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A+ Guide to Managing and Maintaining Your PC, Comprehensive,9780619217587

A+ Guide to Managing and Maintaining Your PC, Comprehensive

by
Edition:
6th
ISBN13:

9780619217587

ISBN10:
0619217588
Format:
Hardcover
Pub. Date:
11/22/2006
Publisher(s):
Cengage Learning
List Price: $110.95

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Summary

Written by best-selling author and instructor Jean Andrews, this edition maps fully to CompTIA's new 2006 A+ Exam objectives. This full-color guide is designed to be the most complete, step-by-step book available for learning the fundamentals of supporting and troubleshooting computer hardware and software. Video clips are available on the accompanying CD so readers can watch the author bring concepts and technical topics to life via live demonstrations.

Table of Contents

CompTIA A+ Essentials 2006 Examination Objectives xi
CompTIA A+ 220-602 2006 Examination Objectives xxii
CompTIA A+ 220-603 2006 Examination Objectives xxx
CompTIA A+ 220-604 2006 Examination Objectives xxxvi
Introduction xli
Introducting Hardware
1(34)
Hardware Needs Software to Work
2(1)
PC Hardware Components
3(32)
Hardware Used for Input and Output
4(3)
Hardware Inside the Computer Case
7(1)
The Motherboard
8(2)
The Processor and the Chipset
10(1)
Storage Devices
11(7)
Motherboard Components Used for Communication Among Devices
18(5)
Interface (Expansion) Cards
23(1)
The Electrical System
24(2)
Instructions Stored on the Motherboard and Other Boards
26(9)
Introducing Operating Systems
35(52)
Operating Systems Past and Present
36(9)
DOS (Disk Operating System)
36(1)
Windows 9x/Me
37(2)
Windows NT
39(1)
Windows 2000
39(2)
Windows XP
41(1)
Windows Vista
42(1)
Windows Server 2003
42(1)
Unix
42(1)
Linux
42(1)
OS/2
43(1)
Mac OS
43(2)
What an Operating System Does
45(15)
Operating System Components
45(1)
An OS Provides a User Interface
46(2)
An OS Manages Files and Folders
48(3)
An OS Manages Applications
51(4)
An OS Manages Hardware
55(5)
OS Tools to Examine a System
60(27)
The Windows Desktop
60(6)
My Computer and Windows Explorer
66(5)
System Properties
71(1)
Control Panel
72(1)
Device Manager
73(3)
System Information
76(1)
Windows Help and the Microsoft Web Site
76(2)
Keystroke Shortcuts in the OS
78(9)
PC Repair Fundamentals
87(54)
PC Support Technician Tools
88(4)
Recovery CDs
89(1)
Loop-back Plugs
90(1)
Cleaning Pads and Solutions
90(2)
POST Diagnostic Cards
92(1)
Personal Computer Preventive Maintenance
92(9)
When a PC Is Your Permanent Responsibility
93(5)
Creating a Preventive Maintenance Plan
98(1)
Dealing with Dust
99(1)
Preparing a Computer for Shipping
100(1)
Disposing of Used Equipment
101(1)
How to Work Inside a Computer Case
101(17)
Static Electricity
102(4)
Steps to Take Apart a Computer
106(10)
Steps to Put a Computer Back Together
116(2)
Understanding the Boot Process
118(6)
Booting a Computer
118(1)
Choosing Between a Hard Boot and a Soft Boot
118(1)
The Startup BIOS Controls the Beginning of the Boot
119(4)
Changing the Boot Sequence
123(1)
How to Troubleshoot a PC Problem
124(6)
Steps to Solving a PC Problem
125(5)
Troubleshooting a Failed Boot
130(11)
My Computer Won't Boot
130(1)
Troubleshooting Major Subsystems Used for Booting
131(10)
Form Factors and Power Supplies
141(40)
Computer Case, Motherboard, and Power Supply Form Factors
142(11)
Types of Form Factors
143(7)
Types of Cases
150(3)
Measures and Properties of Electricity
153(5)
AC and DC
153(1)
Hot, Neutral, and Ground
154(2)
Some Common Electronic Components
156(2)
