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A+ Guide to Managing and Maintaining Your PC, Fifth Edition Enhanced, Comprehensive,9781418835576
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A+ Guide to Managing and Maintaining Your PC, Fifth Edition Enhanced, Comprehensive

by
Edition:
5th
ISBN13:

9781418835576

ISBN10:
1418835579
Format:
Hardcover
Pub. Date:
4/22/2005
Publisher(s):
Cengage Learning

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Summary

Watch Jean Andrews bring concepts and technical topics to life via "live" demonstrations - mapping completely to the textbook!

Table of Contents

A+2003 Upgrade Core Hardware Exam xi
A+2003 Upgrade OS Technologies Exam xxii
Introduction xxx
CHAPTER 1 Introducing Hardware 1(40)
Hardware Needs Software to Work
2(2)
PC Hardware Components
4(30)
Hardware Used for Input and Output
5(2)
Hardware Inside the Computer Case
7(2)
The Motherboard
9(2)
The CPU and the Chip Set
11(1)
Storage Devices
12(9)
Motherboard Components Used for Communication Among Devices
21(5)
Interface (Expansion) Cards
26(2)
The Electrical System
28(1)
Instructions Stored on the
Motherboard and Other Boards
29(2)
Motherboard Configuration Settings
31(3)
CHAPTER SUMMARY
34(2)
KEY TERMS
36(1)
REVIEWING THE BASICS
36(1)
THINKING CRITICALLY
37(1)
HANDS-ON PROJECTS
38(3)
CHAPTER 2 How Hardware and Software Work Together 41(36)
Introducing Operating Systems
42(2)
What an Operating System Does
44(13)
An OS Provides a User Interface
44(1)
An OS Manages Files and Folders
45(3)
An OS Manages Applications
48(3)
An OS Manages Hardware
51(6)
System Resources
57(9)
Interrupt Request Number (IRQ)
59(4)
Memory Addresses
63(1)
I/O Addresses
64(2)
DMA Channels
66(1)
OS Tools to Examine a System
66(3)
Device Manager
67(1)
System Information
68(1)
Microsoft Diagnostic Utility (MSD)
69(1)
CHAPTER SUMMARY
69(2)
KEY TERMS
71(1)
REVIEWING THE BASICS
71(1)
THINKING CRITICALLY
72(1)
HANDS-ON PROJECTS
73(4)
CHAPTER 3 Understanding the Boot Process and Command Line 77(38)
Booting Up Your Computer
78(12)
Startup BIOS Controls the Beginning of the Boot
78(9)
Emergency Startup Disks
87(3)
Using the Command Prompt
90(17)
Accessing a Command Prompt
90(2)
Launching a Program Using the Command Prompt
92(2)
File and Directory Naming Conventions
94(1)
Wildcards
95(1)
Commands to Manage Disks, Hard Drives, Files, and Directories
95(11)
Using Batch Files
106(1)
CHAPTER SUMMARY
107(2)
KEY TERMS
109(1)
REVIEWING THE BASICS
109(2)
THINKING CRITICALLY
111(1)
HANDS-ON PROJECTS
111(4)
CHAPTER 4 Electricity and Power Supplies 115(52)
Measures and Properties of Electricity
116(6)
AC and DC
117(1)
Hot, Neutral, and Ground
118(3)
Some Common Electronic Components
121(1)
Protecting Your Computer System
122(8)
Static Electricity
123(3)
EMI (Electromagnetic Interference)
126(1)
Surge Protection and Battery Backup
127(3)
The Computer Case and Form Factors
130(9)
Case, Power Supply, and Motherboard Form Factors
131(5)
Types of Cases
136(3)
Detecting and Correcting Power Supply Problems
139(10)
Upgrading Your Power Supply
139(2)
Introduction to Troubleshooting
141(1)
Troubleshooting the Power System
142(7)
Energy Star Systems (The Green Star)
149(3)
Power Management Methods and Features
150(1)
