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Fundamentals of Management : Essential Concepts and Applications,9780131487369
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Fundamentals of Management : Essential Concepts and Applications

by ;
Edition:
5th
ISBN13:

9780131487369

ISBN10:
0131487361
Format:
Paperback
Pub. Date:
1/1/2005
Publisher(s):
Prentice Hall

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  • Outlines and Highlights for Fundamentals of Management : Essential Concepts and Applications by Stephen P. Robbins, David A. Decenzo, ISBN
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Summary

Principles of Management courses that requires a brief and/or skillsfocused text.Robbins/DeCenzo is the best-selling brief paperback text that gives students more depth and breadth of practical tools to practice their management skills (Management Workshop) than any other textbook.

Table of Contents

Preface xxi
PART I: INTRODUCTION
2(27)
Managers and Management
2(27)
Who Are Managers and Where Do They Work?
4(3)
What Three Common Characteristics Do All Organizations Share?
5(1)
How Are Managers Different from Operative Employees?
5(1)
What Titles Do Managers Have in Organizations?
5(2)
What Is Management and What Do Managers Do?
7(9)
How Do We Define Management?
7(1)
What Are the Management Processes?
8(2)
What Are Management Roles?
10(1)
Is the Manager's Job Universal?
10(5)
What Skills and Competencies Do Successful Managers Possess?
15(1)
How Much Importance Does the Marketplace Put on Managers?
16(2)
Why Study Management?
18(2)
How Does Management Relate to Other Disciplines?
20
What Can Students of Management Gain from Humanities and Social Science Courses?
20(1)
A Concluding Remark
21
Ethical Dilemma in Management: Are U.S. Executives Overpaid?
18(1)
Understanding Yourself: The Self-Assessment Library (S.A.L.): 47. How Motivated Am I to Manage?
19(3)
Review, Comprehension, Application
22(4)
Chapter Summary
22(1)
Companion Web Site
23(1)
Reading for Comprehension
23(1)
Linking Concepts to Practice
23(1)
Video Case Application: Doing Business Privately: Amy's Ice Cream
23(2)
Crossword Comprehension
25(1)
Management Workshop
26(3)
Team Skill-Building Exercise: A New Beginning
26(1)
Understanding Yourself
26(1)
Developing Your Mentoring Skill: Guidelines for Mentoring Others
26(1)
Developing Your Diagnostic Skills: You're Fired!
27(1)
Enhancing Your Communication Skills
27(1)
Introduction to Managing Diversity from Diverse Perspectives
28(1)
History Module: The Historical Roots of Contemporary Management Practices
29(57)
The Pre-Modern Era
29(1)
What Was Adam Smith's Contribution to the Field of Management?
29(1)
How Did the Industrial Revolution Influence Management Practices?
30(1)
Classical Contributions
30(5)
What Contributions Did Frederick Taylor Make?
30(1)
Who Were the Other Major Contributors to Scientific Management?
31(2)
Why Did Scientific Management Receive So Much Attention?
33(1)
What Did Henri Fayol and Max Weber Contribute to Management Theory?
33(1)
How Do We See Some Classical Writings Applied Today?
33(2)
Human Resources Approach
35(4)
Who Were Some Early Advocates of the Human Resources Approach?
35(4)
The Quantitative Approach
39(1)
Analysis: How Social Events Shape Management Approaches
40(1)
What Stimulated the Classical Approach?
40(1)
What Stimulated the Human Resources Approach?
41(1)
What Stimulated the Quantitative Approaches?
41(1)
Building on History: Studying Management Today
41
What Is the Process Approach?
42(1)
How Can a Systems Approach Integrate Management Concepts?
42(1)
What Is a Contingency Approach to the Study of Management?
43
Details on a Management Classic: Frederick Taylor
32(14)
Crossword Comprehension
45(1)
The Management Environment
46(40)
The Changing Economy
48(2)
A Global Marketplace
50(6)
How Does Globalization Affect Organizations?
52(1)
What Effect Does Globalization Have on Managers?
53(3)
Emphasis on Technology
56(4)
How Does an Organization Benefit from Information Technology?
57(1)
What Is an E-Organization?
57(2)
In What Ways Does Technology Alter a Manager's Job?
