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The only book of its kind, Front Office Management for the Veterinary Team focuses on the day-to-day duties of the veterinary team. It offers a complete guide to scheduling appointments, billing and accounting, communicating effectively and compassionately with clients, managing medical records, budgeting, marketing your practice, managing inventory, using outside diagnostic laboratory services, and much more. Written by Heather Prendergast, RVT, this manual simplifies essential tasks with step-by-step instructions! Exercises on the Evolve website offer additional practice with front office tasks. Interactive working forms give you experience completing sample checks, deposit slips, and incident reports. The latest information on electronic banking and tax forms ensures that you adhere to the most current financial guidelines. What Would You Do/Not Do boxes provide scenarios to expose you to real-life situations that occur in veterinary practice and guide you through to an appropriate resolution. Review questions test your understanding of concepts presented in each chapter. Practice Point boxes highlight practical information to remember while on the job. Veterinary Practice and the Law boxes provide essential information about laws that you must know in order to run an ethical practice and to protect the practice. Key terms and learning objectives guide you through study of the most important content.
Table of Contents
|Veterinary Practice as a Business|
|Veterinary Healthcare Team Members|
|Veterinary Ethics and Legal Issues|
|Stress and Burnout|
|Technology in the Office|
|Outside Diagnostic Laboratory Services|
|Interacting with a Grieving Client|
|Veterinary Practice Systems|
|Appointment and Appointment Management Systems|
|Medical Records and Medical Record Management|
|Inventory and Inventory Management|
|Pet Health Insurance|
|Preparing and Maintaining a Budget|
|Occupational Hazards and Safety Issues|
|Clinical Assisting in the Veterinary Practice|
|Calculations and Conversions|
|Table of Contents provided by Publisher. All Rights Reserved.|