Excellence in Business Communication

by Thill, John V.; Bovee, Courtland L.

• ISBN13: 9780130909473
• ISBN10: 0130909475
• Edition: 5th
• Format: Paperback
• Copyright: 2002-01-01
• Publisher: Prentice Hall

Summary

Offers business communication experience in every chapter through real-world on the job simulations featuring actual companies. For anyone who wants to communicate more effectively in the business environment. Softcover.

Table of Contents

Preface	xv
Part I Foundations of Business Communication	1	(70)
Understanding Business Communication	2	(23)
Communicating in Teams: Collaboration, Listening, Nonverbal, and Meeting Skills	25	(23)
Communicating Interculturally	48	(23)
Part II The Three-Step Writing Process	71	(88)
Planning Business Messages	72	(27)
Writing Business Messages	99	(34)
Completing Business Messages	133	(26)
Part III Letters, Memos, E-Mail, and Other Brief Messages	159	(110)
Writing Routine, Good-News, and Goodwill Messages	160	(37)
Writing Bad-News Messages	197	(33)
Writing Persuasive Messages	230	(39)
Part IV Reports and Oral Presentations	269	(162)
Planning Business Reports and Proposals	270	(45)
Writing Business Reports and Proposals	315	(43)
Completing Formal Business Reports and Proposals	358	(45)
Giving Speeches and Oral Presentations	403	(28)
Part V Employment Messages	431	(60)
Writing Resumes and Application Letters	431	(35)
Interviewing for Employment and Following Up	466	(25)
Appendix A Format and Layout of Business Documents	491	(22)
Appendix B Documentation of Report Sources	513	(6)
Appendix C Fundamentals of Grammar and Usage	519	(18)
Appendix D Correction Symbols	537
References	1	(1)
Acknowledgments	1
Name/Organization/Brand/Company Index	11	(6)
Subject Index	17