Introduction to CU.S. | |
Customer Service Skills. | |
Trouble shooting. | |
Support Problems. | |
Help Desk Operations. | |
Support Management. | |
Product Evaluation. | |
Needs Assessment. | |
Installation Systems. | |
Training. | |
Writing. | |
Support Tools and Resources | |
Answers to Check Your Understanding | |
HelpSTAR tutorial | |
Presentations and Meetings | |
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