More New and Used
from Private Sellers
Only one copy
in stock at this price.
In Stock Usually Ships in 24 Hours.
Currently Available, Usually Ships in 24-48 Hours
Starting at $0.99
Questions About This Book?
Why should I rent this book?
How do rental returns work?
What version or edition is this?
This is the edition with a publication date of 9/1/1998.
What is included with this book?
- The Used copy of this book is not guaranteed to inclue any supplemental materials. Typically, only the book itself is included.
This guide provides an overview of the knowledge, skills and abilities necessary for employment in the user support industry. Developed with the input of industry advisors, the book emphasizes problem-solving and communications skills in addition to technical knowledge. Using creative Hands-On exercises and Case Projects, readers apply their knowledge and develop their ideas and skills, both individually and in teams, to help prepare them for the team-oriented work environment of the 90s.
Table of Contents
|Introduction to End User Computing||p. 1|
|Introduction to Computer User Support||p. 25|
|Product Evaluation Strategies and Standards||p. 49|
|User Needs Analysis and Assessment||p. 79|
|Installing End User Computer Systems||p. 115|
|Training Computer Users||p. 147|
|Documentation for End Users||p. 173|
|Computer Facilities Management||p. 203|
|Help Desk Operation||p. 233|
|Customer Service Skills for User Support||p. 259|
|Troubleshooting Computer Problems||p. 275|
|Common Support Problems||p. 303|
|Information Resources for User Support||p. 327|
|Table of Contents provided by Blackwell. All Rights Reserved.|