Protecting Your Computer System
158(5)
Static Electricity
159(1)
EMI (Electromagnetic Interference)
159(1)
Surge Protection and Battery Backup
159(1)
Surge Suppressors
160(3)
Energy Star Systems (The Green Star)
163(4)
Power-Management Methods and Features
164(2)
Energy Star Monitors
166(1)
Troubleshooting the Electrical System
167(14)
Problems with External Power
167(1)
Problems with Loose Internal Connections
168(1)
Problems That Come and Go
168(1)
Problems with an Inadequate Power Supply
169(1)
Problems with the Power Supply, Boards, or Drives
169(1)
Problems with the Power Supply Fan
169(1)
Power Problems with the Motherboard
170(1)
Problems with Overheating
170(3)
Replacing the Power Supply
173(8)
Processors and Chipsets
181(46)
Processors
182(20)
How a Processor Works
183(7)
The Intel Processors
190(4)
AMD Processors
194(2)
VIA and Cyrix Processors
196(4)
Processor Sockets and Slots
200(2)
The Chipset
202(3)
Heat Sinks and Cooling Fans
205(4)
Installing a Processor
209(18)
Voltage to the Processor
209(1)
CPU Voltage Regulator
210(1)
Installing a Pentium II in Slot 1
211(3)
Installing a Pentium 4 in Socket 478
214(2)
Installing a Pentium 4 in Socket 775
216(11)
Motherboards
227(46)
Selecting a Motherboard
228(5)
Configuring and Supporting a Motherboard
233(21)
Buses and Expansion Slots
233(7)
Hardware Configuration
240(11)
Flashing ROM BIOS
251(3)
Motherboard Drivers
254(1)
Replacing a Motherboard
254(8)
Preparing the Motherboard to Go into the Case
256(1)
Installing the Motherboard in the Case
257(5)
Completing the Installation
262(1)
Troubleshooting the Motherboard and Processor
262(11)
Problems with Installations
263(1)
Problems with the Motherboard and Processor
264(9)
Upgrading Memory
273(28)
RAM Technologies
274(9)
SIMM Technologies
277(1)
DIMM Technologies
277(2)
RIMM Technologies
279(1)
Error Checking and Parity
280(1)
CAS Latency and RAS Latency
281(1)
Tin or Gold Leads
282(1)
Memory Speeds
282(1)
How to Upgrade Memory
283(12)
How Much and What Kind of Memory to Buy
283(10)
Installing Memory
293(2)
Troubleshooting Memory
295(6)
Upgrade Problems
295(1)
Recurring Problems
296(5)
Hard Drives
301(60)
Learning from Floppy Drives
302(7)
How Floppy Drives Work
302(5)
How to Install a Floppy Drive
307(2)
How Hard Drives Work
309(5)
Tracks and Sectors on the Drive
311(1)
Low-Level Formatting
312(1)
Calculating Drive Capacity on Older Drives
313(1)
Drive Capacity for Today's Drives
314(1)
Hard Drive Interface Standards
314(14)
The ATA Interface Standards
314(10)
SCSI Technology
324(2)
Other Interface Standards
326(2)
Selecting and Installing a Hard Drive
328(18)
How to Select a Hard Drive
328(1)
Installations Using Legacy BIOS
329(1)
Steps to Install a Parallel ATA Hard Drive
330(13)
Serial ATA Hard Drive Installations
343(2)
Installing a Hard Drive in a Wide Bay
345(1)
Troubleshooting Hard Drives
346(15)
Problems with Hard Drive Installations
346(1)
How to Approach a Hard Drive Problem After the Installation
347(2)
Hard Drive Hardware Problems
349(6)
Troubleshooting Floppy Drives and Disks
355(6)
Installing and Supporting I/O Devices
361(72)
Basic Principles to Support I/O Devices
362(1)
Working with Keyboards
363(3)
How Keyboard Keys Work
364(1)
Keyboard Connectors
364(2)
Installing Keyboards
366(1)
Cleaning the Keyboard
366(1)
The Mouse and Other Pointing Devices
366(4)
Mouse Technologies
367(2)
Cleaning a Mouse
369(1)
Touch Screens
369(1)
Other Pointing Devices
370(1)
Specialty Input Devices
370(4)
Barcode Readers
370(1)
Fingerprint Readers and Other Biometric Devices
371(3)
Monitors, Projectors, and Video Cards
