9780495007791

Four Skills of Cultural Diversity Competence A Process for Understanding and Practice

by
  • ISBN13:

    9780495007791

  • ISBN10:

    049500779X

  • Edition: 3rd
  • Format: Paperback
  • Copyright: 2/13/2006
  • Publisher: Brooks Cole
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Summary

In FOUR SKILLS OF CULTURAL DIVERSITY COMPETENCE: A PROCESS FOR UNDERSTANDING AND PRACTICE you'll find the tools necessary to help you become a culturally competent practitioner. This well organized text provides not only find the fundamentals of cultural competence but also skills to increase cultural awareness and effective interpersonal techniques. This is the perfect book to prepare you for a successful career in a diverse environment!

Table of Contents

Chapter 1
Introduction: Cultural Diversity Competence: A Proactive Response to Change and Cultural Complexity
1(1)
Current Context and Need for Cultural Diversity Competence
1(3)
Developing the Four Skills of Cultural Diversity Competence: An Overview of the Training/Learning Process
4(1)
Multilevel Challenges
4(1)
Anthropological Fieldwork Principles Guide the Process
5(2)
Change at the Individual Level: A Model
7(1)
Change at the Organizational Level: A Model
7(1)
Interactive Learning Mode
8(1)
Chapter Summary
9(6)
Chapter 2
Skill One: Understanding Culture as Multilevel
15(1)
The Concept of Culture
15(1)
Culture as Subjective and Objective
15(1)
Culture as Multilevel and Dynamic
16(1)
Aspects of Culture
17(4)
Twelve Aspects of Culture or Ethnicity
18(3)
Personal Culture
21(1)
Personal Culture Change and the Stages of Sociocultural Awareness
21(2)
Identity-Change Stages
23(1)
Stage 1: Conformity
23(1)
Stage 2: Resistance
23(1)
Stage 3: Redefinition
24(1)
Stage 4: New Identity
24(1)
Stage 5: Diversity Competence
24(1)
Subculture or Ethnic Groups and Race
24(2)
U.S. Mainstream/National Culture and Hegemony
26(1)
Organization/Institutional Culture
26(1)
Chapter Summary
27(30)
Chapter 3
Skill Two: Understanding the Six Barriers
57(1)
Understanding Barriers to Effective Relationships
57(1)
Personal/Interpersonal Barriers
58(2)
Organizational/Institutional Barriers
60(1)
Five Gender Issues
60(1)
Five Assumptions of U.S. National Culture about Diversity
61(2)
Chapter Summary
63(12)
Chapter 4
Skill Three: Practicing Culturally Centered Communication Skills
75(1)
The Personal Competencies
75(5)
The Dialogue Process
80(1)
The Conflict Recovery Process
81(1)
The Problem-Solving Process
81(2)
Chapter Summary
83(16)
Chapter 5
Skill Four: Designing and Implementing Organizational-Cultural Competence
99(1)
Designing Organizational Strategies and Action Plans
99(1)
Organization Strategies
100(7)
Internal Organization Strategies
100(2)
External Organization Strategies
102(5)
Writing Case Examples
107(1)
Developing Action Plans
107(13)
Conclusion
120(1)
Appendix
Aspects of U.S. Mainstream/National Culture
121(2)
Sample Syllabus and Reading Resources for Term Paper
123(12)
References
135

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