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Cyndi Maxey, CSP, owns Maxey Creative Inc., a communication consulting firm. She is a professional speaker, facilitator and coach and holds the Certified Speaking Professional designation with National Speakers Association.
Kevin E. O'Connor, CSP, is a speaker, consultant, and teaches graduate and undergraduate classes at Chicago's Loyola University and Columbia College of Chicago. Kevin is also a Certified Speaking Professional.
Table of Contents
About the Authors
One Heard on the Street: The Audience Does Know!
The Audience Doesn’t Lie
It’s About Time!
It All Begins with Courage
Three Keys to Facilitate Fearlessly
And on a Final and Very Important Note . . .
Two Organic Facilitation
Organic Facilitation Is Less Known
Organic Facilitation Is Healthier in the Long Run
Organic Facilitation Takes Time to Perfect (or, Actually, Make Appear Imperfect)
Intimacy Is Key
Three The Fourth Wall
The Wall It’s OK to Break
Food, Fun, and Safety
Five Tools for Your Fearless Tool Bag
Three Rules for Breaking the Wall
Dance Naked! The Wisdom Is in the Room
How to Work (and Not Work) the Room
How Fred Friedman Broke the Fourth Wall
Four Have Fun with One or with One Hundred
Take It Professionally, Not Personally
As You Begin, Notice Who Is “with” You Through Their Reactions, Eye Contact, or What Seems to Be Working, Even in a Small Way
Be Ready to Adapt
Know That You Can’t Win Them All
Yes, Facilitation Works with Very Large Audiences!
Adapting to an Unexpectedly Small Audience
Five Dialogue Not Monologue (Worse, Duologue)
Conversation Is Not Easy for Most
Can You Converse Without a Cocktail?
Conversation: Begin at the Beginning
The Break Is Never Really a Break
Dialogue During Your Meeting
Six The Set-Up: Making It Happen
The Learning Environment
You Can Always Facilitate, No Matter the Circumstances
Lessons from One Executive’s Transformation
Seven Listen Live, Then Disappear!
What Oprah and Larry Know
What the Best Do Not Do
What the Journalist Uncovers
What the Orchestra Conductor Knows
What the Sales Professional Knows
Really Good Facilitators Use These Questions
Really Good Facilitators Avoid These Questions
What Listening Live Is Not
Timing Is Everything
Your Natural Resources
Eight Go with It!
Take What They Give You
When You Know More and They Came to Hear It
When You Need to (and Should) Keep Emotion at Bay
When You Can’t Think and Hit at the Same Time
Nine It’s About the Audience, First and Always, in All Ways!
What a Ninety-One-Year-Old Knows
What a Professional Magician Knows
What an Eighth-Grade Teacher Knows
What Engineers Know
Connection Is Never Perfection
What the Professional Comedian Knows
Audiences Will React Differently to the Same Story
Avoid Death by Committee
Ten Yikes! A Whole Room Full of . . .
When Times Go Less Well Than Planned
People and Groups Who Exhibit Predictable Challenges
People Who Are Disconnected
Only One Person to Facilitate
In Your Writing, Especially When You Need to Persuade
When All Else Fails . . . People Who Won’t Change, No Matter What
Eleven Conclusion: Now Is the Beginning of Your New Skill
Appendix A: Sure Things: Eight Discussion Topics That Never Fail
Appendix B: Four Keys to Making It Easier
Appendix C: Momentum Magic
Appendix D: Oops! When Meetings Don’t Go So Well
Appendix E: Techniques for Teleconference and Virtual Meeting Facilitation