Energy Star Monitors
151(1)
CHAPTER SUMMARY
152(2)
KEY TERMS
154(1)
REVIEWING THE BASICS
155(1)
THINKING CRITICALLY
156(1)
HANDS-ON PROJECTS
157(10)
CHAPTER 5 The Motherboard 167(72)
Types of Motherboards
168(4)
Components on the Motherboard
172(44)
The CPU and the Chip Set
173(24)
ROM BIOS
197(3)
Buses and Expansion Slots
200(4)
Hardware Configuration
204(11)
Protecting Documentation and Configuration Settings
215(1)
Building a Computer: An Introduction
216(3)
Installing the Motherboard
219(10)
Preparing the Motherboard to Go into the Case
220(5)
Installing the Motherboard in the Case
225(3)
Completing the Installation
228(1)
Troubleshooting the Motherboard and CPU
229(2)
CHAPTER SUMMARY
231(1)
KEY TERMS
232(1)
REVIEWING THE BASICS
233(1)
THINKING CRITICALLY
234(1)
HANDS-ON PROJECTS
234(5)
CHAPTER 6 Managing Memory 239(46)
RAM on the Motherboard
240(11)
Static RAM Technologies
242(2)
Dynamic RAM Technologies
244(5)
Error Checking and Parity
249(1)
CAS Latency and RAS Latency
250(1)
Memory Speeds
250(1)
Upgrading Memory
251(11)
What to Look for When Buying Memory Chips and Modules
251(2)
How Much and What Kind of Memory to Buy
253(4)
Reading Ads About Memory Modules
257(1)
Installing Memory
258(4)
Windows Memory Management
262(15)
OS Memory Management Evolution
262(4)
Windows 9x/Me Memory Management
266(8)
Windows NT/2000/XP Memory Management
274(3)
CHAPTER SUMMARY
277(2)
KEY TERMS
279(1)
REVIEWING THE BASICS
279(2)
THINKING CRITICALLY
281(1)
HANDS-ON PROJECTS
281(4)
CHAPTER 7 Floppy Drives 285(22)
How Floppy Drives Work
286(7)
How Data Is Physically Stored on a Floppy Disk
286(3)
How Data Is Logically Stored on a Floppy Disk
289(1)
The Formatting Process for a Floppy Disk
290(3)
Exchanging and Supporting Floppy Drives
293(8)
Replacing a Floppy Drive
293(4)
Adding a New Drive
297(1)
When a Floppy Disk Drive Doesn't Work
297(2)
Some Common Error Messages and Their Meanings
299(2)
CHAPTER SUMMARY
301(1)
KEY TERMS
302(1)
REVIEWING THE BASICS
302(1)
THINKING CRITICALLY
303(1)
HANDS-ON PROJECTS
304(3)
CHAPTER 8 Understanding and Installing Hard Drives 307(52)
Hard Drive Technology
308(13)
Types of Hard Drive Interfaces
308(8)
How Hard Drives Work
316(5)
Communicating with the Hard Drive Controller
321(4)
Calculating Drive Capacity on Older Drives
321(1)
Hard Drive Size Limitations
322(3)
How a Hard Drive is Logically Organized to Hold Data
325(8)
Hard Drive Partitions and Logical Drives
326(7)
Installing a Hard Drive
333(17)
Prepare for Installation
334(2)
Set Jumpers
336(2)
Mount the Drive in the Bay
338(7)
Use CMOS Setup to Change Hard Drive Settings
345(1)
Setup for Large-Capacity Hard Drives
345(3)
Use Fdisk to Partition a Drive
348(1)
Format Each Logical Drive
349(1)
Using Windows to Partition and Format a New Drive
350(1)
Troubleshooting Hard Drive Installations
350(2)
CHAPTER SUMMARY
352(2)
KEY TERMS
354(1)
REVIEWING THE BASICS
354(2)
THINKING CRITICALLY
356(1)
HANDS-ON PROJECTS
356(3)
CHAPTER 9 Optimizing and Protecting Hard Drives 359(50)
Managing Hard Drives
360(19)
Defrag and Windows Disk De fragmenter
360(1)
Using ScanDisk to Correct Cross-Linked and Lost Clusters
361(3)
Disk Cleanup
364(1)
Disk Compression
365(2)
Disk Caching
367(3)
Making Backups
370(9)
Viruses and Other Computer Infestations
