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Fundamentals of Human Resource Management

by
Edition:
2nd
ISBN13:

9780072934250

ISBN10:
0072934255
Format:
Paperback
Pub. Date:
12/14/2005
Publisher(s):
McGraw-Hill/Irwin

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Table of Contents

Managing Human Resources
1(28)
Introduction
1(2)
Human Resources and Company Performance
3(1)
Best Practices
Long-Term View Pays Dividends for Vanguard Group
4(1)
Responsibilities of Human Resource Departments
5(8)
Analyzing and Designing Jobs
6(1)
Recruiting and Hiring Employees
7(1)
Training and Developing Employees
8(1)
Managing Performance
9(1)
Planning and Administering Pay and Benefits
10(1)
Maintaining Positive Employee Relations
10(1)
Establishing and Administering Personnel Policies
11(1)
Ensuring Compliance with Labor Laws
11(2)
Supporting the Organization's Strategy
13(1)
Skills of HRM Professionals
13(2)
Human Relations Skills
14(1)
Decision-Making Skills
14(1)
Leadership Skills
14(1)
Technical Skills
14(1)
Hr How To
Putting Interns on the Payroll
15(1)
HR Responsibilities of Supervisors
16(1)
Ethics in Human Resource Management
17(1)
Employee Rights
17(1)
Did You Know . . .?
Business Leaders' Image Needs a Makeover
18(1)
Standards for Ethical Behavior
19(1)
Careers in Human Resource Management
20(1)
Organization of This Book
21(2)
Thinking Ethically
HRM Theft Prevention
23(1)
Summary
23(1)
Review and Discussion Questions
24(1)
What's Your HR IQ?
25(1)
BusinessWeek Case
Why Business Should Make AIDS Its Business
25(1)
Case: HRM Excellence Helps Xerox Rebound
26(1)
Notes
27(2)
PART 1 The Human Resource Environment
29(106)
Trends in Human Resource Management
30(36)
Introduction
30(2)
Change in the Labor Force
32(4)
An Aging Workforce
32(2)
A Diverse Workforce
34(2)
Skill Deficiencies of the Workforce
36(1)
High-Performance Work Systems
36(1)
Hr How To
Keeping Up with Change
37(1)
Knowledge Workers
37(1)
Did You Know . . .?
Top 10 Occupations for Job Growth
38(2)
Employee Empowerment
40(1)
Teamwork
41(1)
Focus on Strategy
41(7)
High Quality Standards
42(1)
Mergers and Acquisitions
43(1)
Downsizing
44(1)
Reengineering
45(1)
Outsourcing
46(1)
Expanding into Global Markets
46(2)
Best Practices
Building a Common Culture at PricewaterhouseCoopers
48(1)
Technological Change in HRM
49(5)
The Internet Economy
50(2)
Electronic Human Resource Management (e-HRM)
52(1)
Sharing of Human Resource Information
53(1)
Linking Employees and Teams Electronically
53(1)
Change in the Employment Relationship
54(2)
A New Psychological Contract
54(1)
Flexibility
55(1)
E-HRM
At Sun Microsystems, Offices Are ``Virtual''
56(2)
Thinking Ethically
Whose Business Is It When You Blog?
58(1)
Summary
59(2)
Review and Discussion Questions
61(1)
What's Your HR IQ?
61(1)
BusinessWeek Case
The Future of Work
61(1)
Case: Fostering Innovation at IBM
62(1)
Notes
63(3)
Providing Equal Employment Opportunity and a Safe Workplace
66(38)
Introduction
66(1)
Regulation of Human Resource Management
67(1)
Equal Employment Opportunity
68(6)
Constitutional Amendments
68(2)
Legislation
70(4)
Best Practices
Pregnancy No Barrier at Plante & Moran
74(3)
Executive Orders
77(1)
The Government's Role in Providing for Equal Employment Opportunity
77(5)
Equal Employment Opportunity Commission (EEOC)
78(3)
Office of Federal Contract Compliance Procedures (OFCCP)
81(1)
Business's Role in Providing for Equal Employment Opportunity
82(6)
Avoiding Discrimination
82(3)
Providing Reasonable Accommodation
85(1)
Preventing Sexual Harassment
86(1)
Valuing Diversity
87(1)
Occupational Safety and Health Act (OSH Act)
88(2)
General and Specific Duties
88(2)
HR How To
Off to a Safe Start
90(1)
Enforcement of the OSH Act
91(1)
Employee Rights and Responsibilities
92(1)
Impact of the OSH Act
93(1)
Did You Know . . .?
