Note: Supplemental materials are not guaranteed with Rental or Used book purchases.
What is included with this book?
|Introduction to End User Computing|
|Introduction to Computer User Support|
|Customer Service Skills for User Support|
|Troubleshooting Computer Problems|
|Common Support Problems|
|Help Desk Operation|
|User Support Management|
|Product Evaluation Strategies and Standards|
|User Needs Analysis and Assessment|
|Installing End User Computer Systems|
|Training Computer Users|
|Writing for End Users|
|Computer Facilities Management|
|Table of Contents provided by Publisher. All Rights Reserved.|