374(19)
Monitors
374(8)
Using a Projector
382(1)
Video Cards
383(10)
Using Ports and Expansion Slots for Add-On Devices
393(25)
Using Serial Ports
394(4)
Infrared Transceivers
398(1)
Using Parallel Ports
399(2)
Using USB Ports
401(6)
Using IEEE 1394 Ports
407(3)
Installing and Supporting Expansion Cards
410(8)
Troubleshooting I/O Devices
418(15)
Troubleshooting Keyboards
419(1)
Troubleshooting a Touch Screen
420(1)
Troubleshooting a Mouse or Touchpad
420(1)
Troubleshooting Monitors and Video Cards
421(12)
Multimedia Devices and Mass Storage
433(62)
Multimedia on a PC
434(24)
CPU Technologies for Multimedia
434(1)
Sound Cards and Onboard Sound
434(11)
Digital Cameras and Flash Memory Devices
445(3)
Web Cameras and Microphones
448(2)
MP3 Players
450(3)
MIDI Devices
453(1)
TV Tuner and Video Capture Cards
454(4)
Optical Storage Technology
458(13)
Using CDs
458(8)
Using DVDs
466(3)
Caring for Optical Drives and Discs
469(2)
Hardware Used for Backups and Fault Tolerance
471(13)
Tape Drives
472(5)
Removable Drives
477(3)
Fault Tolerance, Dynamic Volumes, and RAID
480(4)
Troubleshooting Multimedia Devices
484(11)
Problems with CD, CD-RW, DVD, or DVD-RW Installation
484(1)
Problems When Burning a CD
484(1)
Troubleshooting Sound Problems
485(2)
Troubleshooting Tape Drives
487(8)
Installing Windows 2000/XP
495(52)
Features and Architecture of Windows 2000/XP
496(19)
Versions and Features of Windows XP and 2000
496(4)
Windows 2000/XP Architecture and Operating Modes
500(2)
Networking Features
502(3)
How Windows 2000/XP Manages Hard Drives
505(9)
When to Use Windows 2000 and Windows XP
514(1)
Plan the Windows 2000/XP Installation
515(11)
Minimum Requirements and Hardware
516(1)
Compatibility
516(3)
Upgrade, Clean Install, or Dual Boot?
519(2)
Hard Drive Partitions and File Systems
521(1)
Will the PC Join a Workgroup or a Domain?
522(1)
How Will the Installation Process Work?
522(1)
Final Checklist
523(3)
Steps to Install Windows XP
526(5)
Windows XP Clean Install When an OS is Not Already Installed
527(2)
Windows XP Clean Install When an OS is Already Installed
529(1)
Upgrade to Windows XP
529(1)
Dual Boot Using Windows XP
530(1)
After the Windows XP Installation
531(6)
Product Activation
533(1)
Update Windows
534(3)
Steps to Install Windows 2000
537(10)
Clean Installation
537(2)
Clean Install When the Hard Drive Has an Operating System Installed
539(1)
Upgrade Installation
540(7)
Maintaining Windows 2000/XP
547(78)
Supporting Hardware and Applications
548(32)
Installing Hardware Under Windows 2000/XP
548(6)
Preparing a Hard Drive for First Use
554(5)
Solving Hardware Problems Using Windows 2000/XP
559(5)
Installing and Supporting Applications
564(6)
Tools Useful to Manage Hardware and Applications
570(10)
Protecting and Maintaining Windows System Files
580(12)
Windows File Protection
581(2)
Windows XP System Restore
583(3)
Back up and Restore the System State
586(2)
Windows XP Automated System Recovery
588(4)
The Windows 2000/XP Registry
592(8)
How the Registry Is Organized
593(3)
Backing Up and Recovering the Registry
596(2)
Editing the Registry
598(2)
Optimizing the Windows 2000/XP Environment
600(25)
Tools to Manage Software
601(9)
Uninstall Unwanted Software
610(5)
Managing Windows 2000/XP Memory
615(10)
Supporting Windows 2000/XP Users and Their Data
625(60)
Managing User Accounts
626(13)
Understanding and Setting Up User Accounts
626(11)
Transferring User Files and Preferences to a New PC
637(2)
Tools for Supporting Users and Their Data
639(20)
The Command Prompt Window
639(8)
Task Scheduler
647(2)