59(1)
What Does Society Expect from Organizations and Managers?
60(4)
How Can Organizations Demonstrate Socially Responsible Actions?
62(1)
How Do Managers Become More Socially Responsible?
62(2)
What Is Entrepreneurship?
64(2)
Is There an Entrepreneurial Process?
64(1)
What Do Entrepreneurs Do?
65(1)
Can Large Organizations Have Entrepreneurs?
65(1)
What Will the Workforce of 2010 Look Like?
66(2)
What Does the Workforce Look Like Today?
66(1)
How Does Diversity Affect Organizations?
67(1)
How Can Organizations Help Employees Balance Work/Life Concepts?
67(1)
Is Labor in Short Supply?
68(4)
Why Do Organizations Lay Off Workers?
69(2)
Is There a Pending Labor Shortage in the United States?
71(1)
How Do Organizations Make the Customer King?
72(5)
Can Organizations Improve Customer Service?
72(3)
How Have Organizations Shown an Increased Concern with Quality?
75(1)
When Must Managers Think in Terms of Quantum Changes Rather Than Continuous Improvement?
76(1)
Some Concluding Remarks
77
Understanding Yourself: The Self-Assessment Library (S.A.L.): 9. What Are My Attitudes Toward Workplace Diversity?
68(2)
Ethical Dilemma in Management: The Contingent Workforce
70(9)
Review, Comprehension, Application
79(4)
Chapter Summary
79(1)
Companion Web Site
80(1)
Reading for Comprehension
80(1)
Linking Concepts to Practice
80(1)
Video Case Application: Conducting Business Ethically and Responsibly: Patagonia
81(1)
Crossword Comprehension
82(1)
Management Workshop
83(3)
Team Skill-Building Exercise: Understanding Cultural Differences
83(1)
Understanding Yourself
83(1)
Developing Your Ethics Skill: Guidelines for Acting Ethically
83(1)
Developing Your Diagnostic Skills: Baxter Balances Work and Life
84(1)
Enhancing Your Communication Skills
85(1)
Diversity Perspectives: Culture
85(1)
Ehancing Your Skill in Ethical Decision Making
85(1)
PART II: PLANNING
86(61)
Foundations of Planning
86(32)
Planning Defined
88(1)
Planning in Uncertain Environments
88(4)
Why Should Managers Formally Plan?
89(1)
What Are Some Criticisms of Formal Planning?
89(2)
The Bottom Line: Does Planning Improve Organizational Performance?
91(1)
Types of Plans
92(2)
How Do Strategic and Tactical Planning Differ?
92(1)
In What Time Frame Do Plans Exist?
92(1)
What Is the Difference Between Specific and Directional Plans?
93(1)
How Do Single-Use and Standing Plans Differ?
94(1)
Management by Objectives
94(4)
What Is MBO?
94(2)
What Are the Common Elements in an MBO Program?
96(1)
Does MBO Work?
96(1)
How Do You Set Employee Objectives?
97(1)
Is There a Downside to Setting Objectives?
98(1)
The Importance of Organizational Strategy
98(1)
A Strategic Framework: Choosing a Niche
99(7)
How Does the Strategic Management Process Operate?
99(2)
What Are the Primary Steps in the Strategic Management Process?
101(1)
What Is SWOT Analysis?
102(1)
How Do You Formulate Strategies?
103(3)
What Happens After Strategies Are Formulated?
106(1)
Quality as a Strategic Weapon
106(3)
How Can Benchmarking Help Promote Quality?
106(1)
What Is the ISO 9000 Series?
107(1)
How Can Attaining Six Sigma Signify Quality?
108(1)
Revisiting Entrepreneurship: How Does the Entrepreneur Identify A Competitive Advantage?
109
Identifying Environmental Opportunities and Competitive Advantage
109
Understanding Yourself: The Self-Assessment Library (S.A.L.): 25. How Good Am I at Personal Planning?
91(4)
Details on a Management Classic: Locke and Goal-Setting Theory
95(16)
Review, Comprehension, Application
111(4)
Chapter Summary
111(1)
Companion Web Site
112(1)
Reading for Comprehension
112(1)
Linking Concepts to Practice
113(1)
Video Case Application: Whirlpool Puts a New Spin on Productivity and Quality
113(1)
Crossword Comprehension
114(1)
Management Workshop
115(3)
Team Skill-Building Exercise: Your College's Mission
115(1)
Understanding Yourself
115(1)
Developing Your Business-Plan Skill: Writing a Business Plan
115(1)
Developing Your Diagnostic and Analytical Skills: XXL No More!
