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Health Fitness Management : A Comprehensive Resource for Managing and Operating Programs and Facilities,9780880115599

Health Fitness Management : A Comprehensive Resource for Managing and Operating Programs and Facilities

by
ISBN13:

9780880115599

ISBN10:
0880115599
Format:
Hardcover
Pub. Date:
2/1/1998
Publisher(s):
Human Kinetics
List Price: $74.40

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  • Health Fitness Management : A Comprehensive Resource for Managing and Operating Programs and Facilities
    Health Fitness Management : A Comprehensive Resource for Managing and Operating Programs and Facilities




Summary

This comprehensive text brings conventional business management principles and operational guidelines to the unconventional business of health and fitness.At a time when poorly managed health fitness facilities are failing at record rates, >Health Fitness Management> offers owners and managers, as well as students preparing to enter the industry, indepth and insightful information on running a health fitness facility smoothly, efficiently, and successfully.Owners and managers can turn to the book for immediate solutions to problems at their health fitness facilities. They can use the book's evaluation checklist to see how their facilities and programs measure up to the theoretical benchmarks, and they can follow up on observed problem areas by referencing the appropriate section of the book. They can also use the book's ready-to-copy forms and worksheets, which include sample membership applications, maintenance request forms, child care waivers, and more.Students will benefit from the book's chapter outlines, highlighted key terms, illustrations, and graphs, as well as its practical approach to presenting management theory.Part Iprovides an overview of the industry and underlying principles of managing and operating health fitness facilities. Following an industry update, a contemporary approach to management is reviewed and alternative viewpoints toward organizational structure are discussed.Front-of-the-house management issues are dealt with inPart II.Topics covered include sales and marketing, member management, service desk management, program management, profit centers, personnel management, and equipment issues. This section reinforces the importance of member relations and illustrates methods of ensuring quality control in this vital area of running a successful operation.Part IIIaddresses back-of-the-house management issues, which are less visible to the member but are critically important to a successful program. Topics covered include health and safety standards; maintenance; finance; compensation; and legal, insurance, and computer issues.Part IVcovers the process of evaluating facilities, personnel, programs, marketing, and finances. This section shows how ongoing evaluation of programs can be used to forecast change for optimal development and can be an important part of strategic planning.

