Fierce Conversations : Achieving Success at Work and in Life, One Conversation at a Time

by Scott, Susan

• ISBN13: 9780425193372
• ISBN10: 0425193373
• Edition: Reprint
• Format: Paperback
• Copyright: 2004-01-06
• Publisher: Berkley Trade

Summary

The Wall Street Journalbestseller, now with new material. The master teacher of positive change through powerful communication, Susan Scott wants her readers to succeed. To do that, she explains, one must transform everyday conversations employing effective ways to get the message across. In this guide, which includes exercises and tools to take you step by step through the Seven Principles of Fierce Conversations, Scott teaches readers how to: Overcome barriers to meaningful communication Expand and enrich conversations with colleagues, friends, and family Increase clarity and improve understanding Handle strong emotions-on both sides of the table

Author Biography

Susan Scott's firm, Fierce Conversations, Inc., is an internationally recognized leader in executive education, focused on achieving results through skillful and courageous dialogue, facilitating Fierce Conversations, Fierce Leadership, and Fierce Coaching programs for CEOs and company leaders.

Table of Contents

Fierce Conversations Foreword by Ken Blanchard
The Seven Principles of Fierce Conversations
Preface
Introduction: The Idea of Fierce
Principle 1: Master the Courage to Interrogate Reality
Principle 2: Come Out from Behind Yourself into the Conversation and Make It Real
Principle 3: Be Here, Prepared to Be Nowhere Else
Principle 4: Tackle Your Toughest Challenge Today
Principle 5: Obey Your Instincts
Principle 6: Take Responsibility for Your Emotional Wake
Principle 7: Let Silence Do the Heavy Lifting
Conclusion: Embracing the Principles
Appendix
Index
A User's Guide