Note: Supplemental materials are not guaranteed with Rental or Used book purchases.
Purchase Benefits
What is included with this book?
Introduction to End User Computing | |
Introduction to Computer User Support | |
Customer Service Skills for User Support | |
Troubleshooting Computer Problems | |
Common Support Problems | |
Help Desk Operation | |
User Support Management | |
Product Evaluation Strategies and Standards | |
User Needs Analysis and Assessment | |
Installing End User Computer Systems | |
Training Computer Users | |
Writing for End Users | |
Computer Facilities Management | |
Table of Contents provided by Publisher. All Rights Reserved. |
The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.