Top 10 Causes of Workplace Injuries
94(1)
Employer-Sponsored Safety and Health Programs
95(2)
Identifying and Communicating Job Hazards
95(1)
Reinforcing Safe Practices
96(1)
Promoting Safety Internationally
96(1)
E-HRM
Reebok Application to Shed Light on Working Conditions
97(1)
Thinking Ethically
Gays and Lesbians in the Picture at Eastman Kodak
98(1)
Summary
98(2)
Review and Discussion Questions
100(1)
What's Your HR IQ?
100(1)
BusinessWeek Case
How Nissan Laps Detroit
100(1)
Case: Did Marubeni America Discriminate in Reverse?
101(1)
Notes
102(2)
Analyzing Work and Designing Jobs
104(31)
Introduction
104(1)
Work Flow in Organizations
105(2)
Work Flow Analysis
105(2)
Work Flow in Design and Organization's Structure
107(1)
Job Analysis
107(1)
Best Practices
Jobs without Titles Promote Innovation at W.L. Gore
108(1)
Job Descriptions
109(1)
Hr How To
Writing a Job Description
110(1)
Job Specifications
111(3)
Sources of Job Information
114(1)
Position Analysis Questionnaire
115(1)
Task Analysis Inventory
115(1)
Fleishman Job Analysis System
116(1)
Importance of Job Analysis
116(2)
E-HRM
Kiosks Make Work Different at Airport Terminals
118(1)
Trends in Job Analysis
119(1)
Job Design
120(1)
Designing Efficient Jobs
120(1)
Did You Know . . .?
What Companies Want from Human Resource Management
121(1)
Designing Jobs That Motivate
121(5)
Designing Ergonomic Jobs
126(1)
Designing Jobs That Meet Mental Capabilities and Limitations
127(2)
Thinking Ethically
Who's Responsible When Workers Get Hurt?
129(1)
Summary
130(1)
Review and Discussion Questions
131(1)
What's Your HR IQ?
131(1)
BusinessWeek Case
Why the ``Laptop-on-a Stick'' Is a Hard-Pressed RN's Best Friend
132(1)
Case: GE Healthcare Needs High-Tech Workers to Build High-Tech Equipment
133(1)
Notes
133(2)
PART 2 Acquiring and Preparing Human Resources
135(112)
Planning for and Recruiting Human Resources
136(38)
Introduction
136(1)
The Process of Human Resource Planning
137(4)
Forecasting
137(3)
Goal Setting and Strategic Planning
140(1)
Best Practices
At Rockwell Automation, Aging Workforce Equals Valuable Experience
141(4)
Did You Know . . . ?
Tech Workers Most Concerned about Job Security
145(1)
HR How To
Minimizing the Pain of Layoffs
146(2)
E-HRM
Online System Lets Shell Oil Plan for Contract Workers
148(3)
Implementing and Evaluating the HR Plan
151(1)
Applying HR Planning to Affirmative Action
151(1)
Recruiting Human Resources
152(1)
Personnel Policies
153(3)
Internal versus External Recruiting
153(1)
Lead-the-Market Pay Strategies
154(1)
Employment-at-Will Policies
154(1)
Image Advertising
155(1)
Recruitment Sources
156(8)
Internal Sources
157(1)
External Sources
158(5)
Evaluating the Quality of a Source
163(1)
Recruiter Traits and Behaviors
164(3)
Characteristics of the Recruiter
164(2)
Behavior of the Recruiter
166(1)
Enhancing the Recruiter's Impact
166(1)
Thinking Ethically
When Employees Leave
167(1)
Summary
167(1)
Review and Discussion Questions
168(1)
What's Your HR IQ?
