	120	(2)
Connector Components	122	(12)
Serial and Parallel Ports	122	(2)
PS/2 (6-Pin Mini-DIN) Ports and 5-Pin DIN Ports	124	(1)
Universal Serial Bus Ports and Fire Wire Buses	124	(3)
IDE, EIDE, Ultra, and SCSI Controllers	127	(4)
SCSI Disk Types	131	(3)
Storage Components	134	(16)
Floppy Drive	134	(1)
Hard Drive	135	(4)
CD-ROM Drive	139	(3)
DVD Formats and Drives	142	(3)
Backup Hardware	145	(5)
Network Components	150	(2)
Modems	150	(1)
Network Interface Cards	151	(1)
System Resources	152	(5)
What Are System Resources?	152	(1)
Interrupt Requests	153	(2)
Direct Memory Access	155	(1)
Input/Output Addresses	156	(1)
Portable Devices	157	(11)
Notebook Computers	158	(2)
Portable Hardware	160	(2)
PCMCIA Cards	162	(1)
Portable Computer Displays	163	(1)
Docking Stations	164	(2)
Upgrading and Troubleshooting Notebooks	166	(1)
Infrared Devices	167	(1)
Wireless Access Points	167	(1)
Summary	168	(3)
Key Terms	171	(4)
Check Your Understanding	175	(4)
Assembling a Computer	179	(66)
Overview of the Assembly Process and Safety Issues	179	(3)
Overview of General Safety Issues	179	(2)
ESD Precautions	181	(1)
Process Demonstration	182	(1)
Creating a Computer Inventory	182	(7)
Importance of an Inventory	183	(1)
Inventory Checklist	183	(6)
Computer Case and Power Supply	189	(7)
Computer Cases and System Units	189	(1)
Desktops	190	(1)
Towers	190	(2)
Power Supplies	192	(4)
Preparing the Motherboard for Installation	196	(13)
Motherboard Location Map	196	(2)
Motherboard Configuration	198	(1)
Motherboard Jumpers	199	(3)
Installing the CPU	202	(3)
Installing the Heat Sink and Fan	205	(1)
Installing RAM	206	(3)
Installing the Motherboard	209	(4)
Installing the Motherboard into the Case	209	(1)
Attaching the LEDs, Keylock, and Speaker	210	(1)
Connecting the Power Supply Cables to the Motherboard	211	(2)
Installing the Floppy Drive, Hard Drive, CD-ROM Drive, and DVD Drive	213	(8)
Attaching the Floppy Drive to the Case	213	(1)
Attaching the Hard Drive and CD-ROM Drive to the Case	214	(3)
Connecting the Floppy Drive, Hard Drive, CD-ROM Drive, and DVD Drive to the System	217	(3)
Connecting the Power Cables to the Floppy Drive, Hard Drive, and CD-ROM Drive	220	(1)
Video Card Installation	221	(2)
Final Steps	223	(2)
Fitting the Case Together	223	(1)
Connecting the Keyboard, Mouse, Monitor, and Power Cord	224	(1)
Booting the System for the First Time	225	(13)
What Is the BIOS?	225	(2)
Entering the BIOS Configuration	227	(1)
Standard CMOS Setup Screen	228	(2)
BIOS Features and Chipset Features Setup Screens	230	(1)
Power Management and Plug and Play Screens	231	(2)
Integrated Peripherals and Hard Disk Detection Screens	233	(1)
Password Screens and the Load Setup Defaults Screen	234	(1)
BIOS Exit Options	235	(1)
Startup Sequence	236	(2)
Summary	238	(2)
Key Terms	240	(1)
Check Your Understanding	241	(4)
Operating System Fundamentals	245	(46)
Operating System	245	(7)
Components of an Operating System	245	(3)
Operating System Functions	248	(1)
Operating System Types: Basic Terminology	249	(3)
Disk Operating System (DOS)	252	(14)
What Is DOS, and Why Learn About It?	252	(2)
Understanding the DOS File Structure	254	(2)
Learning the Basic DOS Commands	256	(5)
Creating a DOS Boot Disk	261	(1)
Booting the System with a DOS Disk	262	(1)
Understanding DOS Configuration Files	263	(2)
Editing System Configuration Files: Sysedit.EXE	265	(1)
Memory Management	266	(12)
Memory Types	266	(4)
Memory-Management Tools: Adjusting and Optimizing System Memory	270	(3)
Other Types of Memory	273	(2)
Memory Conflicts: General Protection Faults	275	(2)
Real- Versus Protected-Mode Memory Addressing	277	(1)
Summary	278	(2)
Key Terms	280	(5)
Check Your Understanding	285	(6)
Windows 9x Operating Systems	291	(82)