379(11)
Understanding Computer Infestations
379(8)
Protecting Against Computer Infestations
387(3)
Troubleshooting Hard Drives
390(11)
An Ounce of Prevention
390(1)
Resolving Common Hard Drive Problems
391(9)
Getting Technical Support
400(1)
CHAPTER SUMMARY
401(1)
KEY TERMS
402(1)
REVIEWING THE BASICS
403(1)
THINKING CRITICALLY
404(1)
HANDS-ON PROJECTS
405(4)
CHAPTER 10 Supporting I/O Devices 409(64)
Basic Principles of Peripheral Installations
410(1)
Installation Overview
410(1)
Using Ports and Expansion Slots for Add-On Devices
411(28)
Using Serial Ports
412(6)
Using Parallel Ports
418(3)
Using USB Ports
421(5)
Using IEEE 1394 Ports
426(3)
Installing an Expansion Card in an Expansion Slot
429(3)
Using PCI Expansion Slots
432(3)
Using ISA Expansion Slots
435(4)
Keyboards
439(5)
Keyboard Connectors
440(2)
Installing Keyboards
442(1)
Troubleshooting Keyboards
442(2)
Pointing Devices
444(4)
Cleaning the Mouse
446(1)
Touch Screens
446(1)
Other Pointing Devices
447(1)
Troubleshooting a Mouse
447(1)
Computer Video
448(18)
Monitors
448(7)
Video Cards
455(5)
Troubleshooting Video Problems
460(6)
CHAPTER SUMMARY
466(1)
KEY TERMS
467(1)
REVIEWING THE BASICS
467(2)
THINKING CRITICALLY
469(1)
HANDS-ON PROJECTS
470(3)
CHAPTER 11 Multimedia Devices and Mass Storage 473(50)
Multimedia on a PC
474(12)
CPU Technologies for Multimedia
474(1)
Sound Cards
475(6)
Digital Cameras
481(2)
MP3 Players
483(2)
Video Capture Card
485(1)
Optical Storage Technology
486(14)
CD
487(5)
CD-R and CD-RW
492(1)
DVD
493(7)
Hardware Used for Backups and Fault Tolerance
500(13)
Tape Drives
501(4)
Removable Drives
505(4)
Fault Tolerance, Dynamic Volumes, and RAID
509(4)
Troubleshooting Guidelines
513(3)
Problems with CD, CD-RW, DVD, or DVD-RW Installation
514(1)
Troubleshooting Sound Problems
514(1)
Troubleshooting Tape Drives
515(1)
CHAPTER SUMMARY
516(2)
KEY TERMS
518(1)
REVIEWING THE BASICS
518(1)
THINKING CRITICALLY
519(2)
HANDS-ON PROJECTS
521(2)
CHAPTER 12 Supporting Windows 9x/Me 523(82)
Windows 9x/Me Architecture
524(3)
Virtual Machines
526(1)
Installing Windows 9x/Me, Hardware, and Software
527(19)
Installing Windows 9x/Me
527(12)
Installing Hardware with Windows 9x/Me
539(4)
Installing Applications in Windows 9x/Me
543(3)
Using Windows 9x/Me
546(13)
Keystroke Shortcuts in Windows
546(3)
Managing the Windows 9x/Me Desktop
549(4)
Windows Explorer
553(4)
Device Manager
557(2)
Booting Windows 9x/Me
559(7)
Files Used to Customize the Startup Process
559(3)
The Windows 9x/Me Startup Process
562(4)
Troubleshooting Tools for Windows 9x/Me
566(12)
System Applet in the Control Panel
569(2)
System Monitor
571(1)
System Configuration Utility
572(1)
Dr. Watson
573(1)
The Windows 9x/Me Registry
574(4)
Troubleshooting Windows 9x/Me
578(18)
Troubleshooting Windows 9x/Me Installations
579(1)
Troubleshooting the Windows 9x/Me Boot Process
580(11)
Troubleshooting Windows 9x/Me Hardware and Software
591(5)
CHAPTER SUMMARY
596(2)
KEY TERMS
598(1)
REVIEWING THE BASICS
598(2)
THINKING CRITICALLY
600(1)
HANDS-ON PROJECTS
601(4)
CHAPTER 13 Understanding and Installing Windows 2000 and Windows NT 605(42)
Windows NT/2000/XP Architecture
606(10)
Windows NT/2000/XP Modes
606(3)
Networking Features
609(3)
