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What version or edition is this?
This is the 2nd edition with a publication date of 5/24/2010.
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- The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any CDs, lab manuals, study guides, etc.
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This concise, practical book was written for you if you want to become more adept at business etiquette-those important do's and don'ts for every business setting-that will help you appear poised, confident, and professional.
Table of Contents
|Understanding the Rules of Etiquette||p. 3|
|Etiquette lessons from history||p. 4|
|The basis of etiquette today||p. 11|
|Creating a Powerful First Impression||p. 17|
|Dressing to make a good impression||p. 18|
|Introducing yourself and others||p. 20|
|Shaking hands||p. 25|
|Interviewing basics||p. 26|
|Maintaining Business Relationships||p. 31|
|Conflict Resolution||p. 32|
|Special conflict resolutions||p. 34|
|Business Travel||p. 38|
|Personal workspace||p. 40|
|Basic etiquette for the golf course||p. 41|
|Leaving a job||p. 43|
|Basic Communication Etiquette||p. 45|
|Communication etiquette||p. 46|
|Face-to-face etiquette||p. 50|
|Writing etiquette||p. 52|
|Public speaking etiquette||p. 54|
|Basic Digital Etiquette||p. 57|
|Telephone etiquette||p. 59|
|Email etiquette||p. 64|
|Webpage etiquette||p. 65|
|Etiquette for other digital options||p. 66|
|Basic Business Dining Etiquette||p. 69|
|Basic dining behavior||p. 70|
|Basic table settings||p. 72|
|Basic table manners||p. 74|
|Host etiquette||p. 78|
|Guest etiquette||p. 81|
|Special Dining Events||p. 83|
|Formal dining||p. 86|
|Business banquets||p. 92|
|Casual dining||p. 93|
|Successful Meetings||p. 97|
|Before the meeting||p. 98|
|During and after the meeting||p. 101|
|Being a productive participant||p. 103|
|Distance meeting||p. 105|
|Parliamentary procedure||p. 108|
|Cross-Cultural Etiquette||p. 111|
|Preparing for your trip||p. 112|
|Greeting people||p. 113|
|Establishing relationships||p. 115|
|Eating and gift giving||p. 119|
|Considering gender issues||p. 121|
|Table of Contents provided by Ingram. All Rights Reserved.|