Windows 9x File Structure and File-Management System	291	(22)
Naming Files in Windows	292	(1)
Understanding Directories and Folders	293	(4)
Using a Text-Editing Application to Create a File (Document)	297	(5)
Copying, Moving, and Creating Shortcuts	302	(2)
Viewing Document Details	304	(1)
Recognizing File Types in Windows	304	(2)
Selecting, Copying, and Moving Files	306	(1)
Searching for a File, Folder, or Directory	307	(1)
Making Backup Copies of Files on a Floppy Disk	308	(2)
Using the Recycle Bin	310	(3)
Windows Management with the Control Panel	313	(15)
Using the System Properties Applet	313	(3)
Using a Printer	316	(9)
Adding and Removing Programs	325	(1)
Adding Hardware	326	(1)
Adjusting the Display and Sounds	326	(2)
System Tools	328	(4)
Understanding the Registry	328	(1)
Using Regedit and Scanreg	329	(1)
Understanding Msconfig, the Startup Menu, and Safe Mode	329	(2)
Using Wscript.EXE, Hwinfo.EXE, and ASD.EXE	331	(1)
Preparing a Hard Drive for Operating System Installation	332	(5)
Partitioning a Hard Drive	332	(2)
Formatting a Hard Drive	334	(3)
Installing Windows 9x	337	(10)
Windows 9x Versions Overview	337	(2)
Requirements for Installing Windows 98	339	(2)
Steps of a Windows 98 Installation	341	(3)
Windows 98 Setup Options	344	(2)
Upgrade Installation	346	(1)
Troubleshooting the Installation Process	347	(16)
Using Systematic Troubleshooting Techniques and Finding Help	348	(3)
Understanding Windows 98 Setup Errors	351	(1)
Using the System Properties Window	352	(4)
Adding Software Drivers	356	(2)
Making a Windows Startup Disk	358	(4)
Uninstalling Windows 98	362	(1)
Summary	363	(1)
Key Terms	364	(2)
Check Your Understanding	366	(7)
Windows NT/2000 Operating Systems	373	(72)
Windows 9x Contrasts	373	(15)
NTFS Versus FAT	373	(8)
Security and Permissions	381	(2)
Windows 2000 Boot Process	383	(4)
Plug and Play Drivers	387	(1)
System Tools	388	(21)
Administrative Tools	389	(11)
Windows 2000 Registry	400	(5)
Startup Menu and Safe Mode	405	(1)
The ERD and Recovery Console for Windows 2000	406	(3)
Overview of the Installation Process	409	(3)
Differences Between the Windows 2000 and 9x Installation	409	(1)
Hardware Requirements	410	(1)
Windows 2000 Features	411	(1)
Installing Windows 2000	412	(14)
Requirements for Installing Windows 2000	412	(1)
Steps of a Windows 2000 Installation	413	(12)
Windows 2000 Setup Options	425	(1)
Special Installations	426	(9)
Upgrading from Windows NT Workstation 4 to Windows 2000	426	(1)
Replacing Windows 9x with Windows 2000	427	(7)
Dual-Booting Windows 9x/Windows NT 4 and Windows 2000	434	(1)
Summary	435	(2)
Key Terms	437	(2)
Check Your Understanding	439	(6)
Windows XP Operating System	445	(38)
Windows XP Versions	445	(5)
Windows XP Home Edition	446	(1)
Windows XP Professional Edition	446	(2)
Windows XP Professional 64-Bit Edition	448	(1)
Windows XP Media Center Edition	449	(1)
Overview of the Installation Process	450	(4)
Differences Between the Installation of Windows 2000/9x and Windows XP	451	(1)
Windows XP Hardware Requirements	452	(1)
Windows XP Features	452	(2)
Installing the Windows XP Operating System	454	(3)
Requirements for Installing Windows XP	454	(1)
Understanding the Steps of a Windows XP Installation	455	(1)
Windows XP Setup Options	456	(1)
Special Installations	457	(4)
Upgrading Windows NT Workstation 4/2000 to Windows XP	457	(2)
Upgrading Windows 98 to Windows XP	459	(1)
Dual-Booting Windows 9x, NT 4, 2000, and XP	460	(1)
Windows XP and Windows NT/2000/Me/9x Contrasts	461	(16)
Keeping User Files Private	461	(1)
Simple File Sharing Versus Windows 2000 Sharing	462	(2)
Internet Enhancements	464	(3)
System Properties	467	(5)
Graphical User Interface	472	(5)
Summary	477	(2)
Key Terms	479	(1)