How Windows NT/2000/XP Manages Hard Drives
612(4)
Installing Windows 2000 Professional
616(15)
Planning the Installation
616(7)
Steps to Install Windows 2000
623(6)
After the Installation: Backing Up the System State
629(2)
Installing Hardware and Applications Under Windows 2000
631(3)
Installing Hardware
631(2)
Installing Applications
633(1)
Supporting Windows NT
634(6)
Installing Windows NT as the Only OS
634(1)
Troubleshooting the Windows NT Boot Process
635(5)
CHAPTER SUMMARY
640(1)
KEY TERMS
641(1)
REVIEWING THE BASICS
642(1)
THINKING CRITICALLY
643(1)
HANDS-ON PROJECTS
644(3)
CHAPTER 14 Managing and Troubleshooting Windows 2000 647(46)
Understanding the Windows NT/2000/XP Boot Process
648(5)
Customizing the Windows NT/2000/XP Boot Process
651(2)
Troubleshooting the Windows 2000 Boot Process
653(11)
Advanced Options Menu
654(2)
Recovery Console
656(5)
Emergency Repair Process
661(3)
Tools For Maintenance and Troubleshooting
664(21)
Using the Backup Tool to Restore the System State
664(1)
Windows 2000 Support Tools
665(1)
Windows File Protection
666(2)
Computer Management
668(3)
Microsoft Management Console
671(6)
Performance Monitoring and Optimization
677(6)
Dr. Watson and Memory Dumps
683(1)
Windows Update
683(2)
CHAPTER SUMMARY
685(1)
KEY TERMS
686(1)
REVIEWING THE BASICS
686(2)
THINKING CRITICALLY
688(1)
HANDS-ON PROJECTS
689(4)
CHAPTER 15 Installing and Using Windows XP Professional 693(42)
Features and Architecture of Windows XP
694(3)
Windows XP Features
694(2)
Windows XP Architecture
696(1)
Installing Windows XP
697(17)
Planning the Installation
698(5)
Installation Process
703(6)
After the Installation
709(5)
Using Windows XP
714(7)
Customizing the Windows XP Desktop
716(3)
Managing Audio and Video
719(2)
Multiple Logins and Remote Assistance
721(1)
Installing Hardware and Applications
721(8)
Installing Hardware
721(4)
Installing Applications
725(4)
CHAPTER SUMMARY
729(1)
KEY TERMS
730(1)
REVIEWING THE BASICS
730(2)
THINKING CRITICALLY
732(1)
HANDS-ON PROJECTS
732(3)
CHAPTER 16 Managing and Supporting Windows XP 735(46)
Security Using Windows NT/2000/XP
736(13)
User Accounts and Profiles
736(9)
EFS (Encrypted File System)
745(3)
Internet Connection Firewall
748(1)
The Windows NT/2000/XP Registry
749(7)
How the Registry Is Organized
751(3)
Editing the Registry
754(2)
Other Maintenance and Troubleshooting Tools
756(8)
Help on the Web
761(3)
Troubleshooting the Boot Process
764(10)
System Restore
765(2)
MS-DOS Startup Disk
767(2)
Windows XP Boot Disk
769(1)
Automated System Recovery
770(2)
Error Messages and Their Meanings
772(2)
CHAPTER SUMMARY
774(2)
KEY TERMS
776(1)
REVIEWING THE BASICS
776(2)
THINKING CRITICALLY
778(1)
HANDS-ON PROJECTS
778(3)
CHAPTER 17 Supporting Modems 781(30)
All About Modems
782(18)
How Modems Are Rated
784(10)
Installing and Configuring a Modem
794(6)
Troubleshooting Guidelines for Modems
800(5)
CHAPTER SUMMARY
805(1)
KEY TERMS
806(1)
REVIEWING THE BASICS
806(1)
THINKING CRITICALLY
807(1)
HANDS-ON PROJECTS
808(3)
CHAPTER 18 PCs on a Network 811(70)
Physical Network Architectures
812(15)
Ethernet
813(6)
Wireless LANs
819(1)
Token Ring and FDDI
820(1)
How NICs Work
821(3)
Segmenting a Network
824(3)
Windows on a Network
827(15)
Addressing on a Network
830(10)