116(1)
Enhancing Your Communication Skills
117(1)
Diversity Perspectives: Planning
117(1)
Foundations of Decision Making
118(29)
The Decision-Making Process
120(1)
What Defines a Decision Problem?
120(4)
What Is Relevant in the Decision-Making Process?
121(1)
How Does the Decision Maker Weight the Criteria?
122(2)
What Determines the Best Choice?
124(1)
What Is Decision Implementation?
124(1)
What Is the Last Step in the Decision Process?
124(1)
Making Decisions: The Rational Model
124(2)
Why Is Creativity Important in Decision Making?
125(1)
What Is Creative Potential?
125(1)
The Real World: Modifications of the Rational Model
126(4)
What Is Bounded Rationality?
127(1)
Are Common Errors Committed in the Decision-Making Process?
128(2)
Decision Making: A Contingency Approach
130(4)
How Do Problems Differ?
130(1)
How Does a Manager Make Programmed Decisions?
130(1)
In What Ways Do Nonprogrammed Decisions Differ from Programmed Decisions?
131(1)
How Can You Integrate Problems, Types of Decisions, and Level in the Organization?
131(2)
In What Ways Does Technology Assist Decision Making?
133(1)
Decision-Making Styles
134(1)
Making Decisions in Groups
135(4)
What Are the Advantages of Group Decision Making?
136(1)
What Are the Disadvantages of Group Decision Making?
136(1)
When Are Groups Most Effective?
137(1)
How Can You Improve Group Decision Making?
138(1)
National Culture and Decision-Making Practices
139
Ethical Dilemma in Management: Stem Cell Research
132(3)
Understanding Yourself: The Self-Assessment Library (S.A.L.): 20. What's My Decision-Making Style?
135(5)
Review, Comprehension, Application
140(4)
Chapter Summary
140(1)
Companion Web Site
141(1)
Reading for Comprehension
141(1)
Linking Concepts to Practice
141(1)
Video Case Application: The Management Picture: Quick Takes Video 1
142(1)
Crossword Comprehension
143(1)
Management Workshop
144(3)
Team Skill-Building Exercise: Individual Versus Group Decisions
144(1)
Understanding Yourself
144(1)
Developing Your Creativity Skill: Becoming Creative
145(1)
Developing Your Diagnostic and Analytical Skills: Some Solutions Create More Problems
145(1)
Enhancing Your Communication Skills
146(1)
Diversity Perspectives: Decisions
146(1)
Enhancing Your Skill in Ethical Decision Making
146(1)
Quantitative Module: Quantitative Decision-Making Aids
147(11)
Payoff Matrices
147(1)
Decision Trees
148(1)
Break-Even Analysis
149(2)
Ratio Analysis
151(1)
Linear Programming
152(2)
Queuing Theory
154(1)
Economic Order Quantity Model
155(3)
PART III: ORGANIZING
158(66)
Basic Organization Designs
158(32)
The Elements of Structure
160(11)
What Is Work Specialization?
161(1)
What Is the Chain of Command?
162(1)
What Is the Span of Control?
163(1)
What Are Authority and Responsibility?
163(5)
How Do Centralization and Decentralization Differ?
168(1)
Can You Identify the Five Ways to Departmentalize?
169(2)
Contingency Variables Affecting Structure
171(3)
How Is a Mechanistic Organization Different from an Organic Organization?
171(1)
How Does Strategy Affect Structure?
172(1)
How Does Size Affect Structure?
173(1)
How Does Technology Affect Structure?
174(1)
How Does Environment Affect Structure?
174(1)
Organization Design Applications
174(5)
What Is a Simple Structure?
174(1)
What Do We Mean by a Bureaucracy?
175(2)
Can an Organization Design Capture the Advantages of Bureaucracies While Eliminating Their Disadvantages?
177(1)
What Are Team-Based Structures?
178(1)
Why Is There Movement Toward a Boundaryless Organization?
178(1)
How Do You Create a Learning Organization?