169(1)
BusinessWeek Case
Good Help Is So Hard to Find
169(1)
Case: Where John H. Daniel Company Finds Tailors
170(1)
Notes
171(3)
Selecting Employees and Placing Them in Jobs
174(34)
Introduction
174(1)
Selection Process
175(6)
Reliability
176(1)
Validity
177(2)
Ability to Generalize
179(1)
Practical Value
179(1)
Legal Standards for Selection
180(1)
E-HRM
New Technology Redefines Personnel Selection
181(2)
Job Applications and Resumes
183(1)
Application Forms
183(1)
Best Practices
Computers Channel Flood of Resumes at Southern Company
184(2)
Resumes
186(1)
References
187(1)
Background Checks
188(1)
Employment Tests and Work Samples
189(5)
Physical Ability Tests
189(1)
Cognitive Ability Tests
190(1)
Job Performance Tests and Work Samples
191(1)
Personality Inventories
191(1)
Honesty Tests and Drug Tests
192(1)
Medical Examinations
193(1)
Interviews
194(3)
Interviewing Techniques
194(1)
Advantages and Disadvantages of Interviewing
195(1)
Preparing to Interview
196(1)
HR How To
Interviewing Effectively
197(1)
Selection Decisions
198(1)
How Organizations Select Employees
198(1)
Did You Know . . .?
First Impressions Matter
199(1)
Communicating the Decision
199(1)
Thinking Ethically
Background Checks: Restraint Needed?
200(1)
Summary
201(1)
Review and Discussion Questions
202(1)
What's Your HR IQ?
203(1)
BusinessWeek Case
How Google Searches for Talent
203(1)
Case: Should Wal-Mart Standardize Selection?
204(1)
Notes
205(3)
Training Employees
208(39)
Introduction
208(1)
Training Linked to Organizational Needs
209(1)
Needs Assessment
210(3)
Organization Analysis
211(1)
Person Analysis
212(1)
Task Analysis
213(1)
Readiness for Training
213(3)
Employee Readiness Characteristics
214(1)
Work Environment
215(1)
Planning the Training Program
216(1)
Did You Know . . .?
Training Decisions Are Often HR's Job
216(1)
Objectives of the Program
216(1)
In-House or Contracted Out?
217(1)
Best Practices
Intel Bridges the Language Gap with Training
218(1)
Choice of Training Methods
219(1)
Training Methods
220(4)
Classroom Instruction
220(2)
Audiovisual Training
222(1)
Computer-Based Training
222(2)
E-HRM
Cisco Systems Sold on E-Learning
224(1)
On-the-Job Training
225(1)
Simulations
226(1)
Business Games and Case Studies
227(1)
Behavior Modeling
227(1)
Experiential Programs
227(2)
Team Training
229(1)
Action Learning
229(1)
Implementing the Training Program: Principles of Learning
230(2)
HR How To
Getting Employees Involved in Learning
232(1)
Measuring Results of Training
232(3)
Evaluation Methods
233(2)
Applying the Evaluation
235(1)
Applications of Training
235(4)
Orientation of New Employees
235(2)
Diversity Training
237(2)
Thinking Ethically
Can You Teach People to Be Ethical?
239(1)
Summary
239(2)
Review and Discussion Questions
241(1)
What's Your HR IQ?
241(1)
BusinessWeek Case
The Learning Environment at United Technologies
242(1)
Case: Learning Is Business at Nokia
243(1)
Notes
244(3)
PART 3 Assessing Performance and Developing Employees
247(112)
Managing Employees' Performance
248(37)
Introduction
248(1)
The Process of Performance Management
249(2)
Did You Know . . .?
Few Companies Know Business Impact of Performance Management
251(1)
Purposes of Performance Management
251(1)
Hr How To
Setting Up a Performance Management System to Meet Goals
252(1)
Criteria for Effective Performance Management
253(2)
Best Practices
Children's Hospital Measures Team Performance
255(1)
Methods for Measuring Performance
255(11)
Making Comparisons
255(2)
Rating Individuals
257(6)
Measuring Results
263(2)
Total Quality Management
265(1)
Sources of Performance Information
266(3)
Managers
266(1)
Peers
267(1)
Subordinates
267(1)
Self
268(1)
Customers
268(1)
Errors in Performance Measurement
269(2)
Types of Rating Errors
269(1)
Ways to Reduce Errors
270(1)
Political Behavior in Performance Appraisals
270(1)
E-HRM
At Seagate, Performance Measures Are Online for All to See
271(1)
Giving Performance Feedback
272(1)
Scheduling Performance Feedback
272(1)
Preparing for a Feedback Session
272(1)
Conducting the Feedback Session
273(1)
Finding Solutions to Performance Problems
273(2)
Legal and Ethical Issues in Performance Management
275(2)
Legal Requirements for Performance Management
275(1)
Electronic Monitoring and Employee Privacy
276(1)
Thinking Ethically
Do Financial Goals Get Managers in Trouble?