Group Policy
649(3)
Controlling the Start Menu
652(1)
Windows XP Remote Assistance
653(6)
Supporting Hard Drives
659(26)
Hard Drive Routine Maintenance Tasks
659(4)
Conserving Hard Drive Space
663(4)
Making Backups
667(6)
Solving Hard Drive Problems
673(12)
Troubleshooting Windows 2000/XP Startup
685(56)
Understanding the Windows 2000/XP Boot Process
686(6)
What Happens when Windows 2000/XP Starts Up
686(1)
Files Needed to Start Windows 2000/XP
687(2)
Important Folders Used in the Startup Process
689(1)
The Boot.ini File
689(1)
Customizing the Way Windows 2000/XP Starts Up
690(2)
Troubleshooting Tools to Solve Startup Problems
692(23)
Advanced Options Menu
698(5)
Recovery Console
703(12)
Strategies for Troubleshooting Windows 2000/XP Startup
715(26)
Guidelines for Troubleshooting Boot Problems
715(2)
Respond to Any Startup Errors
717(5)
Cleaning Up Startup
722(6)
Restore System Files
728(2)
Recover or Repair the Windows 2000/XP Installation
730(11)
Windows 9x/Me Commands and Startup Disk
741(38)
Understanding DOS and Windows 9x/Me Startup
742(3)
OS Boot Record Program Locates and Executes Io.sys
742(1)
Msdos.sys Is Checked
743(1)
Config.sys Is Checked
743(1)
Command.com is Executed
744(1)
Autoexec.bat is Executed
744(1)
Commands to Manage Memory
745(7)
How DOS and Windows 9x/Me Divide Memory
745(3)
Windows 9x/Me and DOS Utilities That Manage Memory
748(4)
Using the Command Prompt
752(14)
Accessing a Command Prompt
752(1)
File and Directory Naming Conventions
753(1)
Using Wildcard Characters in Command Lines
754(1)
Launching a Program Using the Command Prompt
754(2)
Commands to Manage Files and Directories
756(6)
Commands to Manage Hard Drives and Disks
762(2)
Commands to Manage the Operating System
764(2)
Using Batch Files
766(1)
Using the Windows 9x/Me Startup Disk
766(13)
Creating a Windows 9x/Me Startup Disk
766(2)
Using a Startup Disk to Partition and Format a New Drive
768(2)
Using a Startup Disk to Troubleshoot a Failed Boot
770(9)
Supporting Windows 9x/Me
779(62)
Windows 9x/Me Architecture
780(5)
A Bridging of Two Worlds
780(2)
Virtual Machines
782(2)
Virtual Memory
784(1)
Installing Windows 9x/Me, Hardware, and Software
785(19)
Installing Windows 9x/Me
785(11)
Installing and Managing Hardware with Windows 9x/Me
796(6)
Installing and Managing Software in Windows 9x/Me
802(2)
Booting Windows 9x/Me
804(6)
Files Used to Customize the Startup Process
804(2)
The Windows 9x/Me Startup Process
806(4)
Troubleshooting Tools for Windows 9x/Me
810(9)
System Monitor
812(1)
System Configuration Utility (Msconfig)
813(1)
Dr. Watson
814(1)
The Windows 9x/Me Registry and Registry Checker
815(4)
Troubleshooting Windows 9x/Me
819(22)
Troubleshooting Windows 9x/Me Installations
819(1)
Troubleshooting Windows 9x/Me Startup
820(9)
Troubleshooting Problems After Windows 9x/Me Startup
829(12)
PCs on a Network
841(80)
Physical Network Architectures
842(22)
Sizes of Networks
842(1)
Networking Technologies
842(3)
Additional Terms Used in Networking
845(1)
Introducing Ethernet
846(9)
Wireless Networks
855(4)
Telephone Networks
859(3)
Token Ring and FDDI
862(2)
Windows on a Network
864(13)
Four Suites of Protocols
864(2)
Addressing on a Network
866(10)
How Computers Find Each Other on a LAN
876(1)
Installing a NIC and Connecting to a Network
877(20)
Installing a NIC Using Windows 2000/XP
878(6)
Installing a NIC Using Windows 9x/Me
884(3)
Installing a Wireless Adapter in a Notebook
887(10)
Using Resources on the Network
897(8)
Sharing Files, Folders, and Applications
897(5)
Network Drive Maps
902(2)
What If You Don't Want to Share?
