9780130909473

Excellence in Business Communication

by ;
  • ISBN13:

    9780130909473

  • ISBN10:

    0130909475

  • Edition: 5th
  • Format: Paperback
  • Copyright: 1/1/2002
  • Publisher: Prentice Hall
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Supplemental Materials

What is included with this book?

  • The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
  • The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

Summary

Offers business communication experience in every chapter through real-world on the job simulations featuring actual companies. For anyone who wants to communicate more effectively in the business environment. Softcover.

Table of Contents

Preface xv
Part I Foundations of Business Communication 1(70)
Understanding Business Communication
2(23)
Communicating in Teams: Collaboration, Listening, Nonverbal, and Meeting Skills
25(23)
Communicating Interculturally
48(23)
Part II The Three-Step Writing Process 71(88)
Planning Business Messages
72(27)
Writing Business Messages
99(34)
Completing Business Messages
133(26)
Part III Letters, Memos, E-Mail, and Other Brief Messages 159(110)
Writing Routine, Good-News, and Goodwill Messages
160(37)
Writing Bad-News Messages
197(33)
Writing Persuasive Messages
230(39)
Part IV Reports and Oral Presentations 269(162)
Planning Business Reports and Proposals
270(45)
Writing Business Reports and Proposals
315(43)
Completing Formal Business Reports and Proposals
358(45)
Giving Speeches and Oral Presentations
403(28)
Part V Employment Messages 431(60)
Writing Resumes and Application Letters
431(35)
Interviewing for Employment and Following Up
466(25)
Appendix A Format and Layout of Business Documents 491(22)
Appendix B Documentation of Report Sources 513(6)
Appendix C Fundamentals of Grammar and Usage 519(18)
Appendix D Correction Symbols 537
References 1(1)
Acknowledgments 1
Name/Organization/Brand/Company Index 11(6)
Subject Index 17

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