Check Your Understanding	479	(4)
Multimedia Capabilities	483	(58)
Introduction to Multimedia	483	(10)
Basic Hardware Required for Multimedia Upgrades	484	(1)
The Video Adapter	485	(3)
Computer Displays	488	(3)
Sound Cards and Speaker Systems	491	(1)
Common Media File Formats Used in Multimedia Applications	491	(2)
MPEG Hardware Versus Software	493	(1)
Upgrading Video with a Video Acceleration Board	493	(5)
Reviewing PCI and AGP Types	494	(1)
Understanding All-in-One Cards	494	(1)
Installing and Configuring the Video Card Driver and Software	495	(1)
Understanding RAMDAC and Video Memory	496	(1)
Flashing the Video Board with BIOS Updates	497	(1)
Adding Audio Capabilities with a Sound Card	498	(13)
Understanding Sound Card Operation	499	(2)
Working with USB, PCI, and Built-In Sound	501	(2)
Removing or Disabling Outdated Sound Cards	503	(2)
Installing Sound Cards	505	(1)
Connecting a CD-ROM or DVD-ROM Drive to the Sound Card	506	(1)
Installing the Sound Card Driver and Software	507	(3)
Connecting MIDI and External Audio Sources	510	(1)
Overview of CDs and DVDs	511	(11)
Compact Discs	512	(2)
CD-R and CD-RW Media	514	(2)
Digital Audio Extraction	516	(1)
DVD Drives	517	(1)
DVD Recording	518	(2)
CD Recording Formats	520	(1)
DVD Layering and Formats	521	(1)
Digitizing Video	522	(8)
Digital Cameras and Video Cameras	523	(4)
Hardware and Software Video Capture	527	(1)
Installing and Configuring a Video Capture Board	528	(2)
Summary	530	(1)
Key Terms	531	(4)
Check Your Understanding	535	(6)
Advanced Hardware Fundamentals for Servers	541	(48)
Network Server Overview	541	(15)
Network Servers	541	(2)
RAID	543	(5)
RAID Controllers	548	(1)
Hardware RAID Versus Software RAID	549	(1)
Hardware-Based RAID Configurations	550	(6)
Configuring External Peripherals	556	(2)
Overview of External Disk Subsystems	556	(1)
Configuring an External Disk Subsystem	556	(1)
Configuring an External CD-ROM System	557	(1)
Adding Hardware to a Server	558	(15)
Replacing a Single Processor with a Faster Processor	558	(3)
Installing Additional Processors	561	(2)
Upgrading the Operating System for Multiple Processors	563	(2)
Adding Hard Drives	565	(5)
Adding Memory	570	(3)
Upgrading Server Components	573	(6)
Upgrading Adapter Memory	573	(1)
Upgrading Adapter BIOS or Firmware	574	(1)
Replacing an Adapter	574	(1)
Upgrading Peripheral Devices	575	(1)
Upgrading System-Monitoring Agents	576	(1)
Upgrading Service Tools	577	(1)
Documenting the Configuration	578	(1)
Summary	579	(2)
Key Terms	581	(2)
Check Your Understanding	583	(6)
Networking Fundamentals	589	(100)
Introduction to PC Networking	589	(9)
Computer Networks	589	(2)
File, Print, and Application Services	591	(1)
Mail Services	592	(2)
Directory and Name Services	594	(1)
The Internet	595	(1)
Network Administration	596	(1)
Simplex, Half-Duplex, and Full-Duplex Transmission	597	(1)
Types of Networks	598	(9)
Peer-to-Peer Networks	598	(2)
Client/Server Networks	600	(1)
Local-Area Networks	601	(2)
Wide-Area Networks	603	(4)
Adding a Network Interface Card	607	(8)
Defining a Network Interface Card	608	(1)
Setting the IP Address	609	(3)
DHCP Servers	612	(1)
Default Gateways	613	(1)
Domain Name System	613	(2)
Physical Components of a Network	615	(18)
Network Topologies	615	(4)
Physical Versus Logical Topologies	619	(2)
Networking Media	621	(5)
Common Networking Devices	626	(3)
Server Components	629	(4)
LAN Architectures	633	(7)
Ethernet	634	(2)
Token Ring	636	(2)
Fiber Distributed Data Interface	638	(2)
Networking Protocols and the OSI Model	640	(9)
OSI Model Overview	640	(3)
Defining a Protocol	643	(1)
Transmission Control Protocol/Internet Protocol (TCP/IP)	644	(3)
Internetwork Packet Exchange/Sequenced Packet Exchange	647	(1)
NetBEUI	648	(1)
