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This is the 2nd edition with a publication date of 5/24/2010.
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This concise, practical book was written for you if you want to become more adept at business etiquette-those important do's and don'ts for every business setting-that will help you appear poised, confident, and professional.
Table of Contents
|Understanding the Rules of Etiquette||p. 3|
|Etiquette lessons from history||p. 4|
|The basis of etiquette today||p. 11|
|Creating a Powerful First Impression||p. 17|
|Dressing to make a good impression||p. 18|
|Introducing yourself and others||p. 20|
|Shaking hands||p. 25|
|Interviewing basics||p. 26|
|Maintaining Business Relationships||p. 31|
|Conflict Resolution||p. 32|
|Special conflict resolutions||p. 34|
|Business Travel||p. 38|
|Personal workspace||p. 40|
|Basic etiquette for the golf course||p. 41|
|Leaving a job||p. 43|
|Basic Communication Etiquette||p. 45|
|Communication etiquette||p. 46|
|Face-to-face etiquette||p. 50|
|Writing etiquette||p. 52|
|Public speaking etiquette||p. 54|
|Basic Digital Etiquette||p. 57|
|Telephone etiquette||p. 59|
|Email etiquette||p. 64|
|Webpage etiquette||p. 65|
|Etiquette for other digital options||p. 66|
|Basic Business Dining Etiquette||p. 69|
|Basic dining behavior||p. 70|
|Basic table settings||p. 72|
|Basic table manners||p. 74|
|Host etiquette||p. 78|
|Guest etiquette||p. 81|
|Special Dining Events||p. 83|
|Formal dining||p. 86|
|Business banquets||p. 92|
|Casual dining||p. 93|
|Successful Meetings||p. 97|
|Before the meeting||p. 98|
|During and after the meeting||p. 101|
|Being a productive participant||p. 103|
|Distance meeting||p. 105|
|Parliamentary procedure||p. 108|
|Cross-Cultural Etiquette||p. 111|
|Preparing for your trip||p. 112|
|Greeting people||p. 113|
|Establishing relationships||p. 115|
|Eating and gift giving||p. 119|
|Considering gender issues||p. 121|
|Table of Contents provided by Ingram. All Rights Reserved.|