Essentials of Management Information Systems

by Laudon, Jane; Laudon, Kenneth

• ISBN13: 9780132277815
• ISBN10: 0132277816
• Edition: 7th
• Format: Paperback
• Copyright: 2009-01-01
• Publisher: Prentice Hall

Summary

For introductory undergraduate courses in Information Systems taught in MIS, IS, CIS, Business and Management departments.This brief text is ideal for courses on quarter systems and those that combine a MIS text with hands-on software, projects, or case studies. These authoritative authors continue to define the MIS course by emphasizinghowbusiness objectives shape the application of new information systems and technologies and integrating a career orientation that demonstrates the relevance of information systems to all business students regardless of their major.

Table of Contents

I Information Systems in the Digital Age	1	(106)
Business Information Systems in Your Career	2	(36)
Chapter-Opening Case: Major League Baseball Hits a Home Run with Information Systems	3	(35)
The Role of Information Systems in Business Today	6	(1)
How Information Systems Are Transforming Business	6	(1)
Business Objectives of Information Systems	6	(4)
Perspectives on Information Systems and Information Technology	10	(1)
What Is an Information System?	10	(2)
It Isn't Simply Technology: The Role of People and Organizations	12	(1)
Dimensions of Information Systems	12	(4)
Focus on Technology UPS Competes Globally with Information Technology	16	(1)
Understanding Information Systems: A Business Problem-Solving Approach	17	(1)
The Problem-Solving Approach	17	(1)
A Model of the Problem-Solving Process	17	(3)
The Role of Critical Thinking in Problem Solving	20	(1)
The Connection Between Business Objectives, Problems, and Solutions	21	(1)
Information Systems and Your Career	22	(1)
How Information Systems Will Affect Business Careers	22	(1)
Focus on People A Top Information Manager Puts Business Before Technology	23	(6)
Information Systems and Your Career Wrap-Up	29	(1)
How This Book Prepares You for the Future	29	(1)
Learning Tracks	30	(1)
Summary	31	(1)
Key Terms	32	(1)
Review Questions	32	(1)
Discussion Questions	32	(1)
Application Software Exercise Database Exercise: Converting Data into Useful Information	33	(1)
Dirt Bikes U.S.A. Preparing a Management Overview of the Company	33	(1)
Building Internet Skills Analyzing Shipping Costs	33	(1)
Video Case	34	(1)
Teamwork Analyzing a Business System	34	(1)
Business Problem-Solving Case Can the Music Industry Change Its Tune?	34	(4)
E-Business: How Businesses Use Information Systems	38	(36)
Chapter-Opening Case: Information Systems Help Kia Solve Its Quality Problems	39	(35)
Components of a Business	42	(1)
Organizing a Business: Basic Business Functions	42	(1)
Business Processes	43	(1)
Managing a Business and Firm Hierarchies	44	(1)
The Business Environment	45	(1)
The Role of Information Systems in a Business	46	(1)
Types of Business Information Systems	46	(1)
Systems from a Functional Perspective	46	(5)
Systems from a Constituency Perspective	51	(1)
Focus on Organizations Managing Employee Incentives: Wachovia's Strategic Weapon	52	(4)
Relationship of Systems to One Another	56	(1)
Systems That Span the Enterprise	57	(1)
Enterprise Applications	57	(4)
Focus on Technology Haworth Overhauls Supply Chain Management	61	(2)
Intranets and Extranets	63	(1)
E-Business, E-Commerce, and E-Government	64	(1)
The Information Systems Function in Business	64	(1)
The Information Systems Department	64	(1)
Organizing the Information Systems Function	65	(2)
Learning Tracks	67	(1)
Summary	68	(1)
Key Terms	69	(1)
Review Questions	69	(1)
Discussion Questions	70	(1)
Application Software Exercise Spreadsheet Exercise: Improving Supply Chain Management	70	(1)
Dirt Bikes U.S.A. Analyzing Financial Performance	70	(1)
Building Internet Skills Planning Transportation Logistics	71	(1)
Video Case	71	(1)
Teamwork Describing Management Decisions and Systems	71	(1)
Business Problem-Solving Case Can Information Systems Help Danaher Work Leaner?	71	(3)