277(1)
Summary
278(1)
Review and Discussion Questions
279(1)
What's Your HR IQ?
280(1)
BusinessWeek Case
UnumProvident under Fire for Roster of Rejections
280(2)
Case: Forced Rankings Popular at Big Corporations
282(1)
Notes
283(2)
Developing Employees for Future Success
285(38)
Introduction
285(1)
Training, Development, and Career Management
286(2)
Development and Training
286(1)
Development for Careers
286(2)
Approaches to Employee Development
288(12)
Formal Education
288(2)
Assessment
290(6)
Job Experiences
296(4)
Best Practices
Sabbaticals Foster Development at Intel and Xerox
300(1)
Interpersonal Relationships
301(1)
E-HRM
Triple Creek Associates Puts Mentoring Online
302(1)
HR How To
Guidelines for Coaching
303(1)
Systems for Career Management
304(3)
Self-Assessment
305(1)
Reality Check
305(1)
Goal Setting
306(1)
Action Planning
307(1)
Development-Related Challenges
307(2)
The Glass Ceiling
307(2)
Did You Know . . .?
Women Are Far Outnumbered at the Top
309(1)
Succession Planning
310(2)
Dysfunctional Managers
312(2)
Thinking Ethically
Whom Do You Serve?
314(1)
Summary
315(2)
Review and Discussion Questions
317(1)
What's Your HR IQ?
317(1)
BusinessWeek Case
Grooming the Next Boss for Quest
317(1)
Case: Developing Employees at Booz Allen Hamilton
318(1)
Notes
319(4)
Separating and Retaining Employees
323(36)
Introduction
323(1)
Managing Voluntary and Involuntary Turnover
324(1)
Employee Separation
325(1)
Principles of Justice
325(1)
HR How To
Is ``The Apprentice'' a Good Model for Employee Separation?
326(2)
Legal Requirements
328(2)
Progressive Discipline
330(3)
Alternative Dispute Resolution
333(1)
Employee Assistance Programs
334(1)
Outplacement Counseling
335(1)
Job Withdrawal
336(5)
Job Dissatisfaction
336(3)
Behavior Change
339(1)
Physical Job Withdrawal
340(1)
Psychological Withdrawal
340(1)
Did You Know . . .?
Illness Is Not Why Most Employees Call In Sick
341(1)
Job Satisfaction
341(2)
Personal Dispositions
342(1)
Tasks and Roles
342(1)
Best Practices
Applebee's Features Employee Retention on Its Menu
343(2)
Supervisors and Coworkers
345(1)
Pay and Benefits
346(1)
Monitoring Job Satisfaction
347(1)
E-HRM
Technology Makes Surveys Part of the Routine
347(3)
Thinking Ethically
Do Employees Have a Right to a Day Off?
350(1)
Summary
350(1)
Review and Discussion Questions
351(1)
What's Your HR IQ?
352(1)
BusinessWeek Case
The Costco Way
352(1)
Case: Are ``Family-Friendly'' Policies Unfriendly to Some?
353(1)
Notes
354(5)
PART 4 Compensating Human Resources
359(98)
Establishing a Pay Structure
360(30)
Introduction
360(1)
Decisions about Pay
361(1)
Best Practices
Babcock & Wilcox Gets Philosophical about Pay
362(1)
Legal Requirements for Pay
362(4)
Equal Employment Opportunity
363(1)
Minimum Wage
364(1)
Overtime Pay
364(2)
Child Labor
366(1)
Prevailing Wages
366(1)
Economic Influences on Pay
366(3)
Product Markets
366(1)
Labor Markets
367(1)
Pay Level: Deciding What to Pay
368(1)
HR How To
Gathering Wage Data at the BLS Web Site
369(1)
Gathering Information about Market Pay
370(1)
Employee Judgments about Pay Fairness
370(2)
Judging Fairness
370(1)
Communicating Fairness
371(1)
Job Structure: Relative Value of Jobs
372(2)
Pay Structure: Putting It All Together
374(5)
Pay Rates
374(1)
Pay Grades
375(1)
Pay Ranges
376(1)
Pay Differentials
377(1)
Alternatives to Job-Based Pay
378(1)
Pay Structure and Actual Pay
379(1)
Current Issues Involving Pay Structure
380(2)
Pay during Military Duty
380(1)
Pay for Executives
381(1)
Did You Know . . .?
