Four Skills of Cultural Diversity Competence : A Process for Understanding and Practice

by Hogan,Mikel

Edition:

3rd

ISBN13:

9780495007791

ISBN10:

049500779X

Format:

Paperback

Pub. Date:

2/13/2006

Publisher(s):

Cengage Learning

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This is the 3rd edition with a publication date of 2/13/2006.

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Summary

In FOUR SKILLS OF CULTURAL DIVERSITY COMPETENCE: A PROCESS FOR UNDERSTANDING AND PRACTICE you'll find the tools necessary to help you become a culturally competent practitioner. This well organized text provides not only find the fundamentals of cultural competence but also skills to increase cultural awareness and effective interpersonal techniques. This is the perfect book to prepare you for a successful career in a diverse environment!

Chapter 1

Introduction: Cultural Diversity Competence: A Proactive Response to Change and Cultural Complexity

(1)

Current Context and Need for Cultural Diversity Competence

(3)

Developing the Four Skills of Cultural Diversity Competence: An Overview of the Training/Learning Process

(1)

Multilevel Challenges

(1)

Anthropological Fieldwork Principles Guide the Process

(2)

Change at the Individual Level: A Model

(1)

Change at the Organizational Level: A Model

(1)

Interactive Learning Mode

(1)

Chapter Summary

(6)

Chapter 2

Skill One: Understanding Culture as Multilevel

(1)

The Concept of Culture

(1)

Culture as Subjective and Objective

(1)

Culture as Multilevel and Dynamic

(1)

Aspects of Culture

(4)

Twelve Aspects of Culture or Ethnicity

(3)

Personal Culture

(1)

Personal Culture Change and the Stages of Sociocultural Awareness

(2)

Identity-Change Stages

(1)

Stage 1: Conformity

(1)

Stage 2: Resistance

(1)

Stage 3: Redefinition

(1)

Stage 4: New Identity

(1)

Stage 5: Diversity Competence

(1)

Subculture or Ethnic Groups and Race

(2)

U.S. Mainstream/National Culture and Hegemony

(1)

Organization/Institutional Culture

(1)

Chapter Summary

(30)

Chapter 3

Skill Two: Understanding the Six Barriers

(1)

Understanding Barriers to Effective Relationships

(1)

Personal/Interpersonal Barriers

(2)

Organizational/Institutional Barriers

(1)

Five Gender Issues

(1)

Five Assumptions of U.S. National Culture about Diversity

(2)

Chapter Summary

(12)

Chapter 4

Skill Three: Practicing Culturally Centered Communication Skills

(1)

The Personal Competencies

(5)

The Dialogue Process

(1)

The Conflict Recovery Process

(1)

The Problem-Solving Process

(2)

Chapter Summary

(16)

Chapter 5

Skill Four: Designing and Implementing Organizational-Cultural Competence

(1)

Designing Organizational Strategies and Action Plans

(1)

Organization Strategies

100

(7)

Internal Organization Strategies

100

(2)

External Organization Strategies

102

(5)

Writing Case Examples

107

(1)

Developing Action Plans

107

(13)

Conclusion

120

(1)

Appendix

Aspects of U.S. Mainstream/National Culture

121

(2)

Sample Syllabus and Reading Resources for Term Paper

123

(12)

References

135

Four Skills of Cultural Diversity Competence : A Process for Understanding and Practice

9780495007791

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