AppleTalk	648	(1)
TCP/IP Utilities	649	(6)
Packet Internet Groper	649	(1)
ARP	650	(1)
RARP	651	(1)
NSLOOKUP	651	(1)
Netstat	651	(1)
Nbtstat	651	(1)
Ipconfig, Winipcfg, Config, and Ifconfig	652	(2)
Tracert, Iptrace, and Traceroute	654	(1)
Connecting to the Internet	655	(16)
Synchronous and Asynchronous Serial Lines	656	(1)
Modems	657	(3)
Dial-Up Networking, Modem Standards, and AT Commands	660	(2)
ISPs and Internet Backbone Providers	662	(2)
Digital Subscriber Lines	664	(2)
Cable Modems	666	(1)
Cable Modems Versus DSL Internet Technologies	667	(2)
ISDN Connections	669	(1)
Satellite Dishes	670	(1)
Summary	671	(2)
Key Terms	673	(8)
Check Your Understanding	681	(8)
Printers and Sharing	689	(58)
Understanding Printers and Printing	689	(8)
Printer Overview	689	(2)
Understanding Dot Matrix Printer Operation	691	(1)
Understanding Ink Jet Printer Operation	692	(2)
Understanding Laser Printer Operation	694	(3)
Buying a Printer	697	(6)
Print Capacity and Speed	698	(1)
Print Quality and Resolution	699	(1)
Printer Reliability	700	(1)
Cost of Ownership	701	(1)
Laser Versus Ink Jet Printers	701	(2)
Connecting a Printer	703	(16)
Using Serial, Parallel, SCSI, USB, FireWire, Network, and Infrared Communication Types	703	(5)
Understanding Page Description Languages	708	(1)
Installing and Updating Printer Drivers	708	(2)
Installing and Replacing Ink and Toner	710	(1)
Installing and Adjusting Print Media	711	(2)
Installing Additional Printer Memory	713	(1)
Adding a Local Printer	714	(3)
Printing a Test Page	717	(2)
Sharing a Printer	719	(9)
Host-Based Printing Technology	719	(1)
Printer Switches	720	(1)
Built-In Printer Fonts and Font Cards	721	(1)
Configuring Printer Sharing	722	(1)
Adding a Network Printer	723	(2)
Installing Print Services	725	(1)
The Network Print Server	725	(2)
Printer Network Interface Cards	727	(1)
Managing a Printer	728	(5)
Using the Printer Queue to Manage Print Jobs	728	(1)
Setting Print Times for Large or Less Important Documents	729	(1)
Selecting a Default Printer	729	(1)
Configuring Individual Printer Options	730	(2)
Using Printer Accessories	732	(1)
Dealing with Paper Problems	733	(3)
Obstructions in the Paper Path	733	(1)
Stripped and Broken Drive Gears	734	(1)
Stepper Motor Problems	734	(1)
Defective Registration Roller and Other Feed Rollers	735	(1)
Wrong Type of Paper	735	(1)
High Humidity	736	(1)
Paper Dusting	736	(1)
Summary	736	(3)
Key Terms	739	(2)
Check Your Understanding	741	(6)
Preventive Maintenance	747	(44)
Preventive Maintenance and the Technician	747	(14)
Elements of a Preventive Maintenance Program	748	(1)
Tools and Equipment	748	(5)
Environmental Guidelines	753	(1)
Environmental Guidelines for a Server Room	753	(5)
Proper Disposal of Hazardous Materials	758	(2)
Using Material Safety Data Sheets	760	(1)
Preventive Maintenance and Electrostatic Discharge	761	(4)
Electrostatic Discharge Overview	761	(2)
Antistatic Bags	763	(1)
Grounding Wrist Straps	764	(1)
Compressed Air	764	(1)
Grounded Workbench	764	(1)
Preventive Maintenance for Computer Peripherals	765	(4)
Monitors	765	(1)
Mice	766	(1)
Keyboards	767	(1)
Printers	767	(2)
Scanners	769	(1)
Computer Software for Preventive Maintenance	769	(7)
Software Utilities	770	(2)
User Responsibilities	772	(1)
Antivirus Applications	773	(1)
Firewalls	773	(3)
Preventive Maintenance and Power Issues	776	(7)
Power Issues	776	(2)
Surge Suppressors and Power Supplies	778	(2)
UPS in a Server Environment	780	(3)
Summary	783	(2)
Key Terms	785	(1)
Check Your Understanding	786	(5)
Troubleshooting PC Hardware	791	(54)
Troubleshooting Basics	791	(7)
Troubleshooting Overview	791	(1)
Troubleshooting Steps	792	(4)
Troubleshooting Tools	796	(1)
Diagnostic Software	797	(1)
Disposal Actions	798	(1)
