9780205545957

Fundamentals of Organizational Communication: Knowledge, Sensitivity, Skills, Values

by
  • ISBN13:

    9780205545957

  • ISBN10:

    0205545955

  • Edition: 7th
  • Format: Hardcover
  • Copyright: 1/1/2009
  • Publisher: Allyn & Bacon
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Summary

Fundamentals of Organizational Communicationpresents the concepts of organizational communication within a unique competency-based approach that incorporates personal knowledge, interpersonal sensitivity, communication skills, and ethical values. Organizational Communication: A Competency-Based Approach; Theoretical Perspectives for Organizational Communication; Communication Implications of Major Organizational Theories; Organizational Communication: Values and Ethical Communication Behaviors; Individuals in Organizations; Groups in Organizations; Leadership and Management Communication; Participating in Organizations: Developing Critical Organizational Communication Competencies; Organizational Conflict: Communicating for Effectiveness; Strategic Organizational Communication: Professional Applications of Organizational Communication; Organizational Change and Communication; Applications of Organizational Communication. Organizational communication and leadership.

Table of Contents

Preface
Organizational Communication: A Competency-Based Approach
The Changing Nature of Organizations and Work
The Communications Era
Communication: The Key to Organizational Excellence
Excellence in Communication: Communication Competency
Organizational Communication: A Competency-Based Approach
Basics of Human Communication
The Human Communication Process
The Construction of Shared Realities
Concepts of Organizations
Definitions of Organizational Communication
Self-Assessment of Personal Development Needs
Theoretical Perspectives for Organizational Communication
Introduction
The Functional Approach
The Meaning-Centered Approach
Emerging Perspectives
Communication Implications of Major Organizational Theories
Introduction
The Scientific Management School
The Human Behavior School
Integrated Perspectives Viewpoints
Postmodern, Critical, and Feminist Perspectives
Organizational Communication: Values and Ethical Communication Behaviors
Introduction
Values in Organizational Communication
Appraising Your Individual Value System
Ethics in Organizational Communication
Organizational Conundrums
Ethical Dilemmas in Organizational Communication
Developing Ethical Standards in Organizational Communication
Individuals in Organizations
Introduction
Individuals in Organizations
The Intrapersonal Experience
Interpersonal Experiences
Forming Interpersonal RelationshipsTrust and Interpersonal Relationships
Technology and Interpersonal Relationships
Increasing Interpersonal Effectiveness
Groups in Organizations
Introduction
Small-Group Experiences
Types of Groups
The Team-Based Organization
Group Development
Working in Groups
Increasing Group Participation Effectiveness
Leadership and Management Communication
Introduction
The Importance of Leadership and Management Communication
Theories of Leadership and Management
Distinctions between Leadership and Management
Leadership and Management Challenges
Determinants of Leadership Effectiveness
Increasing Leadership Effectiveness
Participating in Organizations: Developing Critical Organizational Communication Competencies
Introduction
Defining Decision Making and Problem Solving
Influences for Decision Making and Problem Solving
Methods for Decision Making and Problem Solving
Barriers to Effective Decision Making and Problem Solving
Problem-Solving Processes
Increasing Decision-Making and Problem-Solving Effectiveness
Interviews in Organizations
Increasing Interview Effectiveness
Presentations in Organizations
Types of Organizational Presentations
Increasing Presentation Effectiveness
Communications Technology in Organizations
Organizational Conflict: Communicating for Effectiveness
Introduction
Defining and Describing Conflict Processes
The Individual in Organizational Conflict
Groups in Organizational Conflict
Special Types of Organizational Conflict: Sexual Harassment, Discrimination, Ethical Abuses
Productively Engaging in Conflict
Guidelines for Productive Conflict
Strategic Organizational Communication: Professional
Table of Contents provided by Publisher. All Rights Reserved.

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