How Computers Find Each Other on a LAN
840(2)
Installing a Network Card and Connecting to a Network
842(13)
Installing a NIC Using Windows 2000/XP
842(5)
Installing a NIC Using Windows 9x/Me
847(4)
Installing a Wireless NIC
851(4)
Using Resources on the Network
855(8)
Sharing Files, Folders, and Applications
855(6)
Network Drive Maps
861(2)
Troubleshooting a Network Connection
863(2)
Connecting Networks
865(7)
Routers
866(2)
Bandwidth Technologies
868(4)
CHAPTER SUMMARY
872(3)
KEY TERMS
875(1)
REVIEWING THE BASICS
876(1)
THINKING CRITICALLY
877(1)
HANDS-ON PROJECTS
878(3)
CHAPTER 19 PCs on the Internet 881(46)
The TCP/IP Suite of Protocols
882(9)
Using IP and Port Addresses to Identify Services
882(3)
TCP/IP Protocol Layers
885(3)
TCP/IP Utilities
888(3)
Connecting to the Internet
891(17)
Dial-up Networking
891(9)
DSL and Cable Modem Connections
900(3)
Sharing Internet Connections
903(5)
Supporting Internet Clients
908(12)
Supporting Web Browsers
908(7)
Supporting Email
915(1)
Supporting FTP
916(4)
CHAPTER SUMMARY
920(1)
KEY TERMS
921(1)
REVIEWING THE BASICS
922(1)
THINKING CRITICALLY
923(1)
HANDS-ON PROJECTS
924(3)
CHAPTER 20 Notebooks, Tablet PCs, and PDAs 927(36)
Notebook Computers
928(25)
Windows Notebook Features
929(2)
Caring for Notebooks
931(1)
Power Management
932(5)
Connecting Peripheral Devices to Notebooks
937(7)
Upgrading Memory
944(2)
Other Field Replaceable Units for Notebooks
946(3)
Online Resources for Troubleshooting Notebooks
949(1)
Tablet PCs
949(4)
PDAs
953(5)
Battery Life on a PDA
955(1)
Applications on a PDA
955(1)
Connecting a PDA to a PC
955(1)
PDA Manufacturers and Operating Systems
956(2)
CHAPTER SUMMARY
958(1)
KEY TERMS
959(1)
REVIEWING THE BASICS
959(1)
THINKING CRITICALLY
960(1)
HANDS-ON PROJECTS
961(2)
CHAPTER 21 Supporting Printers 963(38)
How Printers Work
964(10)
Laser Printers
964(6)
Inkjet Printers
970(2)
Dot-Matrix Printers
972(1)
Thermal Printers and Solid Ink Printers
972(2)
Installing and Sharing a Printer
974(8)
Installing a Local Printer
974(1)
Sharing a Printer with Others in a Workgroup
975(7)
Troubleshooting Guidelines for Printers
982(13)
How Windows Handles Print Jobs
982(1)
Printer Maintenance
983(1)
General Printer Troubleshooting
984(8)
Problems Printing from Windows
992(2)
Troubleshooting Networked Printers
994(1)
CHAPTER SUMMARY
995(1)
KEY TERMS
996(1)
REVIEWING THE BASICS
996(1)
THINKING CRITICALLY
997(1)
HANDS-ON-PROJECTS
998(3)
CHAPTER 22 All About SCSI 1001(30)
SCSI Basics
1002(14)
The SCSI Subsystem
1002(2)
Host Adapters
1004(2)
SCSI Device Drivers
1006(1)
Variations in SCSI
1007(9)
Comparing IDE and SCSI
1016(1)
Installing SCSI Devices
1017(3)
Installing a Host Adapter Card
1018(2)
Setting Device IDs During Installation
1020(3)
Installing a SCSI Hard Drive
1021(2)
Troubleshooting SCSI Devices
1023(2)
CHAPTER SUMMARY
1025(1)
KEY TERMS
1026(1)
REVIEWING THE BASICS
1026(1)
THINKING CRITICALLY
1027(1)
HANDS-ON PROJECTS
1028(3)
CHAPTER 23 Purchasing a PC or Building Your Own 1031(40)
Selecting a Personal Computer to Meet Your Needs
1032(6)
Upgrading a PC
1032(1)
Buying a New PC
1033(5)
Preparing to Build Your Own PC
1038(3)
Getting Ready for Assembly: Selecting Parts
1039(1)
Getting Ready for Assembly: Final Preparations
1040(1)