179(2)
Organization Culture
181
What Is an Organization Culture?
181(1)
How Can Cultures Be Assessed?
181(1)
Where Does an Organization's Culture Come From?
182(1)
How Does Culture Influence Structure?
182
Details on a Management Classic: Stanley Milgram
164(2)
Ethical Dilemma in Management: Obeying Orders
166(5)
Understanding Yourself: The Self-Assessment Library (S.A.L.): 41. What Type of Organization Structure Do I Prefer?
171(12)
Review, Comprehension, Application
183(4)
Chapter Summary
183(1)
Companion Web Site
184(1)
Reading for Comprehension
184(1)
Linking Concepts to Practice
184(1)
Video Case Application: SAS Institute
185(1)
Crossword Comprehension
186(1)
Management Workshop
187(3)
Team Skill-Building Exercise: How Is Your School Organized?
187(1)
Understanding Yourself
187(1)
Developing Your Power Base Skill: Building a Power Base
187(1)
Developing Your Diagnostic and Analytical Skills: A Learning Organization at Svenska
188(1)
Enhancing Your Communication Skills
189(1)
Diversity Perspectives: Organization
189(1)
Staffing and Human Resource Management
190(34)
Managers and the Human Resource Management Process
192(1)
The Legal Environment of HRM
192(3)
What Are the Primary U.S. Laws Affecting HRM?
193(2)
Does HRM Face the Same Laws Globally?
195(1)
Employment Planning
195(2)
How Does an Organization Conduct an Employee Assessment?
196(1)
How Are Future Employee Needs Determined?
196(1)
Recruitment and Selection
197(7)
Where Does a Manager Recruit Candidates?
197(1)
Is There a Basic Method of Selecting Job Candidates?
198(2)
How Effective Are Tests and Interviews as Selection Devices?
200(4)
Orientation, Training, and Development
204(2)
How Do We Introduce New Hires to the Organization?
204(1)
What Is Employee Training?
204(2)
Performance Management
206(4)
What Is a Performance Management System?
207(2)
What Happens When Performance Falls Short?
209(1)
Compensation and Benefits
210(1)
How Are Pay Levels Determined?
210(1)
Why Do Organizations Offer Employee Benefits?
211(1)
Current Issues in Human Resource Management
211
How Can Workforce Diversity Be Managed?
211(1)
What Is Sexual Harassment?
212(2)
Can Unions and Management Cooperate?
214(1)
Can Managers Prevent Workplace Violence?
215(1)
How Do ``Survivors'' Respond to Layoffs?
216
Ethical Dilemma in Management: The Stress Interview
203(6)
Understanding Yourself: The Self-Assessment Library (S.A.L.): 43. How Good Am I at Giving Performance Feedback?
209(8)
Review, Comprehension, Application
217(4)
Chapter Summary
217(1)
Companion Web Site
218(1)
Reading for Comprehension
218(1)
Linking Concepts to Practice
218(1)
Video Case Application: Managing the Human Side of Business: Caesars Entertainment, Inc.
219(1)
Crossword Comprehension
220(1)
Management Workshop
221(3)
Team Skill-Building Exercise: Laying Off Workers
221(1)
Understanding Yourself
221(1)
Developing Your Interviewing Skill: Interviewing Job Applicants
222(1)
Developing Your Diagnostic and Analytical Skills: The Benefits of Benefits
222(1)
Enhancing Your Communication Skills
223(1)
Diversity Perspectives: Staffing and Human Resource Management
223(1)
Career Module: Building Your Career
224(36)
Introduction
224(1)
Making A Career Decision
224(1)
Getting Into the Organization
225(3)
Where Can I Find Jobs Advertised on the Internet?
225(2)
How Do You Prepare Your Resume?
227(1)
Are There Ways to Excel at an Interview?
227(1)
What Are Some Suggestions for Developing A Successful Management Career?
228(2)
What Are an Organization's Responsibilities for Career Development?
228(1)
How Can You Enhance Your Career?
229(1)
Managing Change, Stress, and Innovation
230(30)
What Is Change?
232(1)
Forces for Change
232(2)
What External Forces Create a Need for Change?
233(1)
What Internal Forces Create a Need for Change?
234(1)
How Can a Manager Serve as a Change Agent?