Achieving Competitive Advantage with Information Systems	74	(33)
Chapter-Opening Case: Amazon.com: An Internet Giant Fine-Tunes Its Strategy	75	(32)
Using Information Systems to Achieve Competitive Advantage	78	(1)
Types of Competitive Advantage	78	(1)
Porter's Competitive Forces Model	79	(1)
Information System Strategies for Dealing with Competitive Forces	80	(4)
Focus on Technology Cemex Turns a Commodity into a Global Brand	84	(1)
The Internet's Impact on Competitive Advantage	85	(1)
Focus on Organizations Southwest Airlines: New Strategy, New Systems	86	(1)
The Business Value Chain Model	87	(3)
Synergies, Core Competencies, and Network-Based Strategies	90	(2)
Competing on a Global Scale	92	(1)
Globalization Opportunities	92	(2)
Global Business and System Strategies	94	(1)
Competing on Quality and Design	94	(1)
What Is Quality?	95	(1)
How Information Systems Improve Quality	95	(2)
Competing on Business Processes	97	(1)
Business Process Reengineering	97	(2)
Steps in Effective Reengineering	99	(1)
Learning Tracks	100	(1)
Summary	100	(1)
Key Terms	101	(1)
Review Questions	101	(1)
Discussion Questions	101	(1)
Application Software Exercise Database Exercise: Using a Database for Strategic Business Development	101	(1)
Dirt Bikes U.S.A. Performing a Competitive Analysis for Dirt Bikes	102	(1)
Building Internet Skills
Configuring and Pricing an Automobile	102	(1)
Video Case	103	(1)
Teamwork Identifying Opportunities for Strategic Information Systems	103	(1)
Business Problem-Solving Case Can Blockbuster Stand Up to Netflix?	103	(4)
II Information Technology Infrastructure	107	(152)
IT Infrastructure: Hardware and Software	108	(40)
Chapter-Opening Case: DreamWorks Animation Turns to Technology for Production Support	109	(39)
IT Infrastructure: Computer Hardware	112	(1)
Infrastructure Components	112	(1)
Types of Computers	113	(4)
Storage, Input, and Output Technology	117	(3)
Contemporary Hardware Trends	120	(1)
IT Infrastructure: Computer Software	121
Contemporary Hardware Trends	120	(1)
Operating System Software	121	(3)
Application Software and Desktop Productivity Tools	124	(1)
Focus on Technology The Corporate World Migrates to Open-Source	125	(4)
Software for the Web: Java and HTML	129	(1)
Software for Enterprise Integration	130	(3)
Software Trends: Mashups, Web 2.0, and Distributed Software Applications	133	(1)
Focus on Organizations The Benefits and Challenges of a Service-Oriented Architecture	134	(1)
Managing Hardware and Software Technology	135	(1)
Capacity Planning and Scalability	135	(1)
Total Cost of Ownership (TCO) of Technology Assets	136	(1)
Using Technology Service Providers	137	(2)
Learning Tracks	139	(1)
Summary	140	(1)
Key Terms	141	(1)
Review Questions	142	(1)
Discussion Questions	142	(1)
Application Software Exercise Spreadsheet Exercise: Evaluating Computer Hardware and Software Options	142	(1)
Dirt Bikes U.S.A. Analyzing the Total Cost of Ownership (TCO) of Desktop Software Assets	143	(1)
Building Internet Skills Planning and Budgeting for a Sales Conference	144	(1)
Video Case	144	(1)
Teamwork Evaluating Server Operating Systems	144	(1)
Business Problem-Solving Case JP Morgan Chase Shifts IT Outsourcing into Reverse	145	(3)
Foundations of Business Intelligence: Databases and Information Management	148	(30)
Chapter-Opening Case: Seven-Eleven Stores Ask the Customer by Asking the Data	149	(29)
The Database Approach to Data Management	152	(1)
Entities and Attributes	152	(1)
Organizing Data in a Relational Database	152	(2)
Establishing Relationships	154	(3)
Database Management Systems	157	(1)
Operations of a Relational DBMS	158	(1)
Capabilities of Database Management Systems	158	(4)
Object-Oriented Databases	162	(1)
Using Databases to Improve Business Performance and Decision Making	162	(1)
Data Warehouses	162	(1)
Business Intelligence, Multidimensional Data Analysis, and Data Mining	163	(2)
Data Mining	165	(1)
Databases and the Web	166	(1)
Focus on Organizations Peru's Banco de Credito Scores with a New Data Warehouse	167	(2)
Managing Data Resources	169	(1)