Troubleshooting the Hardware Box	798	(28)
Overview of Field-Replaceable Units	799	(1)
Post Errors	800	(4)
CMOS/BIOS Errors	804	(4)
Motherboard-Related Errors	808	(1)
CPUs	809	(2)
RAM	811	(6)
Cable Issues	817	(1)
Ports	817	(1)
The Video System	818	(1)
Secondary Storage Devices	819	(1)
Sound Cards	820	(3)
Power Supply Issues	823	(1)
Box Cooling Issues	824	(2)
Troubleshooting Peripheral Devices	826	(10)
Input Devices	827	(3)
Output Devices	830	(3)
SCSI Interface Issues	833	(1)
Internet/Network-Access Devices	834	(2)
Summary	836	(2)
Key Terms	838	(1)
Check Your Understanding	839	(6)
Troubleshooting Software	845	(86)
Troubleshooting Process	845	(3)
Overview of the Troubleshooting Process	845	(1)
Gathering User Information	846	(1)
Reproducing Error Symptoms	846	(1)
Identifying Recent Software Changes	847	(1)
Determining Whether a Problem Is Hardware or Software Related	847	(1)
Fixing the Software	848	(1)
DOS Troubleshooting Issues	848	(9)
System Boot Problems	848	(5)
DOS Error Messages	853	(3)
Invalid Directory Errors	856	(1)
Common Windows Operating System Problems	857	(7)
Troubleshooting Setup (Installation) Problems: Review	857	(1)
Troubleshooting Startup (Booting) Problems	857	(2)
Understanding Windows Memory Usage Problems	859	(2)
Troubleshooting Windows Missing/Corrupt DLL or VxD Files	861	(2)
Troubleshooting System Lockup Errors	863	(1)
Troubleshooting Shutdown Problems	863	(1)
Troubleshooting Windows 9x	864	(9)
Upgrade Issues	864	(1)
Error Codes and Startup Messages	865	(2)
Windows 9x Startup Modes	867	(2)
Windows 9x Error Log Files	869	(2)
Windows Virtual Memory Errors	871	(2)
Using System Tools and System Editors to Troubleshoot Windows 9x/2000	873	(5)
Using System Tools	873	(3)
Using the Device Manager to Troubleshoot	876	(1)
Using the System Editors	876	(2)
Windows 9x/2000 Registry Problems	878	(5)
Understanding the Registry Files	878	(1)
Understanding the Registry Structure	879	(1)
Editing the Registry	880	(2)
Cleaning the Registry	882	(1)
Troubleshooting Windows NT 4/2000	883	(4)
Windows NT/2000 Installation Problems: Review	883	(1)
Windows NT/2000 Upgrade Issues	883	(1)
Windows NT Startup Modes	884	(1)
Windows 2000 Startup Modes	884	(1)
Windows 2000 Recovery Console	885	(2)
Troubleshooting Windows XP	887	(4)
Windows XP Installation Problems	887	(1)
Windows XP Upgrade Issues	888	(1)
Windows XP Startup Modes	888	(1)
Windows XP Recovery Console	889	(2)
Troubleshooting Applications	891	(2)
Troubleshooting DOS Applications	891	(1)
Troubleshooting NT/2000 Applications	892	(1)
Windows Data Backup and Recovery	893	(8)
Windows Registry Backup and Recovery Tools	894	(3)
Windows Data and Application Backup and Recovery Tools	897	(1)
Types of Data Backup Procedures	898	(3)
Windows-Specific Printer Software Problem Troubleshooting	901	(3)
Print Spoolers	901	(1)
Printer Queues	902	(1)
Incorrect/Incompatible Printer Drivers	903	(1)
Windows-Specific Networking Software Connection Troubleshooting	904	(11)
Error Messages	904	(1)
Incorrect Parameter Settings/Switches	905	(2)
Incorrect Protocols or Protocol Properties	907	(1)
Incorrect Client or Client Properties	908	(1)
Missing or Incorrect Bindings	908	(1)
Incorrect Service Selection	908	(1)
Incorrect Primary Network Logon Settings	909	(1)
Incorrect Computer Name or Workgroup Name	909	(2)
Network Troubleshooting Software Utilities	911	(4)
Windows 9x, NT, 2000, and XP Help	915	(3)
Help and Troubleshooting Files	915	(1)
Troubleshooting and Information Resources	916	(2)
Summary	918	(2)
Key Terms	920	(4)
Check Your Understanding	924	(7)
Appendix A The Information Technology Professional	931	(34)
Appendix B Answers to the Check Your Understanding Questions	965	(24)
Glossary	989	(42)
Index	1031