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Ingrid Bens is a consultant and trainer whose special areas of expertise are facilitation skills, team building, conflict management, and employee and organizational change. Bens is the founder of both Participative Dynamics, a consulting firm located in Sarasota, Florida, and Facilitation Tutor, an on-line learning portal.
Table of Contents
Chapter 1 Understanding Facilitation
What Is Facilitation?
What Does a Facilitator Do?
What Do Facilitators Believe?
What Are Typical Facilitator Assignments?
Differentiating Between Process and Content
Core Practices Overview
What Does Neutral Mean?
How Assertive Can a Facilitator Be?
The Language of Facilitation
Starting a Facilitation
During a Facilitation
Ending a Facilitation
The Rules of Wording
Effective Note Taking
Focus on Questions
Best and Worst Facilitation Practices
Chapter 2 Who Can Facilitate?
When to Use an Internal Facilitator
When to Use an External Facilitator
When Leaders Facilitate
Facilitation Strategies for Leaders
Best and Worst Facilitation Practices for Leaders
Facilitation as a Leadership Style
Additional Role Challenges
Chapter 3 Facilitation Stages
1. Assessment and Design
2. Feedback and Refinement
3. Final Preparation
4. Starting a Facilitation
5. During a Facilitation
6. Ending a Facilitation
7. Following Up on a Facilitation
Seeking Feedback on Your Facilitation
Chapter 4 Knowing Your Participants
Conducting an Assessment
Group Assessment Survey
Comparing Groups to Teams
Understanding Team Stages
Forming—The Honeymoon Phase
Storming—The Potential Death of the Team
Norming—The Turning Point
Performing—The Ultimate Team Growth Stage
Adjourning—The Final Stage
Facilitation Strategies Chart
Team Effectiveness Survey
Chapter 5 Creating Participation
Creating the Conditions for Full Participation
Removing the Blocks to Participation
Group Participation Survey
Encouraging Effective Meeting Behaviors
Group Behaviors Handout
Peer Review Worksheet
Chapter 6 Effective Decision Making
Know the Four Types of Conversations
The Four Levels of Empowerment
Clarifying the Four Empowerment Levels
Shifting Decision-Making Paradigms
The Decision-Making Options
Decision Options Chart
The Importance of Consensus
Things to Watch for in Decision Making
Effective Decision-Making Behaviors
Steps in the Systematic Consensus-Building Process
Symptoms, Causes and Cures of Poor Decisions
Decision Process Survey
Chapter 7 Facilitating Conflict
Comparing Arguments and Debates
Steps in Managing Conflict
The Five Conflict Options
Conflict Management Norms
Giving and Receiving Feedback
Wording an Intervention
Dealing with Resistance
The Right Approach
Common Conflict Dilemmas
The Collaborative Conflict Management Process
Interpersonal Conflict Worksheet
Group Conflict Checklist
Conflict Observation Sheet
Conflict Effectiveness Survey
Chapter 8 Meeting Management
Meetings That Work
Our Meetings Are Terrible!
The Fundamentals of Meeting Management
Sample Process Check Survey
Sample Exit Survey
Meeting Effectiveness Survey
Facilitating Virtual Meetings
Chapter 9 Process Tools for Facilitators
The Five Whys
Needs and Offers Dialogue
Systematic Problem Solving
Systematic Problem Solving Worksheets
Chapter 10 Process Designs
Introduction to the Sample Agendas
Sample Design 1 Creating a Mission Statement and Objectives
Sample Design 2 Work Planning, Roles, and Responsibilities
Sample Design 3 Priority Setting/Cutback Planning
Sample Design 4 Inter-Group Negotiation
Sample Design 5 Finding and Solving Problems
Sample Design 6 Core Program Development
Sample Design 7 Survey Feedback/Issue Census
Sample Design 8 New Leader Integration
Sample Design 9 Transition Planning
Sample Design 10 Process Improvement
Sample Design 11 Project Retrospective
Sample Design 12 Team Adjournment
Session Planning Worksheet
About the Author