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A+ Guide to Managing and Maintaining Your PC : Enhanced Edition,9780619000646
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A+ Guide to Managing and Maintaining Your PC : Enhanced Edition

by
Edition:
2nd
ISBN13:

9780619000646

ISBN10:
0619000643
Format:
Paperback
Pub. Date:
5/1/1999
Publisher(s):
COURSE

Questions About This Book?

What version or edition is this?
This is the 2nd edition with a publication date of 5/1/1999.
What is included with this book?
  • The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any CDs, lab manuals, study guides, etc.

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Summary

Finally, education's answer to the PC Repair and Maintenance course: A Guide to Managing and Maintaining Your PC--Comprehensive Enhanced is the most thorough, step-by-step text available for learning the processes and procedures of supporting personal computers. Whether the goal is to support your own PC, obtain A+ Certification, or train to become a PC repair technician, this book gets you there. Jean Andrews brings clear, conversational writing to technical topics to make tough material easier--no electronics experience is assumed or necessary. A Guide to Managing and Maintaining Your PC Enhanced redefines what a reference manual should be. And the dozens of hands-on projects that close each chapter will have you working on actual computers in no time.

Table of Contents

Introductionp. XX
How Computers Work - An Overviewp. 1
Hardwarep. 2
Softwarep. 12
How Software and Hardware Work Togetherp. 45
How Software Manages Hardware Resourcesp. 46
The Booting Processp. 64
Protecting Data, Software, and Hardwarep. 71
The Systemboardp. 83
Types of Systemboardsp. 84
The CPU and the Chip Setp. 87
ROM BIOSp. 99
RAM (Random Access Memory)p. 105
Wait Statesp. 108
Buses and Expansion Slotsp. 108
On-Board Portsp. 119
Hardware Configurationp. 119
Interrupt Request Number (IRQ)p. 121
DMA Controllerp. 124
Power Supply Connectionsp. 124
Floppy Drives and Other Essential Devicesp. 141
Floppy Drivesp. 142
Keyboardsp. 172
Computer Videop. 175
Pointing Devicesp. 179
Introduction to Hard Drivesp. 191
How a Hard Drive Is Physically Organized to Hold Datap. 192
How a Hard Drive Is Logically Organized to Hold Datap. 193
Using DOS to Manage a Hard Drivep. 208
Formatting and Optimizing the Hard Drivep. 220
Hard Drive Technologyp. 233
Removable Drivesp. 244
Hard Drive Installation and Supportp. 261
Installing a Hard Drivep. 262
Utility Softwarep. 277
Data Recoveryp. 291
Hard Drive Troubleshooting and Data Recoveryp. 313
Hard Drive Troubleshooting Guidelinesp. 324
Troubleshooting Fundamentalsp. 333
Troubleshooting Perspectivesp. 334
Protect Yourself, the Hardware, and the Softwarep. 334
Tools to Help Support Personal Computersp. 337
Handling Virusesp. 342
How to Isolate Computer Problems and Devise a Course of Actionp. 343
Troubleshooting Guidelines: Peripheral Devicesp. 351
When a PC Is Your Permanent Responsibilityp. 364
Customizing a Personal Computer System with Peripheral Equipmentp. 381
The Right Tools for the Jobp. 382
Basic Principlesp. 386
Using Ports and Expansion Slots for Add-on Devicesp. 393
CD-ROM Drivesp. 411
Understanding and Managing Memoryp. 429
Physical Memoryp. 430
How Memory Is Used by DOS and Windows 95p. 437
Managing Memory with DOS or Windows 3.xp. 445
Managing Memory with Windows 3.xp. 456
Managing Memory with Windows 95p. 460
The Ultimate Solution: Windows NTp. 464
Memory Troubleshooting Guidelinesp. 465
Upgrading Memoryp. 468
Electricity and Power Suppliesp. 485
Introduction to Basic Electricityp. 486
Measuring the Voltage of a Power Supplyp. 490
Exchanging the Power Supplyp. 498
Energy Star Computers (the Green Star)p. 501
Surge Protection and Battery Backupp. 505
Supporting Windows 3.x and Windows 95p. 519
Supporting Windows 3.1 and Windows 3.11p. 520
Supporting Windows 95p. 545
Microsoft Support on the Internetp. 577
Understanding and Supporting Windows NT Workstationp. 587
Windows NT vs. Windows 95p. 588
The Windows NT Environment and Architecturep. 598
Installing and Customizing Windows NTp. 616
Supporting Windows NT and Applicationsp. 624
The Windows NT Registryp. 637
Windows NT Diagnostic Toolsp. 646
Mutimedia Technologyp. 657
Multimedia on a PCp. 658
Multimedia PC Requirementsp. 661
Video Cards and Monitorsp. 668
Devices Supporting Multimediap. 674
Supporting Printersp. 690
Purchasing a PC or Building Your Ownp. 703
Selecting a Personal Computer to Meet Your Needsp. 704
Preparing to Build Your Own PCp. 708
Building a Personal Computer, Step by Stepp. 710
Communicating over Phone Linesp. 759
Communications Layersp. 760
All About Modemsp. 763
Communications Softwarep. 786
Troubleshooting Guidelinesp. 796
Faster Than Phone Linesp. 799
Networking Fundamentals and the Internetp. 809
An Overview of Networkingp. 810
Networking with Windows 95 and Windows NT Workstationp. 831
PCs and the Internetp. 847
Some Examples of Network Servicesp. 870
Network Troubleshooting Guidelinesp. 882
Viruses, Disaster Recovery, and a Maintenance Plan That Worksp. 897
Preventive Maintenancep. 898
Viruses and Other Computer Infestationsp. 901
All About Backups and Fault Tolerancep. 911
The Professional PC Technicianp. 941
What Customers Wantp. 942
Providing Good Service on Support Callsp. 944
Recordkeeping and Information Toolsp. 954
Professional Organizations and Certificationsp. 959
Staying Abreast of New Technologyp. 961
Protecting Software Copyrightsp. 962
Error Messages and Their Meaningsp. A-1
Hard Drive Typesp. B-1
ASCII Collating Sequencep. C-1
The Hexidecimal Number System and Memory Addressingp. D-1
Troubleshooting Guidelinesp. E-1
Glossary
Index
Table of Contents provided by Syndetics. All Rights Reserved.


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