Bulk sales, PO's, Marketplace Items, eBooks, Apparel, and DVDs not included.
A Guide to Customer Service Skills for the Service Desk Professionalby Knapp, Donna
Questions About This Book?
- The Used copy of this book is not guaranteed to include any supplemental materials. Typically, only the book itself is included.
- The eBook copy of this book is not guaranteed to include any supplemental materials. Typically only the book itself is included.
Table of Contents
|Achieving High Customer Satisfaction|
|Developing Strong Listening and Communication Skills|
|Winning Telephone Skills|
|Technical Writing Skills for Support Professionals|
|Handling Difficult Customer Situations|
|Solving and Preventing Problems|
|Business Skills for Technical Professionals|
|Teams and Team Players in a Help Desk Setting|
|Minimizing Stress and Avoiding Burnout|
|Appendix: Help Desk Resources|
|Table of Contents provided by Publisher. All Rights Reserved.|