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The Health Care Worker's Primer on Professionalism,9780835954839

The Health Care Worker's Primer on Professionalism

by
Edition:
2nd
ISBN13:

9780835954839

ISBN10:
0835954838
Format:
Paperback
Pub. Date:
1/1/2000
Publisher(s):
Prentice Hall
List Price: $36.99
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Summary

A core text or self-study guide for a course in Professionalism for students preparing for careers in health care (whether as allied health professionals, nurses, or clerical or support staff), as well as for new and current health care workers who could benefit from additional professionalism training. Unique in approach, this handbook/workbook is the first text to cover all of the pertinent information that any worker, in any position, in any type of health care organization needs to know to present a professional image and to be successful in his/her job. It focuses on the soft skills (rather than on the hands-on technical skills) that are needed to perform in a professional, ethical, legal, and competent manner, regardless of one's job function/positione.g., communicating appropriately, working well on teams, respecting and valuing differences, and interacting effectively with co-workers, patients, visitors, and guests.

Table of Contents

PREFACE ix(8)
Who This Book Is for and Why It's Important ix(1)
What This Book Covers x(1)
Applications for This Book xi(1)
How to Use This Book xii(1)
The Complete Set: Professionalism for Health Care Workers xii(2)
Supplemental Learning Resources xiv(1)
In Summary xv(2)
INTRODUCTION xvii
Recognition as a Health Care Professional xvii(2)
Why Health Care Needs Professionals xix(1)
The Importance of Every Job and Every Worker xx
CHAPTER ONE: MAKING A COMMITMENT TO YOUR JOB
1(28)
The Jobs That Require Professionalism
3(1)
The Big Picture and Where You Fit In
4(2)
A Strong Work Ethic
6(2)
Attendance and Punctuality
7(1)
Reliability and Accountability
8(1)
Quality of Work
8(2)
Compliance
10(2)
Representing Your Employer
12(17)
CHAPTER TWO: PERSONAL TRAITS OF THE HEALTH CARE PROFESSIONAL
29(20)
Character and Who You Are as a Person
31(1)
Reputation
32(1)
Judgment and Decision Making
33(1)
Respect and Trust
34(1)
Honesty
34(2)
Ethics and Morals
36(13)
CHAPTER THREE: WORKING WITH OTHERS
49(34)
Interpersonal Relationships with Coworkers
51(3)
Teamwork
54(1)
Personality Preferences
55(1)
Diversity
56(2)
Respect
58(1)
Manners
59(1)
Communication Skills and Conflict Resolution
60(4)
Customer Service
64(19)
CHAPTER FOUR: PERSONAL SKILLS AND THE HEALTH CARE PROFESSIONAL
83(30)
Personal Image
85(5)
Appearance and Grooming
86(1)
Personal Habits
87(1)
Language and Grammar
88(1)
Maintaining Professionalism after Hours
89(1)
Personal Management Skills
90(23)
Time Management
90(2)
Personal Financial Management
92(1)
Stress Management
93(4)
Problem Solving and Critical Thinking
97(2)
Managing Change
99(14)
CHAPTER FIVE: GROWTH AND ADVANCEMENT
113(32)
Career Planning
115(2)
Personal Assessments and Basic Skills
117(1)
Exploring Employment Opportunities
117(1)
Setting Goals
118(1)
College Courses and Computer Training
118(1)
Balancing Priorities and Career Advancement
119(1)
Tapping into Resources
120(1)
The Impression You Make on Others
120(1)
Expecting the Unexpected
121(1)
Resumes
121(1)
Application Forms
122(1)
Preemployment/Preadmission Testing and Record Reviews
123(1)
Preparing for an Interview
124(1)
Participating in an Interview
125(3)
In Summary
128(17)
ANSWERS TO REVIEW QUESTIONS 145(20)
SUPPLEMENTAL LEARNING RESOURCES 165(2)
INDEX 167


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