Front Office Management for the Veterinary Team

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  • Edition: 1st
  • Format: Paperback
  • Copyright: 5/19/2010
  • Publisher: Elsevier Science Health Science
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The only book of its kind, Front Office Management for the Veterinary Team focuses on the day-to-day duties of the veterinary team. It offers a complete guide to scheduling appointments, billing and accounting, communicating effectively and compassionately with clients, managing medical records, budgeting, marketing your practice, managing inventory, using outside diagnostic laboratory services, and much more. Written by Heather Prendergast, RVT, this manual simplifies essential tasks with step-by-step instructions! Exercises on the Evolve website offer additional practice with front office tasks. Interactive working forms give you experience completing sample checks, deposit slips, and incident reports. The latest information on electronic banking and tax forms ensures that you adhere to the most current financial guidelines. What Would You Do/Not Do boxes provide scenarios to expose you to real-life situations that occur in veterinary practice and guide you through to an appropriate resolution. Review questions test your understanding of concepts presented in each chapter. Practice Point boxes highlight practical information to remember while on the job. Veterinary Practice and the Law boxes provide essential information about laws that you must know in order to run an ethical practice and to protect the practice. Key terms and learning objectives guide you through study of the most important content.

Table of Contents

Veterinary Practice as a Business
Veterinary Healthcare Team Members
Reception Team
Team Management
Veterinary Ethics and Legal Issues
Human Resources
Stress and Burnout
Practice Design
Technology in the Office
Outside Diagnostic Laboratory Services
Communication Management
Client Communications
Interacting with a Grieving Client
Veterinary Practice Systems
Appointment and Appointment Management Systems
Medical Records and Medical Record Management
Inventory and Inventory Management
Controlled Substances
Accounts Receivable
Pet Health Insurance
Preparing and Maintaining a Budget
Occupational Hazards and Safety Issues
Clinical Assisting in the Veterinary Practice
Clinical Assisting
Calculations and Conversions
Professional Development
Table of Contents provided by Publisher. All Rights Reserved.

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