9781418864910

Feedback Skills for Leaders: Building Constructive Communication Skills Up and Down the Ladder

by
  • ISBN13:

    9781418864910

  • ISBN10:

    1418864919

  • Edition: 3rd
  • Format: Paperback
  • Copyright: 2005-12-26
  • Publisher: Crisp Learning
  • Purchase Benefits
  • Free Shipping On Orders Over $35!
    Your order must be $35 or more to qualify for free economy shipping. Bulk sales, PO's, Marketplace items, eBooks and apparel do not qualify for this offer.
  • Get Rewarded for Ordering Your Textbooks! Enroll Now
List Price: $13.95 Save up to $0.42
  • Buy New
    $13.53

    CURRENTLY AVAILABLE, USUALLY SHIPS IN 24-48 HOURS

Supplemental Materials

What is included with this book?

  • The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

Summary

FEEDBACK SKILLS FOR LEADERS shows new and even experienced managers the benefits of developing this critical skill, both in giving and receiving feedback. Readers will learn specific techniques for receiving and responding to critical feedback and will learn the positive impact of praise and positive messages.

Table of Contents

Part 1: Understanding Obstacles to Receiving Criticism
1(24)
What Is Critical Feedback?
3(1)
The Impact of Gender on Feedback
4(3)
Gender Communication and Leadership Effectiveness
7(2)
Generational Differences in Feedback
9(6)
Influence of Parental Messages
15(2)
Critical Feedback Messages to Watch Out For
17(3)
Counteracting Self-Criticism and Past Messages
20(1)
Changing Your Beliefs About Critical Feedback
21(4)
Part 2: Responding to Critical Feedback
25(26)
How We Perceive Critical Feedback
27(3)
Types of Critical Feedback
30(1)
Three Stages of Response
31(3)
Assertive Techniques to Deal with Criticism
34(1)
Technique 1: Fogging
35(4)
Technique 2: Admitting the Truth
39(2)
Technique 3: Requesting Specific Feedback
41(8)
Ten Tips for Handling Feedback
49(2)
Part 3: Giving Constructive Feedback
51(42)
Barriers to Giving Constructive Feedback
53(2)
Overcoming Obstacles
55(3)
Benefits of Voicing Feedback Regularly
58(1)
Understanding Constructive Feedback
59(3)
Step 1: Set Realistic Goals and Expectations
62(1)
Step 2: Research the Facts
63(3)
Step 3: Choose Your Timing
66(2)
Step 4: Be Specific---Using the DASR Script
68(6)
Providing Feedback with ``I'' Statements
74(7)
Step 5: Monitor and Follow Through
81(1)
The Impact of Technology on Feedback
82(2)
Critiquing Your Manager or Colleague
84(1)
Using the DASS Script
85(3)
Providing Unsolicited Feedback
88(2)
Turning Complaints into Proposals
90(3)
Part 4: Giving Positive Feedback
93(16)
The Powerful Impact of Praise
95(6)
Rethinking Barriers to Praising Others
101(2)
Guidelines for Giving Positive Feedback
103(2)
Public vs. Private Praise
105(1)
Praising Upward
106(3)
Part 5: Handling Recurring Problems
109(18)
Five Steps in Discussing Recurring Problems
111(2)
The Importance of Follow-Up
113(14)
Appendix
127(7)
Summary
129(1)
Appendix to Part 2
130(1)
Appendix to Part 3
131(1)
Appendix to Part 5
132(2)
Additional Reading
134

Rewards Program

Write a Review