CART

(0) items

Note: Supplemental materials are not guaranteed with Rental or Used book purchases.

An Executive's Guide to Running IT as a Customer-Centric Business

by ;
Edition:
1st
ISBN13:

9781439827147

ISBN10:
1439827141
Format:
Hardcover
Pub. Date:
2/15/2018
Publisher(s):
CRC Press
Availability:
This title is currently not available.
List Price: $59.95
This ISBN is only available through your Virtual Bookstore. Please visit your school's Virtual Bookstore Website to purchase.

Summary

IT organizations within large companies have historically been viewed as a support function, but this has changed as executives recognize the strategic value that IT provides. In turn, this has led to increased pressure on IT executives to manage their organizations as a business. Exploring how to run IT like a business in the context of emerging IT management frameworks, particularly ITILA(R), this text addresses how to put together a service catalog that takes full advantage of industry best practices.



Please wait while the item is added to your cart...