Establishing an Information Policy	169	(1)
Ensuring Data Quality	170	(1)
Focus on Technology Downloading Digital Music---When You're on the Wrong Track	171	(1)
Learning Tracks	172	(1)
Summary	172	(1)
Key Terms	173	(1)
Review Questions	173	(1)
Discussion Questions	173	(1)
Application Software Exercise Database Exercise: Building a Relational Database for a Small Business	174	(1)
Dirt Bikes U.S.A. Redesigning the Customer Database	174	(1)
Building Internet Skills Searching Online Databases	175	(1)
Video Case	175	(1)
Teamwork Identifying Entities and Attributes in an Online Database	175	(1)
Business Problem-Solving Case The FBI Abandons Its Virtual Case System	175	(3)
Telecommunications, the Internet, and Wireless Technology	178	(46)
Chapter-Opening Case: Dartmouth: An Old College Becomes a New Networking Innovator	179	(45)
Telecommunications and Networking in Today's Business World	182	(1)
Networking and Communication Trends	182	(1)
What Is a Computer Network?	182	(2)
Key Digital Networking Technologies	184	(3)
Communications Networks	187	(1)
Physical Transmission Media	187	(2)
Types of Networks	189	(2)
Broadband Network Services and Technologies	191	(2)
The Internet	193	(1)
What Is the Internet?	193	(1)
Internet Addressing and Architecture	193	(3)
Internet Services	196	(1)
The World Wide Web	197	(3)
Intranets and Extranets	200	(1)
Technologies and Tools for Communication and E-Business	201	(2)
Focus on People Monitoring Employees on Networks: Unethical or Good Business?	203	(2)
The Wireless Revolution	205	(1)
Wireless Devices	205	(1)
Cellular Systems	205	(3)
Wireless Computer Networks and Internet Access	208	(3)
RFID and Wireless Sensor Networks	211	(3)
Focus on Technology TransAlta: New Power from Wireless Technology	214	(1)
Learning Tracks	215	(1)
Summary	215	(3)
Key Terms	218	(1)
Review Questions	218	(1)
Discussion Questions	219	(1)
Application Software Exercise Spreadsheet Exercise: Comparing Wireless Services	219	(1)
Dirt Bikes U.S.A. Using Internet Tools to Increase Efficiency and Productivity	219	(1)
Building Internet Skills Using Web Search Engines for Business Research	220	(1)
Video Case	220	(1)
Teamwork Comparing Mobile Internet Access Systems	220	(1)
Business Problem-Solving Case Google Takes on the World	220	(4)
Securing Information Systems	224	(35)
Chapter-Opening Case: Phishing: A Costly New Sport for Internet Users	225	(34)
System Vulnerability and Abuse	228	(1)
Why Systems Are Vulnerable	228	(3)
Malicious Software: Viruses, Worms, Trojan Horses, and Spyware	231	(2)
Hackers and Cybervandalism	233	(1)
Computer Crime and Cyberterrorism	234	(1)
Focus on Organizations Cyber Blackmail and Network Zombies: New Threats from DoS Attacks	235	(3)
Internal Threats: Employees	238	(1)
Software Vulnerability	238	(1)
Business Value of Security and Control	238	(1)
Legal and Regulatory Requirements for Electronic Records Management	239	(1)
Electronic Evidence and Computer Forensics	240	(1)
Establishing a Framework for Security and Control	240	(1)
Risk Assessment	241	(1)
Security Policy	241	(2)
Ensuring Business Continuity	243	(1)
The Role of Auditing	244	(1)
Technologies and Tools for Security	245	(1)
Access Control	245	(1)
Firewalls, Intrusion Detection Systems, and Antivirus Software	246	(1)
Focus on Technology New Solutions for Identity Management	247	(3)
Securing Wireless Networks	250	(1)
Encryption and Public Key Infrastructure	250	(2)
Learning Tracks	252	(1)
Summary	252	(1)
Key Terms	253	(1)
Review Questions	253	(1)
Discussion Questions	254	(1)
Application Software Exercise Spreadsheet Exercise: Performing a Security Risk Assessment	254	(1)
Dirt Bikes U.S.A. Developing a Disaster Recovery Plan	255	(1)
Building Internet Skills Evaluating Security Outsourcing Services	255	(1)
Video Case	255	(1)
Teamwork Evaluating Security Software Tools	255	(1)
Business Problem-Solving Case MasterCard and CardSystems: The Worst Data Theft Ever?	256	(3)
III Key System Applications for the Digital Age	259	(106)
Achieving Operational Excellence and Customer Intimacy: Enterprise Applications	260	(30)