234(1)
Two Views of the Change Process
234(3)
What Is the ``Calm Waters'' Metaphor?
235(1)
How Does the ``White-Water Rapids'' Metaphor of Change Function?
235(1)
Does Every Manager Face a World of Constant and Chaotic Change?
236(1)
How Do Entrepreneurs Handle Change?
237(1)
Organizational Change and Member Resistance
237(3)
Why Do People Resist Change?
237(2)
What Are Some Techniques for Reducing Resistance to Organizational Change?
239(1)
Making Changes in the Organization
240(4)
How Do Organizations Implement Planned Changes?
242(1)
What Is Organization Development?
242(1)
Are There Typical OD Techniques?
242(2)
Stress: The Aftermath of Organizational Change
244(5)
What Is Stress?
244(1)
Are There Common Causes of Stress?
245(2)
What Are the Symptoms of Stress?
247(1)
How Can Stress Be Reduced?
247(2)
Stimulating Innovation
249
How Are Creativity and Innovation Related?
249(1)
What Is Involved in Innovation?
249(1)
How Can a Manager Foster Innovation?
250(1)
Why Do Entrepreneurs Value Innovation?
251
Details on a Management Classic: Coch and French: Resistance to Change
239(2)
Understanding Yourself: The Self-Assessment Library (S.A.L.): 51. Am I Burned Out?
241(2)
Ethical Dilemma in Management: The OD Intervention
243(9)
Review, Comprehension, Application
252(4)
Chapter Summary
252(1)
Companion Web Site
253(1)
Reading for Comprehension
253(1)
Linking Concepts to Practice
253(1)
Video Case Application: Stress
253(2)
Crossword Comprehension
255(1)
Management Workshop
256(4)
Team Skill-Building Exercise: The Celestial Aerospace Company
256(1)
Understanding Yourself
256(1)
Developing Your Change-Management Skill
257(1)
Developing Your Diagnostic and Analytical Skills: Changes in the Health Care Industry
257(1)
Enhancing Your Communication Skills
258(1)
Diversity Perspectives: Change
258(1)
Enhancing Your Skill in Ethical Decision Making
259(1)
PART IV: LEADING
260(164)
Foundations of Individual and Group Behavior
260(32)
Toward Explaining and Predicting Behavior
262(5)
What Is the Focus of Organizational Behavior?
263(1)
What Are the Goals of Organizational Behavior?
263(1)
Do an Individual's Attitude and Behavior Need to Be Consistent?
264(1)
What Is Cognitive Dissonance Theory?
264(2)
How Can an Understanding of Attitudes Help Managers Be More Effective?
266(1)
Personality
267(8)
Can Personality Predict Behavior?
267(2)
Can Personality Traits Predict Practical Work-Related Behaviors?
269(2)
How Do We Match Personalities and Jobs?
271(1)
How Can an Understanding of Personality Help Managers Be More Effective?
272(1)
Do Personality Attributes Differ Across National Cultures?
273(1)
Do Entrepreneurs Share Personality Characteristics?
273(2)
Perception
275(4)
What Influences Perception?
275(1)
How Do Managers Judge Employees?
275(2)
What Shortcuts Do Managers Use in Judging Others?
277(2)
How Can an Understanding of Perceptions Help Managers Be More Effective?
279(1)
Learning
279(2)
What Is Operant Conditioning?
279(1)
What Is Social Learning Theory?
280(1)
How Can Managers Shape Behavior?
280(1)
How Can an Understanding of Learning Help Managers Be More Effective?
281(1)
Foundations of Group Behavior
281
What Is a Group?
281(1)
What Are the Basic Concepts of Group Behavior?
282
Ethical Dilemma in Management: Must Attitudes and Behaviors Align?
265(9)
Understanding Yourself: The Self-Assessment Library (S.A.L.): 1. What's My Basic Personality?