904(1)
How to Set Up Your Own Wireless Network
905(6)
Security on a Wireless LAN
905(2)
Choosing a Wireless Access Point
907(1)
Configure and Test Your Wireless Network
907(4)
Troubleshooting a Network Connection
911(10)
PCs on the Internet
921(76)
The TCP/IP Suite of Protocols
922(9)
Using IP and Port Addresses to Identify Services
922(3)
TCP/IP Protocol Layers
925(3)
TCP/IP Utilities
928(3)
Connecting to the Internet
931(22)
Cable Modem and DSL Connections
932(8)
Dial-up Connections
940(9)
Sharing a Personal Internet Connection
949(2)
Implementing a Software Firewall
951(2)
Using a Router on Your Network
953(11)
Advantages of Using a Router
954(2)
Installing and Configuring a Router
956(6)
Virtual Private Network
962(2)
Supporting Internet Clients
964(33)
Supporting Web Browsers
965(11)
Supporting E-mail
976(2)
Supporting FTP
978(3)
Supporting VoIP
981(3)
Supporting Remote Desktop
984(13)
Securing Your PC and LAN
997(64)
Securing Your Desktop or Notebook Computer
998(35)
Access Control
999(8)
Limit Use of the Administrator Account
1007(1)
Use a Personal Firewall
1008(1)
Use AV Software
1009(1)
Keep Windows Updates Current
1010(2)
Set Internet Explorer for Optimum Security
1012(1)
Use Alternate Client Software
1012(1)
Consider Using Microsoft Shared Computer Toolkit for Windows XP
1013(1)
Hide and Encrypt Files and Folders
1014(6)
Physically Protect Your Equipment
1020(1)
Beware of Social Engineering
1021(4)
Keep Good Backups of User Data
1025(1)
Back Up System Files
1026(1)
Make Use of Event Logging and Incident Reporting
1026(6)
Destroy the Trash
1032(1)
Perform a Monthly Security Maintenance Routine
1032(1)
Securing Your Wired or Wireless Network
1033(4)
Use a Router to Secure a SOHO Network
1033(2)
Authentication Technologies for Larger Networks
1035(2)
Dealing with Malicious Software
1037(24)
You've Got Malware
1038(1)
Here's the Nasty List
1039(4)
Step-by-Step Attack Plan
1043(18)
Notebooks, Tablet PCs, and PDAs
1061(70)
Supporting Notebooks
1062(31)
Tips for Buying a Notebook
1062(1)
Special Considerations When Servicing Notebooks
1063(8)
Caring for Notebooks
1071(10)
Connecting Peripheral Devices to Notebooks
1081(12)
Replacing and Upgrading Internal Parts
1093(19)
Three Approaches to Dealing with a Broken Internal Device
1093(3)
Upgrading Memory
1096(4)
Replacing a Hard Drive
1100(3)
Replacing the LCD Panel
1103(7)
Replacing a Mini PCI Card
1110(1)
Other Field Replaceable Units for Notebooks
1111(1)
Troubleshooting Notebooks
1112(7)
Problems with the Power System
1112(2)
Problems with Video
1114(2)
A Notebook Gets Wet
1116(1)
The Notebook Is Dropped
1116(1)
Protecting and Retrieving Data
1116(1)
More Errors and What to Do About Them
1117(2)
Online Resources for Troubleshooting Notebooks
1119(1)
Surveying Tablet PCs
1119(3)
Surveying PDAs
1122(9)
Battery Life on a PDA
1123(1)
Applications on a PDA
1124(1)
Connecting a PDA to a PC
1124(1)
PDA Manufacturers and Operating Systems
1125(6)
Supporting Printers and Scanners
1131(58)
How Printers and Scanners Work
1132(12)
Laser Printers
1132(5)
Inkjet Printers
1137(2)
Dot Matrix Printers
1139(1)
Thermal Printers and Solid Ink Printers