Table of Contents

Preface xi(3)
Acknowledgments xiv
PART I INTRODUCTION TO HEALTH FITNESS MANAGEMENT 1(96)
Chapter 1 The Health Fitness Industry
3(20)
The Health Fitness Movement
4(2)
Contrasting the Health Fitness Settings
6(12)
Program Modifiers
18(3)
In Closing
21(1)
Key Terms
22(1)
Recommended Readings
22(1)
Chapter 2 Understanding Your Customer or Member
23(24)
Customer Characteristics
25(1)
Sedentary Lifestyle
26(4)
Attitudes Toward Exercise
30(1)
Member Demographics
31(8)
Participation Patterns
39(1)
U.S. Sport and Fitness Participation
39(1)
Member Tracking
40(5)
In Closing
45(1)
Key Terms
45(1)
Recommended Readings
45(2)
Chapter 3 Organizational Development
47(20)
Concept Development
48(11)
Organizational Patterns
59(2)
Organizational Structure
61(3)
Organizational Charts
64(2)
In Closing
66(1)
Key Terms
66(1)
Recommended Readings
66(1)
Chapter 4 Management and Managers
67(30)
Standing on the Shoulders of Giants
68(1)
Classical Management Theories
69(5)
Behavioral Management Theories
74(2)
Quantitative Management Theories
76(4)
Contemporary Management Theories
80(3)
Defining Management Responsibility Using Models
83(3)
Applying Management Models
86(1)
Understanding Traditional Manager Functions
86(2)
Implementing the Management Process
88(3)
Managerial Knowledge Base and Skills
91(1)
Measuring Management Success
92(1)
Levels of Managerial Responsibility
93(1)
Types of Managerial Jobs
94(1)
Learning to Be an Effective Manager
94(2)
In Closing
96(1)
Key Terms
96(1)
Recommended Readings
96(1)
PART II FRONT-OF-THE-HOUSE MANAGEMENT 97(198)
Chapter 5 Marketing and Sales
99(26)
Marketing, Advertising, and Sales Responsibilities
100(1)
Marketing and Sales Process
100(1)
Marketing
101(14)
Advertising
115(2)
Sales
117(4)
Public Relations
121(2)
In Closing
123(1)
Key Terms
123(1)
Recommended Readings
124(1)
Chapter 6 Member Management
125(18)
Importance of Member Management
126(5)
Establishing a Complete Database
131(6)
Database Access
137(1)
Reporting
138(3)
In Closing
141(1)
Key Terms
141(1)
Recommended Readings
141(2)
Chapter 7 Service Desk Management
143(22)
What Is the Service Desk's Function?
144(1)
Service Desk Strategies
144(6)
Training Basics
150(4)
Service Desk Responsibilities
154(7)
Administrative Concerns
161(1)
In Closing
162(1)
Key Terms
163(1)
Recommended Readings
163(2)
Chapter 8 Program Management
165(26)
Contrasting Programming in Health Fitness Settings
167(5)
Introduction to Quality Program Development
172(17)
In Closing
189(1)
Key Terms
189(1)
Recommended Readings
190(1)
Chapter 9 Specialized Programs
191(26)
Fitness Programming
193(11)
Aquatic Programming
204(2)
Racquet Sports Programming
206(2)
Age Group Programming
208(4)
Trends in Programming
212(3)
In Closing
215(1)
Key Terms
215(1)
Recommended Readings
215(2)
Chapter 10 Profit Center Programs
217(26)
Developing and Organizing Profit Centers
218(3)
Pro Shop Operations
221(5)
Food and Beverage Outlets
226(6)
Spa Services
232(6)
Child Care
238(3)
In Closing
241(1)
Key Terms
241(1)
Recommended Readings
242(1)
Chapter 11 Staff Selection and Development
243(32)
Preliminary Considerations
244(6)
Recruiting Candidates
250(3)
Interviewing Candidates
253(3)
Hiring a Candidate
256(1)
Orienting New Employees
257(1)
Training
258(3)
Staff Development
261(1)
Organizational Development
262(2)
Other Human Resources
264(8)
Sample Job Model and Evaluation
272(1)
Sample Job Descriptions
272(1)
In Closing
273(1)
Key Terms
273(1)
Recommended Readings
274(1)
Chapter 12 Health Fitness Equipment Considerations
275(20)
Selecting Health Fitness Equipment
276(9)
Purchasing Health Fitness Equipment
285(4)
Maintaining Health Fitness Equipment
289(2)
Other Specialized Equipment
291(2)
In Closing
293(1)
Key Terms
294(1)
Recommended Readings
294(1)
PART III BACK-OF-THE-HOUSE MANAGEMENT 295(176)
Chapter 13 Health and Safety Guidelines
297(30)
Creating Safe Environments
298(3)
Preexercise Screening
301(8)
Emergency Management
309(14)
Risk-Management Documentation
323(1)
Safety Supplies
324(1)
In Closing
325(1)
Key Terms
325(1)
Recommended Readings
325(2)
Chapter 14 Facility Maintenance Management
327(26)
Four Areas of Maintenance Management
329(1)
Determining Maintenance Needs
329(1)
Needs Assessment
330(3)
Facility Maintenance Planning
333(3)
Evaluating Staffing Options
336(3)
Implementing a Maintenance Program
339(6)
Evaluating Facility Maintenance
345(3)
Preventive Maintenance
348(4)
In Closing
352(1)
Key Terms
352(1)
Recommended Readings
352(1)
Chapter 15 Financial Management
353(32)
Accounting Process
355(4)
Financial Statements
359(6)
Budget Planning
365(2)
Budget Preparation
367(4)
Income Management
371(4)
Accounts Receivable
375(4)
Expense Management
379(3)
Tax Considerations
382(2)
In Closing
384(1)
Key Terms
384(1)
Recommended Readings
384(1)
Chapter 16 Payroll and Compensation
385(20)
Compensation and Management
386(2)
Basics of a Compensation Program
388(6)
Forms of Compensation
394(6)
Pay Practices in the Health Fitness Industry
400(4)
In Closing
404(1)
Key Terms
404(1)
Recommended Readings
404(1)
Chapter 17 Legal Issues
405(22)
Working With Lawyers and Law Firms
406(5)
Areas of Potential Legal Risks
411(14)
In Closing
425(1)
Key Terms
425(1)
Recommended Readings
425(2)
Chapter 18 Insurance Considerations
427(22)
Uncertainties of the Health Fitness Business
428(1)
Health Fitness Facility Risks
429(2)
Benefits of Insurance
431(1)
Choosing an Insurance Carrier
431(4)
Property and Casualty Insurance
435(8)
Employee Insurance
443(4)
In Closing
447(1)
Key Terms
448(1)
Recommended Readings
448(1)
Chapter 19 Computer Applications
449(22)
Computer Evolution
450(1)
Computers in the Health Fitness Setting
450(1)
Health Fitness Software Applications
451(7)
Computer Needs Assessment
458(5)
Purchase Considerations
463(5)
Internet
468(1)
In Closing
468(1)
Key Terms
469(1)
Recommended Readings
469(2)
PART IV EVALUATION AND STRATEGIC PLANNING 471(36)
Chapter 20 Evaluation
473(18)
Evaluation Defined
474(3)
Health Fitness Evaluation Model
477(13)
In Closing
490(1)
Key Terms
490(1)
Recommended Readings
490(1)
Chapter 21 Trends Affecting Strategic Planning
491(16)
Changes in the Health Fitness Member
492(5)
Maturing of the Health Fitness Industry
497(2)
National Awareness of Healthy Lifestyles
499(2)
Technology
501(1)
Health Care and Health Fitness
502(2)
In Closing
504(1)
Key Terms
505(1)
Recommended Readings
505(2)
Index 507(21)
About the Authors 528


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