274(10)
Details on a Management Classic: Solomon Asch and Group Conformity
284(2)
Review, Comprehension, Application
286(4)
Chapter Summary
286(1)
Companion Web Site
287(1)
Reading for Comprehension
287(1)
Linking Concepts to Practice
287(1)
Video Case Application: Self-Awareness
288(1)
Crossword Comprehension
289(1)
Management Workshop
290(2)
Team Skill-Building Exercise: The Salary Request
290(1)
Understanding Yourself
290(1)
Developing Your Skill at Shaping Behavior
290(1)
Developing Your Diagnostic and Analytical Skills: Dimon Goes for the Gold
291(1)
Enhancing Your Communication Skills
291(1)
Diversity Perspectives: Foundations of Individual and Group Behavior
291(1)
Understanding Work Teams
292(26)
The Popularity of Teams
294(3)
What Are the Stages of Team Development?
295(1)
Aren't Work Groups and Work Teams the Same?
296(1)
Types of Work Teams
297(3)
What Is a Functional Team?
298(1)
How Does a Problem-Solving Team Operate?
298(1)
What Is a Self-Managed Work Team?
298(1)
How Do Cross-Functional Teams Operate?
298(1)
Are Virtual Teams a Reality in the Twenty-First Century?
299(1)
Why Do Entrepreneurs Use Teams?
300(1)
Characteristics of High-Performance Work Teams
300(4)
Turning Individuals into Team Players
304(5)
What Are the Management Challenges of Creating Team Players?
304(1)
What Roles Do Team Members Play?
305(1)
How Can a Manager Shape Team Behavior?
306(1)
How Can a Manager Reinvigorate a Mature Team?
307(2)
Contemporary Team Issues
309
Why Are Teams Central to Continuous Process Improvement Programs?
309(1)
How Does Workforce Diversity Affect Teams?
309
Understanding Yourself: The Self-Assessment Library (S.A.L.): 34. How Good Am I at Building and Leading a Team?
303(4)
Ethical Dilemma in Management: Does Everyone Have to Be a Team Player?
307(3)
Review, Comprehension, Application
310(4)
Chapter Summary
310(1)
Companion Web Site
311(1)
Reading for Comprehension
311(1)
Linking Concepts to Practice
312(1)
Video Case Application: Juicing Up the Organization: Nantucket Nectars
312(1)
Crossword Comprehension
313(1)
Management Workshop
314(4)
Team Skill-Building Exercise: Building Effective Work Teams
314(1)
Understanding Yourself
315(1)
Developing Your Coaching Skill: Coaching Others
315(1)
Developing Your Diagnostic and Analytical Skills: Team Ferrari
316(1)
Enhancing Your Communication Skills
316(1)
Diversity Perspectives: Road Teams
317(1)
Motivating and Rewarding Employees
318(34)
Motivation and Individual Needs
320(1)
Early Theories of Motivation
321(4)
What Is Maslow's Hierarchy of Needs Theory?
322(1)
What Is McGregor's Theory X and Theory Y?
322(2)
What Is Herzberg's Motivation-Hygiene Theory?
324(1)
What Are the Similarities and Differences Among the Early Theories of Motivation?
325(1)
Contemporary Theories of Motivation
325(10)
What Is McClelland's Three-Needs Theory?
326(1)
How Do Inputs and Outcomes Influence Motivation?
326(3)
Does Job Design Influence Motivation?
329(1)
Why Is Expectancy Theory Considered a Comprehensive Theory of Motivation?
330(4)
How Can We Integrate the Contemporary Theories of Motivation?
334(1)
Contemporary Issues in Motivation
335
What Is the Key to Motivating a Diverse Workforce?
335(2)
Should Employees Be Paid for Performance or Time on the Job?
337(1)
How Can Managers Motivate Minimum-Wage Employees?
338(1)
What's Different in Motivating Professional and Technical Employees?
339(1)
What Can Management Do to Improve Work--Life Balance?
340(3)
What Do Entrepreneurs Do to Motivate Employees?
343
Understanding Yourself: The Self-Assessment Library (S.A.L.): 10. What Motivates Me?
321(6)
Details on a Management Classic: David McClelland and the Three-Needs Theory
327(6)
Ethical Dilemma in Management: Rewarding Appropriate Behavior
333(12)
Review, Comprehension, Application
345(3)
Chapter Summary
345(1)
Companion Web Site
346(1)
Reading for Comprehension
346(1)
Linking Concepts to Practice
346(1)
Video Case Application: Putting Motivation to Work in a Service Business: Ritz-Carlton
346(1)
Crossword Comprehension
347(1)
Management Workshop
348(4)
Team Skill-Building Exercise: How Can You Motivate Others?
