The Four Skills of Cultural Diversity Competence: A Process for Understanding and Practice

by HOGAN-GARCIA

Edition:

1st

ISBN13:

9780534343019

ISBN10:

0534343015

Format:

Paperback

Pub. Date:

10/1/1998

Publisher(s):

Brooks Cole

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Questions About This Book?

What version or edition is this?

This is the 1st edition with a publication date of 10/1/1998.

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The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any CDs, lab manuals, study guides, etc.

Summary

This concise and practical resource is designed to help readers develop their professional expertise in dealing effectively with cultural diversity. The author focuses on four skills: identifying and understanding diverse cultures, including personal cultures; learning the barriers to effective communication; practicing personal cultural competencies, such as dialogue and conflict-recovery; and designing and implementing organizational changes to foster diversity competence. This interactive workbook is filled with tips, worksheets, self-tests, and strategies.

Chapter 1 Introduction

(10)

Context

(1)

Need

(5)

An Overview of the Training Process

(1)

Change at the Organizational Level: A Model

(1)

Change at the Individual Level: A Model

(1)

The Interactive Learning Mode

(2)

Chapter 2 Skill One: Understanding Culture as It Operates on Different Social Levels

(32)

The Concept of Culture

(1)

Culture as Subjective and Objective

(1)

Culture as Multileveled and Dynamic

(7)

Aspects of Culture and Ethnicity

(4)

Personal Culture

(6)

Culture or Ethnic Groups

(4)

Mainstream/National Culture

(6)

Organizational Culture

(4)

Chapter 3 Skill Two: Understanding Common Barriers to Effective Communication and Relationships

(18)

Personal and Interpersonal Barriers

(8)

Organizationwide Barriers

(9)

Five Assumptions about Cultural Diversity

(2)

Stages of Sociocultural Awareness and Identity Change

(7)

Chapter 4 Skill Three: Practicing Personal and Interpersonal Cultural Competence

(16)

The Personal Competencies

(6)

The Dialogue Process

(1)

The Conflict-Recovery Process

(3)

The Problem-Solving Process

(6)

Chapter 5 Skill Four: Practicing the Design and Implementation of Organizational Strategies and Action Plans

(18)

Developing Case Examples

(3)

Developing Action Plans

(7)

Organizational Strategies

(8)

Internal Organizational Strategies

(2)

External Organizational Strategies

(6)

Appendix Aspects of the Mainstream U. S. Culture

(2)

References

(4)

Index

101