U.S. Companies Are Generous to CEOs
382(1)
Thinking Ethically
Shedding Light on Executive Compensation
383(1)
Summary
384(2)
Review and Discussion Questions
386(1)
What's Your HR IQ?
386(1)
BusinessWeek Case
What Could Take a Bite out of Whole Foods
386(1)
Case: American Airlines Pay Deal Doesn't Fly with Employees
387(1)
Notes
388(2)
Recognizing Employee Contributions with Pay
390(31)
Introduction
390(1)
Incentive Pay
391(2)
E-HRM
High-Tech Measures for Performance and Pay
393(1)
Pay for Individual Performance
394(4)
Piecework Rates
394(1)
Standard Hour Plans
395(1)
Merit Pay
395(2)
Performance Bonuses
397(1)
HR How To
Implementing a Merit Pay Program
398(1)
Sales Commissions
398(2)
Pay for Group Performance
400(3)
Gainsharing
400(2)
Group Bonuses and Team Awards
402(1)
Pay for Organizational Performance
403(2)
Profit Sharing
403(2)
Stock Ownership
405(1)
Best Practices
Anson Industries Employees Think the Way Owners Do: That's What They Are
405(3)
Did You Know . . .?
Use of ESOPs Has Surged over 30 Years
408(1)
Balanced Scorecard
408(3)
Processes That Make Incentives Work
411(1)
Participation in Decisions
411(1)
Communication
411(1)
Incentive Pay for Executives
411(3)
Performance Measures for Executives
412(1)
Ethical Issues
413(1)
Thinking Ethically
Rewards for Cheaters?
414(1)
Summary
415(1)
Review and Discussion Questions
415(1)
What's Your HR IQ?
415(2)
BusinessWeek Case
Reinventing Motorola
417(1)
Case: Microsoft Abandons Stock Options
418(1)
Notes
419(2)
Providing Employee Benefits
421(36)
Introduction
421(1)
The Role of Employee Benefits
422(1)
Benefits Required by Law
423(1)
Social Security
423(1)
E-HRM
Swipe Card to Receive Benefits
424(1)
Unemployment Insurance
425(1)
Workers' Compensation
426(1)
Unpaid Family and Medical Leave
427(1)
Optional Benefits Programs
428(4)
Paid Leave
428(2)
Group Insurance
430(2)
Best Practices
HR Policy Association Gets More Employees Insured
432(3)
Retirement Plans
435(4)
``Family-Friendly'' Benefits
439(2)
Other Benefits
441(1)
Selecting Employee Benefits
442(3)
The Organization's Objectives
442(1)
Employees' Expectations and Values
443(1)
Benefits' Costs
444(1)
Did You Know . . .?
Legally Required Benefits Are the Costliest
445(1)
HR How To
Controlling the Cost of Benefits
446(1)
Legal Requirements for Employee Benefits
446(3)
Tax Treatment of Benefits
447(1)
Antidiscrimination Laws
448(1)
Accounting Requirements
449(1)
Communicating Benefits to Employees
449(1)
Thinking Ethically
Who Will Pay for Pensions?
450(1)
Summary
451(1)
Review and Discussion Questions
452(1)
What's Your HR IQ?
453(1)
BusinessWeek Case
Akron Children's Hospital Treats Doctors to Malpractice Insurance
453(1)
Case: Will Retirement Benefits Drive General Motors Out of Business?
454(1)
Notes
455(2)
PART 5 Meeting Other HR Goals
457(105)
Collective Bargaining and Labor Relations
458(37)
Introduction
458(1)
Role of Unions and Labor Relations
459(7)
National and International Unions
460(2)
Local Unions
462(1)
Trends in Union Membership
462(3)
Unions in Government
465(1)
Impact of Unions on Company Performance
465(1)
Goals of Each Group
466(2)
Goals of Management
466(1)
Goals of Labor Unions
467(1)
Goals of Society
468(1)
Laws and Regulations Affecting Labor Relations
468(2)
National Labor Relations Act (NLRA)
468(2)
HR How To
Avoiding Unfair Labor Practices
470(1)
Laws Amending the NLRA
470(1)
National Labor Relations Board (NLRB)
471(1)
Union Organizing
472(3)
The Process of Organizing
473(1)
Management Strategies
474(1)
Did You Know . . .?