348(1)
Understanding Yourself
348(1)
Developing Your Skill at Motivating Employees: Maximizing Employee Effort
348(1)
Developing Your Diagnostic and Analytical Skills: Motivation at Classic Hospitality
349(1)
Enhancing Your Communication Skills
350(1)
Diversity Perspectives: Motivating and Rewarding Employees
351(1)
Leadership and Trust
352(34)
Managers Versus Leaders
354(1)
Trait Theories of Leadership
354(1)
Behavioral Theories of Leadership
355(4)
Are There Identifiable Leadership Behaviors?
356(1)
Why Were the Ohio State Studies Important?
357(1)
What Were the Leadership Dimensions of the University of Michigan Studies?
358(1)
What Is the Managerial Grid?
358(1)
What Did the Behavioral Theories Teach Us About Leadership?
359(1)
Contingency Theories of Leadership
359(9)
What Is the Fiedler Model?
361(1)
How Does Path-Goal Theory Operate?
362(3)
What Is the Leader-Participation Model?
365(1)
How Does Situational Leadership ® Operate?
365(3)
Emerging Approaches to Leadership
368(3)
What Is Charismatic Leadership Theory?
368(1)
What Is Visionary Leadership?
369(1)
Are Entrepreneurs Visionary Leaders?
370(1)
How Do Transactional Leaders Differ from Transformational Leaders?
371(1)
Contemporary Leadership Issues
371(5)
What Is Team Leadership?
372(1)
Does National Culture Affect Leadership?
373(1)
How Does Emotional Intelligence Affect Leadership?
374(1)
Is Leadership Always Important?
375(1)
Building Trust: The Essence of Leadership
376
What Is Trust?
376(1)
Why Is Trust Critical to Leadership?
377(1)
What Are the Three Types of Trust?
377
Understanding Yourself: The Self-Assessment Library (S.A.L.): 29. What's My Leadership Style?
360(3)
Details on a Management Classic: The Fielder Contigency Model of Leadership
363(9)
Ethical Dilemma in Management: Do Men and Women Lead Differently?
372(7)
Review, Comprehension, Application
379(5)
Chapter Summary
379(1)
Companion Web Site
380(1)
Reading for Comprehension
381(1)
Linking Concepts to Practice
381(1)
Video Case Application: Kinetics U.S.A.: A CEO Who Believes That People Come First
381(2)
Crossword Comprehension
383(1)
Management Workshop
384(2)
Team Skill-Building Exercise: The Pre-Post Leadership Assessment
384(1)
Understanding Yourself
384(1)
Developing Your Trust-Building Skill
384(1)
Developing Your Diagnostic and Analytical Skills: Reverse Mentoring at Grafik Marketing
385(1)
Enhancing Your Communication Skills
385(1)
Diversity Perspectives: Leadership
385(1)
Communication and Interpersonal Skills
386(38)
Understanding Communication
388(9)
How Does the Communication Process Work?
388(1)
Are Written Communications More Effective Than Verbal Ones?
389(1)
Is the Grapevine an Effective Way to Communicate?
390(1)
How Do Nonverbal Cues Affect Communications?
391(1)
What Barriers Exist to Effective Communication?
392(3)
How Can Managers Overcome Communication Barriers?
395(2)
Communications and Information Technology
397(5)
What Are the Networked Communication Capabilities?
399(2)
How Do Wireless Capabilities Affect Communications?
401(1)
How Does Knowledge Management Affect Communications?
401(1)
Developing Interpersonal Skills
402
Why Are Active Listening Skills Important?
402(1)
Why Are Feedback Skills Important?
403(2)
What Are Empowerment Skills?
405(3)
How Do You Manage Conflict?
408(5)
What Are Negotiation Skills?
413(1)
How Do Bargaining Strategies Differ?
413(3)
What Is an Effective Presentation?
416
Ethical Dilemma in Management: Distorting Information Purposely
395(3)
Understanding Yourself: The Self-Assessment Library (S.A.L.): 27. What's My Face-to-Face Communication Style?
