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A Guide to Computer User Support for Help Desk and Support Specialists,9781133187820
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A Guide to Computer User Support for Help Desk and Support Specialists

by
Edition:
5th
ISBN13:

9781133187820

ISBN10:
113318782X
Format:
Paperback
Pub. Date:
3/26/2012
Publisher(s):
Cengage Learning
List Price: $156.33

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This is the 5th edition with a publication date of 3/26/2012.
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  • The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any CDs, lab manuals, study guides, etc.
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Summary

Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 5E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows 7 and cloud computing. Leading HelpSTAR and Microsoft Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.


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