Note: Supplemental materials are not guaranteed with Rental or Used book purchases.
What is included with this book?
Dana Chisnell is an independent user researcher and usability consultant. She has done usability, user interface design, and technical communications consulting and development since 1982.
For more information, please access the author's website at
|Preface to the Second Edition|
|Usability Testing: An Overview|
|What Makes Something Usable?|
|What Is Usability Testing?|
|When Should You Test?|
|Skills for Test Moderators|
|The Process for Conducting a Test|
|Develop the Test Plan|
|Set Up a Testing Environment|
|Find and Select Participants|
|Prepare Test Materials|
|Conduct the Test Sessions|
|Debrief the Participant and Observers|
|Analyze Data and Observations|
|Report Findings and Recommendations|
|Variations on the Basic Method|
|Expanding from Usability Testing to Designing the User Experience|
|Table of Contents provided by Publisher. All Rights Reserved.|