Chapter-Opening Case: Whirlpool Fixes Its Supply Chain	261	(29)
Enterprise Systems	264	(1)
What Are Enterprise Systems?	264	(1)
How Enterprise Systems Work	265	(1)
Business Value of Enterprise Systems	266	(1)
Supply Chain Management Systems	266	(1)
The Supply Chain	266	(1)
Focus on Technology China Telecom Turns to Enterprise Resource Planning	267	(2)
Information and Supply Chain Management	269	(1)
Supply Chain Management Applications	270	(1)
Supply Chain Management and the Internet	271	(3)
Business Value of Supply Chain Management Systems	274	(1)
Customer Relationship Management Systems	274	(1)
What Is Customer Relationship Management?	275	(1)
CRM Software	276	(1)
Focus on Organizations IHOP Cooks Customer Data to Order	277	(2)
Operational and Analytical CRM	279	(2)
Business Value of Customer Relationship Management Systems	281	(1)
Enterprise Applications: New Opportunities and Challenges	282	(1)
Challenges and Opportunities	282	(1)
Extending Enterprise Software	283	(1)
Learning Tracks	283	(1)
Summary	283	(1)
Key Terms	284	(1)
Review Questions	285	(1)
Discussion Questions	285	(1)
Application Software Exercise Database Exercise: Managing Customer Service Requests	285	(1)
Dirt Bikes U.S.A. Identifying Supply Chain Management Solutions	286	(1)
Building Internet Skills Evaluating Supply Chain Management Services	286	(1)
Video Case	287	(1)
Teamwork Analyzing Enterprise Application Vendors	287	(1)
Business Problem-Solving Case Philip Morris International's Supply Chain Dilemma	287	(3)
E-Commerce: Digital Markets, Digital Goods	290	(36)
Chapter-Opening Case: Gap Remodels Its Web Sites	291	(35)
Electronic Commerce and the Internet	294	(1)
E-Commerce Today	294	(2)
Why E-commerce Is Different	296	(2)
Key Concepts in E-commerce: Digital Markets and Digital Goods	298	(5)
Electronic Commerce	303	(1)
Categories of Electronic Commerce	303	(1)
Achieving Customer Intimacy: Interactive Marketing, Personalization, and Self-Service	303	(3)
Focus on People Stonyfield Farm Blogs for Organic Communication	306	(1)
Business-to-Business Electronic Commerce: New Efficiencies and Relationships	307	(3)
M-Commerce	310	(1)
M-Commerce Services and Applications	311	(2)
Accessing Information from the Wireless Web	313	(1)
M-Commerce Challenges	313	(1)
Electronic Commerce Payment Systems	314	(1)
Types of Electronic Payment Systems	314	(2)
Digital Payment Systems for M-Commerce	316	(1)
Focus on Organizations Can NTT DoCoMo Turn a Cell Phone into a Credit Card?	317	(1)
Learning Tracks	318	(1)
Summary	318	(2)
Key Terms	320	(1)
Review Questions	320	(1)
Discussion Questions	321	(1)
Application Software Exercise Spreadsheet Exercise: Analyzing a Dot-Com Business	321	(1)
Dirt Bikes U.S.A. Developing an E-Commerce Strategy	321	(1)
Building Internet Skills Comparing Online Storefront Hosting Services	322	(1)
Video Case	322	(1)
Teamwork Performing a Competitive Analysis of E-Commerce Sites	322	(1)
Business Problem-Solving Case Can eBay Keep It Up?	322	(4)
Improving Decision Making and Managing Knowledge	326	(39)
Chapter-Opening Case: Procter & Gamble Restructures Its Supply Chain	327	(38)
Decision Making and Information Systems	330	(1)
Business Value of Improved Decision Making	330	(1)
Types of Decisions	330	(2)
The Decision-Making Process	332	(1)
Quality of Decisions and Decision Making	332	(1)
Systems and Technologies for Supporting Decisions	333	(1)
Systems for Decision Support	333	(1)
Management Information Systems (MIS)	333	(1)
Decision-Support Systems (DSS)	334	(4)
Executive Support Systems (ESS)	338	(1)
Focus on Technology Bermuda's High-Tech Rat Trap	339	(2)
Group Decision-Support Systems (GDSS)	341	(1)
Intelligent Systems for Decision Support	341	(1)
Expert Systems	342	(2)
Case-Based Reasoning	344	(1)
Fuzzy Logic Systems	344	(2)
Neural Networks	346	(1)
Genetic Algorithms	347	(1)
Intelligent Agents	348	(1)
Systems for Managing Knowledge	349	(1)
Enterprise-Wide Knowledge Management Systems	349	(4)
Focus on Organizations Stikeman Elliot Computerizes Its Brainpower	353	(1)
Knowledge Work Systems (KWS)	354	(2)