1139(2)
Introducing Scanners
1141(3)
Installing and Sharing a Printer
1144(11)
Installing a Local Printer
1144(4)
Sharing a Printer with Others in a Workgroup
1148(7)
Maintaining Printers and Scanners
1155(16)
Printer Languages
1155(1)
Using Windows to Manage Printers
1156(4)
Routine Printer Maintenance
1160(7)
Supporting Scanners
1167(4)
Troubleshooting Printers and Scanners
1171(18)
Printer Does Not Print
1172(5)
Problems with Laser Printers
1177(2)
Problems with Inkjet Printers
1179(2)
Problems with Dot Matrix Printers
1181(1)
Troubleshooting Scanners
1181(8)
The Professional PC Technician
1189(18)
Job Roles and Responsibilities
1190(3)
Certifications and Professional Organizations
1190(2)
Recordkeeping and Information Tools
1192(1)
What Customers Want: Beyond Technical Know-How
1192(1)
Support Calls: Providing Good Service
1193(7)
Planning for Good Service
1194(1)
Making an On-Site Service Call
1195(2)
Phone Support
1197(3)
When You Can't Solve the Problem
1200(1)
Protecting Software Copyrights
1200(7)
Federal Copyright Act of 1976
1200(1)
Industry Associations
1201(1)
What Are Your Responsibilities Under the Law?
1201(6)
APPENDIX A How an OS Uses System Resources
1207(8)
Interrupt Request Number (IRQ)
1208(4)
Memory Addresses
1212(1)
I/0 Addresses
1213(1)
DMA Channels
1214(1)
APPENDIX B Electricity and Multimeters
1215(14)
Electricity: A Basic Introduction
1216(4)
Voltage
1217(1)
Amps
1218(1)
Ohms
1219(1)
Wattage
1219(1)
Measuring the Voltage of a Power Supply
1220(9)
Using a Multimeter
1220(2)
How to Measure the Voltage of a Power Supply
1222(5)
Practicing Measuring the Output of Your Power Supply
1227(2)
APPENDIX C Supporting SCSI and Legacy Devices
1229(12)
All About SCSI
1230(6)
Signaling Methods Used on SCSI Cables
1230(2)
Connectors Used with SCSI Cables
1232(2)
Termination
1234(1)
SCSI-1, SCSI-2, and SCSI-3
1235(1)
Using ISA Expansion Slots
1236(3)
Using Legacy Drivers
1239(2)
APPENDIX D Disassembling a Notebook
1241(10)
Disassembling an Older ThinkPad
1242(3)
Disassembling a Newer Dell Notebook
1245(6)
APPENDIX E Introducing Linux
1251(12)
Root Account and User Accounts
1253(1)
Directory and File Layout
1253(2)
Linux Commands
1255(5)
Editing Commands
1257(1)
Viewing the Shells File
1258(1)
Redirecting Output
1259(1)
Creating a Directory
1259(1)
Using the vi Editor
1260(2)
Window Managers
1262(1)
APPENDIX F Introducing the Mac OS
1263(14)
Starting Up a Mac
1264(2)
Using the Mac
1266(4)
The Mac Desktop
1266(1)
Using the Finder
1267(2)
Using the Apple Menu
1269(1)
Launching an Application
1270(1)
Supporting Hardware
1270(7)
Adjusting Display Settings
1271(1)
Supporting the Hard Drive
1272(1)
Drive Maintenance Tools
1273(4)
APPENDIX G Supporting Windows NT Workstation
1277(6)
Installing Windows NT as the Only OS
1278(1)
Troubleshooting the Windows NT Boot Process
1278(5)
Last Known Good Configuration
1279(1)
Windows NT Boot Disks
1279(1)
The Windows NT Emergency Repair Disk
1280(1)
Using the Boot Disks and the ERD to Recover from a Failed Boot
1281(2)
APPENDIX H CompTIA A+ Acronyms
1283(8)
Glossary 1291(30)
Index 1321


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