Union Elections Are Won Most in Services Industries
475(1)
Union Strategies
476(2)
Decertifying a Union
478(1)
Collective Bargaining
478(5)
Bargaining over New Contracts
480(1)
When Bargaining Breaks Down
481(2)
Contract Administration
483(2)
Labor-Management Cooperation
485(1)
Best Practices
Union Cooperation Helps Goodyear Roll to Success
486(1)
Thinking Ethically
Is the Seniority System Fair?
487(1)
Summary
488(1)
Review and Discussion Questions
489(1)
What's Your HR IQ?
490(1)
BusinessWeek Case
How Briggs Is Revving the Engines
490(1)
Case: The Governor Squares Off against the Teachers
491(1)
Notes
492(3)
Managing Human Resources Globally
495(38)
Introduction
495(1)
HRM in a Global Environment
496(2)
Employees in an International Workforce
497(1)
E-HRM
Monster Advancing into China
498(1)
Employers in the Global Marketplace
498(2)
Factors Affecting HRM in International Markets
500(3)
Culture
500(3)
Best Practices
Ethics without Boundaries at Deloitte Touche Tohmatsu
503(1)
Education and Skill Levels
504(1)
Economic System
504(1)
Political-Legal System
505(1)
Human Resource Planning in a Global Economy
506(1)
Did You Know . . .?
Most U.S. Outsourced Jobs Go to India---and the United States
507(1)
Selecting Employees in a Global Labor Market
508(2)
Training and Developing a Global Workforce
510(2)
Training Programs for an International Workforce
510(1)
Cross-Cultural Preparation
511(1)
Global Employee Development
512(1)
Performance Management across National Boundaries
512(1)
Compensating an International Workforce
513(3)
Pay Structure
513(1)
Incentive Pay
514(1)
Employee Benefits
515(1)
International Labor Relations
516(1)
Managing Expatriates
517(1)
Selecting Expatriate Managers
517(1)
HR How To
Ensuring Success of Expatriates
518(2)
Preparing Expatriates
520(2)
Managing Expatriates' Performance
522(1)
Compensating Expatriates
522(2)
Helping Expatriates Return Home
524(2)
Thinking Ethically
Carrying Ethics Standards Abroad
526(1)
Summary
527(1)
Review and Discussion Questions
528(1)
What's Your HR IQ?
528(1)
BusinessWeek Case
China Unchains Ad Agencies
528(1)
Case: Employees under Fire: Working in Iraq
529(1)
Notes
530(3)
Creating and Maintaining High-Performance Organizations
533(29)
Introduction
533(1)
High-Performance Work Systems
534(3)
Elements of a High-Performance Work System
534(2)
Outcomes of a High-Performance Work System
536(1)
Conditions That Contribute to High Performance
537(4)
Teamwork and Empowerment
537(1)
Knowledge Sharing
538(2)
Job Satisfaction
540(1)
Did You Know . . .?
Employee Satisfaction Is Weak by Some Measures
541(1)
Ethics
542(1)
HRM's Contribution to High Performance
542(2)
Job Design
543(1)
Recruitment and Selection
543(1)
Best Practices
SYSCO Serves Up HRM That's Well Worth the Price
544(1)
Training and Development
545(1)
Performance Management
545(2)
Compensation
547(1)
HRM Technology
547(1)
HR How To
Using Information Systems in a Learning Organization
548(3)
E-HRM
Wal-Mart Gets Connected with HR Technology
551(1)
Effectiveness of Human Resource Management
552(3)
Human Resource Management Audits
553(1)
Analyzing the Effect of HRM Programs
553(2)
Thinking Ethically
Do Employers Have a Right to Know How Their Employees Feel?
555(1)
Summary
556(1)
Review and Discussion Questions
557(1)
What's Your HR IQ?
557(1)
BusinessWeek Case
Greater Chicago Food Depository: A High-Performance Nonprofit
557(1)
Case: Determining the Value of Training Programs
558(1)
Notes
559(3)
Glossary 562(9)
Photo Credits 571(2)
Name and Company Index 573(11)
Subject Index 584


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