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Table of Contents
|Achieving High Customer Satisfaction|
|Developing Strong Listening and Communication Skills|
|Winning Telephone Skills|
|Technical Writing Skills for Support Professionals|
|Handling Difficult Customer Situations|
|Solving and Preventing Problems|
|Business Skills for Technical Professionals|
|Teams and Team Players in a Help Desk Setting|
|Minimizing Stress and Avoiding Burnout|
|Appendix: Help Desk Resources|
|Table of Contents provided by Publisher. All Rights Reserved.|