Guide to Cross-Cultural Communications

by ; ;
  • ISBN13:


  • ISBN10:


  • Edition: 2nd
  • Format: Paperback
  • Copyright: 6/21/2010
  • Publisher: Pearson

Note: Supplemental materials are not guaranteed with Rental or Used book purchases.

Purchase Benefits

  • Get Rewarded for Ordering Your Textbooks! Enroll Now
  • We Buy This Book Back!
    In-Store Credit: $1.05
    Check/Direct Deposit: $1.00
  • eCampus.com Device Compatibility Matrix

    Click the device icon to install or view instructions

    Apple iOS | iPad, iPhone, iPod
    Android Devices | Android Tables & Phones OS 2.2 or higher | *Kindle Fire
    Windows 8 / 7 / Vista / XP
    Mac OS X | **iMac / Macbook
    Enjoy offline reading with these devices
    Apple Devices
    Android Devices
    Windows Devices
    Mac Devices
    iPad, iPhone, iPod
    Our reader is compatible
    Android 2.2 +
    Our reader is compatible
    Kindle Fire
    Our reader is compatible
    8 / 7 / Vista / XP
    Our reader is compatible
    Our reader is compatible

Supplemental Materials

What is included with this book?

  • The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
  • The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.


This concise, practical book will help you communicate successfully in culturally-diverse workplaces at home and abroad. The Second Edition of the Guide to Cross-Cultural Communication:

Table of Contents

Prefacep. vii
Introductionp. xv
Understanding Cultures
Relationships: Individual or Collective?p. 3
Characteristics of individualist culturesp. 5
Characteristics of collective culturesp. 7
Guidelines: Individualist or collective?p. 11
Social Framework: High Context or Low Context?p. 13
High-context culturesp. 15
Low-context culturesp. 19
Guidelines: High or low contextp. 24
Time: Linear, Flexible, or Cyclical?p. 27
Linear timep. 28
Flexible timep. 30
Cyclical timep. 32
Guidelines: Attitudes toward timep. 36
Power: Hierarchical or Democratic?p. 39
Hierarchical culturesp. 41
Democratic culturesp. 44
Signs and symbols of powerp. 46
Guidelines: Attitudes toward powerp. 50
Communicating Across Cultures
Using Languagep. 53
English: a language of actionp. 55
Sino-tibetan languages: A rich contrastp. 56
Guidelines for using languagep. 58
Writingp. 63
Preferred channelp. 65
Directnessp. 66
Immediacyp. 68
Clarity and concisenessp. 69
Guidelines for writing across culturesp. 71
Communicating Nonverballyp. 75
Eye contactp. 77
Facial expressionp. 81
Hand gesturesp. 83
Spacep. 86
Silence and the rhythm of languagep. 89
Guidelinesp. 90
Negotiating: Process, Persuasion, and Lawp. 93
Analyzing the negotiation processp. 95
Enhancing your persuasivenessp. 101
Understanding international lawp. 105
Guidelines for negotiationp. 109
Conclusionp. 110
Cultural Questionnairep. 113
Bibliographyp. 117
Suggested Readingsp. 120
Suggested Filmsp. 123
Indexp. 125
Table of Contents provided by Ingram. All Rights Reserved.

Rewards Program

Write a Review