More New and Used
from Private Sellers
Questions About This Book?
Why should I rent this book?
Renting is easy, fast, and cheap! Renting from eCampus.com can save you hundreds of dollars compared to the cost of new or used books each semester. At the end of the semester, simply ship the book back to us with a free UPS shipping label! No need to worry about selling it back.
How do rental returns work?
Returning books is as easy as possible. As your rental due date approaches, we will email you several courtesy reminders. When you are ready to return, you can print a free UPS shipping label from our website at any time. Then, just return the book to your UPS driver or any staffed UPS location. You can even use the same box we shipped it in!
What version or edition is this?
This is the 2nd edition with a publication date of 5/24/2010.
What is included with this book?
- The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any CDs, lab manuals, study guides, etc.
- The Used copy of this book is not guaranteed to include any supplemental materials. Typically, only the book itself is included.
- The Rental copy of this book is not guaranteed to include any supplemental materials. You may receive a brand new copy, but typically, only the book itself.
This concise, practical book was written for you if you want to become more adept at business etiquette-those important do's and don'ts for every business setting-that will help you appear poised, confident, and professional.
Table of Contents
|Understanding the Rules of Etiquette||p. 3|
|Etiquette lessons from history||p. 4|
|The basis of etiquette today||p. 11|
|Creating a Powerful First Impression||p. 17|
|Dressing to make a good impression||p. 18|
|Introducing yourself and others||p. 20|
|Shaking hands||p. 25|
|Interviewing basics||p. 26|
|Maintaining Business Relationships||p. 31|
|Conflict Resolution||p. 32|
|Special conflict resolutions||p. 34|
|Business Travel||p. 38|
|Personal workspace||p. 40|
|Basic etiquette for the golf course||p. 41|
|Leaving a job||p. 43|
|Basic Communication Etiquette||p. 45|
|Communication etiquette||p. 46|
|Face-to-face etiquette||p. 50|
|Writing etiquette||p. 52|
|Public speaking etiquette||p. 54|
|Basic Digital Etiquette||p. 57|
|Telephone etiquette||p. 59|
|Email etiquette||p. 64|
|Webpage etiquette||p. 65|
|Etiquette for other digital options||p. 66|
|Basic Business Dining Etiquette||p. 69|
|Basic dining behavior||p. 70|
|Basic table settings||p. 72|
|Basic table manners||p. 74|
|Host etiquette||p. 78|
|Guest etiquette||p. 81|
|Special Dining Events||p. 83|
|Formal dining||p. 86|
|Business banquets||p. 92|
|Casual dining||p. 93|
|Successful Meetings||p. 97|
|Before the meeting||p. 98|
|During and after the meeting||p. 101|
|Being a productive participant||p. 103|
|Distance meeting||p. 105|
|Parliamentary procedure||p. 108|
|Cross-Cultural Etiquette||p. 111|
|Preparing for your trip||p. 112|
|Greeting people||p. 113|
|Establishing relationships||p. 115|
|Eating and gift giving||p. 119|
|Considering gender issues||p. 121|
|Table of Contents provided by Ingram. All Rights Reserved.|