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An Executive's Guide to Running IT as a Customer-Centric Business,9781439827147

An Executive's Guide to Running IT as a Customer-Centric Business

by ;
Edition:
1st
ISBN13:

9781439827147

ISBN10:
1439827141
Format:
Hardcover
Pub. Date:
7/15/2016
Publisher(s):
CRC Press
List Price: $59.95

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Questions About This Book?

What version or edition is this?
This is the 1st edition with a publication date of 7/15/2016.
What is included with this book?
  • The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any CDs, lab manuals, study guides, etc.

Summary

IT organizations within large companies have historically been viewed as a support function, but this has changed as executives recognize the strategic value that IT provides. In turn, this has led to increased pressure on IT executives to manage their organizations as a business. Exploring how to run IT like a business in the context of emerging IT management frameworks, particularly ITILA(R), this text addresses how to put together a service catalog that takes full advantage of industry best practices.



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