Learning Tracks	356	(1)
Summary	356	(2)
Key Terms	358	(1)
Review Questions	359	(1)
Discussion Questions	359	(1)
Application Software Exercise Spreadsheet Exercise: Performing Break-Even Analysis and Sensitivity Analysis	359	(1)
Dirt Bikes U.S.A. Analyzing the Impact of Component Price Changes	360	(1)
Building Internet Skills Using Intelligent Agents for Comparison Shopping	361	(1)
Video Case	361	(1)
Teamwork Rating Knowledge Network Systems	362	(1)
Business Problem-Solving Case Can Information Systems Make Your Doctor Better?	362	(3)
IV Building and Managing Systems	365	(68)
Building Information Systems	366	(34)
Chapter-Opening Case: A New Ordering System for Girl Scout Cookies	367	(33)
Problem Solving and Systems Development	370	(1)
Defining and Understanding the Problem	370	(1)
Developing Alternative Solutions	371	(1)
Evaluating and Choosing Solutions	371	(1)
Implementing the Solution	372	(3)
Understanding the Business Value of Systems and Managing Change	375	(1)
Making the Business Case for a New System	375	(3)
New System Challenges	378	(3)
Managing Change Successfully	381	(2)
Focus on People Change Management Delivers for Australian Social Services	383	(1)
Alternative Systems-Building Approaches	384	(1)
Traditional Systems Development Lifecycle	384	(1)
Prototyping	384	(2)
Focus on Organizations Marriott's New Revenue Management System Yields Success	386	(1)
End-User Development	387	(1)
Purchasing Solutions: Application Software Packages and Outsourcing	387	(2)
Rapid Application Development for E-Business	389	(1)
Modeling and Designing Systems: Structured and Object-Oriented Methodologies	390	(1)
Structured Methodologies	390	(1)
Object-Oriented Development	391	(2)
Computer-Aided Software Engineering (CASE)	393	(1)
Learning Tracks	393	(1)
Summary	393	(2)
Key Terms	395	(1)
Review Questions	395	(1)
Discussion Questions	396	(1)
Application Software Exercise Database Exercise: Designing a Customer System for Auto Sales	396	(1)
Dirt Bikes U.S.A. Designing an Employee Training and Skills Tracking System	397	(1)
Building Internet Skills Analyzing Web Site Design and Information Requirements	397	(1)
Video Case	397	(1)
Teamwork Analyzing Web Site Requirements	397	(1)
Business Problem-Solving Case Comair's Crew Scheduling System Breaks Down	398	(2)
Ethical and Social Issues in Information Systems	400	(33)
Chapter-Opening Case: Does Location Tracking Threaten Privacy?	401	(32)
Understanding Ethical and Social Issues Related to Systems	403	(1)
A Model for Thinking About Ethical, Social, and Political Issues	404	(1)
Five Moral Dimensions of the Information Age	404	(1)
Key Technology Trends That Raise Ethical Issues	405	(3)
Ethics in an Information Society	408	(1)
Basic Concepts: Responsibility, Accountability, and Liability	408	(1)
Ethical Analysis	408	(1)
Candidate Ethical Principles	409	(1)
Professional Codes of Conduct	410	(1)
Some Real-World Ethical Dilemmas	410	(1)
The Moral Dimensions of Information Systems	411	(1)
Information Rights: Privacy and Freedom in the Internet Age	411	(5)
Property Rights: Intellectual Property	416	(2)
Accountability, Liability, and Control	418	(1)
System Quality: Data Quality and System Errors	419	(1)
Quality of Life: Equity, Access, and Boundaries	419	(1)
Focus on Technology When Software Kills: What Happened at Panama's National Cancer Institute	420	(4)
Focus on People Can the Spamming Monster Be Tamed?	424	(2)
Learning Tracks	426	(1)
Summary	426	(1)
Key Terms	427	(1)
Review Questions	427	(1)
Discussion Questions	428	(1)
Application Software Exercise Word Processing and Web Page Development Tool Exercise: Creating a Simple Web Site	428	(1)
Dirt Bikes U.S.A. Developing a Web Site Privacy Policy	428	(1)
Building Internet Skills Using Internet Newsgroups for Online Market Research	429	(1)
Video Case	429	(1)
Teamwork Developing a Corporate Ethics Code	429	(1)
Business Problem-Solving Case Should We Trust ChoicePoint with Our Personal Data?	429	(4)
Your Digital Portfolio	433
Glossary	1	(1)
References	1	(1)
Indexes	1	(1)
Photo and Screen Shot Credits	1