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This concise, practical book will help you communicate successfully in culturally-diverse workplaces at home and abroad. The Second Edition of the Guide to Cross-Cultural Communication:
Table of Contents
|Relationships: Individual or Collective?||p. 3|
|Characteristics of individualist cultures||p. 5|
|Characteristics of collective cultures||p. 7|
|Guidelines: Individualist or collective?||p. 11|
|Social Framework: High Context or Low Context?||p. 13|
|High-context cultures||p. 15|
|Low-context cultures||p. 19|
|Guidelines: High or low context||p. 24|
|Time: Linear, Flexible, or Cyclical?||p. 27|
|Linear time||p. 28|
|Flexible time||p. 30|
|Cyclical time||p. 32|
|Guidelines: Attitudes toward time||p. 36|
|Power: Hierarchical or Democratic?||p. 39|
|Hierarchical cultures||p. 41|
|Democratic cultures||p. 44|
|Signs and symbols of power||p. 46|
|Guidelines: Attitudes toward power||p. 50|
|Communicating Across Cultures|
|Using Language||p. 53|
|English: a language of action||p. 55|
|Sino-tibetan languages: A rich contrast||p. 56|
|Guidelines for using language||p. 58|
|Preferred channel||p. 65|
|Clarity and conciseness||p. 69|
|Guidelines for writing across cultures||p. 71|
|Communicating Nonverbally||p. 75|
|Eye contact||p. 77|
|Facial expression||p. 81|
|Hand gestures||p. 83|
|Silence and the rhythm of language||p. 89|
|Negotiating: Process, Persuasion, and Law||p. 93|
|Analyzing the negotiation process||p. 95|
|Enhancing your persuasiveness||p. 101|
|Understanding international law||p. 105|
|Guidelines for negotiation||p. 109|
|Cultural Questionnaire||p. 113|
|Suggested Readings||p. 120|
|Suggested Films||p. 123|
|Table of Contents provided by Ingram. All Rights Reserved.|