Building a Personal Computer, Step by Step
1041(25)
Overview of the Assembly Process
1041(1)
Step 1: Verify That You Have All the Parts
1042(1)
Step 2: Prepare the Computer Case
1043(2)
Step 3: Install Drives
1045(4)
Step 4: Set Jumpers or Switches on the Motherboard
1049(2)
Step 5: Install the CPU and CPU Fan
1051(1)
Step 6: Install RAM on the Motherboard
1052(2)
Step 7: Install the Motherboard and Attach Cabling
1054(7)
Step 8: Install the Video Card
1061(1)
Step 9: Install the Modem Card
1062(1)
Step 10: Plug In the Computer and Attach External Devices
1063(1)
Step 11: Boot the Computer, Check Settings, and Verify Operation
1064(1)
Step 12: Install Peripheral Devices and Applications
1065(1)
CHAPTER SUMMARY
1066(1)
KEY TERMS
1067(1)
REVIEWING THE BASICS
1067(1)
THINKING CRITICALLY
1068(2)
HANDS-ON PROJECTS
1070(1)
CHAPTER 24 Troubleshooting and Maintenance Fundamentals 1071(26)
Troubleshooting Perspectives and Tools
1072(4)
Troubleshooting Tools
1072(4)
Your Approach to Troubleshooting
1076(6)
Fundamental Rules
1077(2)
Gathering Information
1079(3)
Preventive Maintenance
1082(9)
When a PC Is Your Permanent Responsibility
1083(3)
A Preventive Maintenance Plan
1086(3)
Moving Equipment
1089(1)
Disposing of Used Equipment
1089(2)
Fire Extinguishers
1091(1)
CHAPTER SUMMARY
1091(1)
KEY TERMS
1092(1)
REVIEWING THE BASICS
1092(1)
THINKING CRITICALLY
1093(1)
HANDS-ON PROJECTS
1093(4)
APPENDIX A Error Messages and Their Meanings 1097(4)
APPENDIX B ASCII Character Set and Ansi.sys 1101(6)
APPENDIX C The Hexadecimal Number System and Memory Addressing 1107(10)
Learning to "Think Hex"
1108(1)
Place Value
1108(4)
How Exponents Are Used to Express Place Value
1112(1)
Binary Number System
1112(2)
Memory Addressing
1114(1)
Displaying Memory with DOS DEBUG
1115(2)
APPENDIX D FAT Details 1117(6)
OS Boot Record
1117(1)
Root Directory Table
1118(2)
How the OS Uses the FAT and Directory Table
1120(3)
APPENDIX E Electricity and Multimeters 1123(18)
Electricity: A Basic Introduction
1123(6)
Voltage
1125(1)
Amps
1126(1)
Relationship Between Voltage and Current
1127(1)
Ohms
1127(1)
Relationships of Resistance to Current and Voltage
1128(1)
Wattage
1128(1)
Measure the Voltage of a Power Supply
1129(12)
Using a Multimeter
1129(2)
How to Measure the Voltage of a Power Supply
1131(6)
Practicing Measuring the Output of Your Power Supply
1137(4)
APPENDIX F The Professional PC Technician 1141(12)
What Customers Want: Beyond Technical Know-How
1141(1)
Support Calls: Providing Good Service
1142(6)
Planning for Good Service
1143(1)
Making an On-Site Service Call
1144(1)
Phone Support
1145(3)
When You Can't Solve the Problem
1148(1)
Recordkeeping and Information Tools
1148(1)
Professional Organizations and Certifications
1149(2)
Why Certification?
1150(1)
Protecting Software Copyrights
1151(2)
What Does the Law Say?
1152(1)
What Are Your Responsibilities Under the Law?
1152(1)
APPENDIX G Introducing Linux 1153(14)
Root Account and User Accounts
1155(1)
Directory and File Layout
1155(2)
Linux Commands
1157(5)
Using the vi Editor
1162(2)
Window Managers
1164(3)
APPENDIX H Supporting Notebooks 1167(46)
APPENDIX I Windows XP SP2 1213(10)
Glossary 1223(32)
Index 1255


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