Note: Supplemental materials are not guaranteed with Rental or Used book purchases.
Purchase Benefits
What is included with this book?
The Significance of Communication in Human Life
Defining Communication 6
Communication as Linear Process: An Analytic Model
Interactive Communication: A Simultaneous Transactions Model
Accuracy in Communication
The Animal Kingdom: Communicating without Language
The Human Experience: The Development of Speech and Language
The Basic Nature of Language
The Relationship Between Verbal and Nonverbal Communication
“Things” That Communicate
Actions That Communicate
Communication as an Integrated Process
The Listening Process
The Listening Encounter
Misconceptions That Impair Listening
A Seven-Feature Plan for Strategic Listening
Communicating in an Interpersonal Context
Engagement: The Initial Encounter
Management: Moving Toward and Maintaining Intimacy
Disengagement: Communicating When Relationships Erode
The Nature of Human Groups
Stages in Group Development
Informal Communication in Small, Intimate Groups
Communicating in Task-Oriented Discussion Groups
Communicating in Formal Decision-Making Groups
Group Cohesion and Disorganization
The Nature and Functions of Organizations
Max Weber’s Classical Theory of Bureaucracy
Management’s Designs for Organizational Communication
The Flow of Messages in Large Organizations
The Nature of Culture
The Influence of Culture on Communication
Features of Culture that Make a Difference
Unique Styles of Communication Common in Specialized Cultures
Communicating Successfully in Intercultural Contexts
The Impressions You Make in Initial Encounters
Presenting Yourself in Encounters That Really Matter
Deciding What to Say
Changing Negative Impressions
Communication Apprehension as a Common Reaction
Causes of Communication Apprehension
Consequences of High and Low Communication Apprehension
Dealing with Stage Fright
Reducing Communication Apprehension
The Importance of Persuasion in Everyday Life
Person-to-Person Persuasion
Alternative Methods for Achieving Influence
Understanding Resistance and Yielding
Traditional Communication Strategies for Influencing People
The Major Characteristics of Conflict
Common Causes of Conflict
Personal Styles of Coping with Conflict
Successful Conflict Negotiation
Face-to-Face versus Mediated Communication
Communicating Using Traditional Written Media
Communicating by Telephone and Related Media
Communicating by Computer
Teleconferencing
Social and Cultural Factors That Have Shaped Our Media
Mass Communication as a Process
The Great Debate over the Influence of Mass Communication
The Power of the Media: Alternative Interpretations
The Postulates of the Scientific Research Perspective
Research Designs as Strategies for Controlled Observation
Focus Groups
Observing by Measuring Variables
Ethical Issues in Communication Research
The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.