398(19)
Review, Comprehension, Application
417(5)
Chapter Summary
417(1)
Companion Web Site
418(1)
Reading for Comprehension
419(1)
Linking Concepts to Practice
419(1)
Video Case Application: Communicating in the Global Marketplace
419(2)
Crossword Comprehension
421(1)
Management Workshop
422(2)
Team Skill-Building Exercise: Active Listening
422(1)
Understanding Yourself
422(1)
Developing Your Active-Listening Skill
422(1)
Developing Your Diagnostic and Analytical Skills: English-Only Rules
423(1)
Enhancing Your Communication Skills
423(1)
Diversity Perspectives: Communication and Interpersonal Skills
423(1)
Enhancing Your Skill in Ethical Decision Making
423(1)
PART V: CONTROLLING
424(61)
Foundations of Control
424(32)
What Is Control?
426(1)
The Importance of Control
427(6)
The Control Process
428(1)
What Is Measuring?
429(3)
What Managerial Action Can Be Taken?
432(1)
Types of Control
433(2)
What Is Feedforward Control?
434(1)
When Is Concurrent Control Used?
434(1)
Why Is Feedback Control So Popular?
435(1)
Control Implications for Managers
435(5)
What Are the Qualities of an Effective Control System?
436(1)
What Factors Affect Control?
437(1)
A Special Case of Control: Sarbanes-Oxley Act
438(1)
Do Controls Need to Be Adjusted for Cultural Differences?
439(1)
The Dysfunctional Side of Control
440(1)
Contemporary Issues in Control
441(3)
Is My Work Computer Really Mine?
441(3)
Is Employee Theft on the Rise?
444(1)
Entrepreneurs and Control
444
How Must the Entrepreneur Control for Growth?
444(3)
How Does the Entrepreneur Manage Downturns?
447(1)
How Does the Entrepreneur Exit the Venture?
447
Ethical Dilemma in Management: Invasion of Privacy?
442(6)
Review, Comprehension, Application
448(4)
Chapter Summary
448(1)
Companion Web Site
449(1)
Reading for Comprehension
449(1)
Linking Concepts to Practice
449(1)
Video Case Application: Accounting for Billions of Burgers: McDonald's
450(1)
Crossword Comprehension
451(1)
Management Workshop
452(4)
Team Skill-Building Exercise: The Paper Plane Corporation
452(1)
Understanding Yourself
452(2)
Developing Your Performance Feedback Skill
454(1)
Developing Your Diagnostic and Analytical Skills: A Control Concern at the FBI
454(1)
Enhancing Your Communication Skills
455(1)
Diversity Perspectives: Power Games
455(1)
Operations Management
456(29)
The Importance of Operations Management
458(1)
How do Service and Manufacturing Firms Differ?
458(3)
How Do We Improve Productivity?
459(1)
What Strategic Role Does Operations Management Play?
460(1)
Value Chain Management
461(12)
What Is Value Chain Management?
461(2)
What Are the Goals of Value Chain Management?
463(1)
What Are the Value Chain Management Requirements?
463(5)
What are the Benefits of Value Chain Management?
468(1)
Are there Obstacles to Value Chain Management?
469(1)
Contemporary Issues in Operations Management
470(3)
Managing Projects
473
What Are Some Popular Scheduling Tools?
473(2)
What Is a PERT Network Analysis?
475
Ethical Dilemma in Management: The Demanding Retailer
466(12)
Review, Comprehension, Application
478(4)
Chapter Summary
478(1)
Companion Web Site
479(1)
Reading for Comprehension
479(1)
Linking Concepts to Practice
479(1)
Video Case Application: Space Age Information Systems: Boeing Satellite Systems
479(2)
Crossword Comprehension
481(1)
Management Workshop
482(3)
Team Skill-Building Exercise: Designing Your University
482(1)
Developing Your Collaboration Skill
482(1)
Developing Your Diagnostic and Analytical Skills: BudNEt
483(1)
Enhancing Your Communication Skills
483(1)
Diversity Perspectives: Operations Management
483(1)
Enhancing Your Skill in Ethical Decision Making
484(1)
Notes 485(26)
Appendix A: The Self-Assessment Library (S.A.L.): Analysis and Interpretation 511(5)
Appendix B: Crossword Comprehension Solutions 516(5)
Illustration Credits 521(2)
Name/Organization Index 523(12)
Glindex (combined subject index and glossary) 535


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