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Healthcare Human Resource Management,9780324317046

Healthcare Human Resource Management

by Flynn, Walter J.; Mathis, Robert L.; Jackson, John H.
Edition:
2nd
ISBN13:

9780324317046

ISBN10:
0324317042
Format:
Hardcover
Pub. Date:
3/15/2006
Publisher(s):
Cengage Learning
Upgraded Edition: Click here!
  • Other versions by this Author
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    Healthcare Human Resource Management




Summary

Healthcare management is changing. Do you know which direction it's headed? HEALTHCARE HUMAN RESOURCE MANAGEMENT is written to be relevant to you, whether you're a student or currently working in healthcare. HEALTHCARE HUMAN RESOURCE MANAGEMENT is current, topical, and informative. No matter your status, this is the human resources and healthcare textbook you need to own to stay ahead of the curve.

Table of Contents

Preface xvii
About the Authors xxiii
Preface xvii
About the Authors xxiii
CHAPTER 1 The Nature and Challenges of Healthcare HR Management 2(18)
Healthcare HR Insights
3(1)
Nature of Healthcare Organizations
4(2)
Employment in Healthcare
Types of Healthcare Jobs
The Current State of Healthcare
6(3)
The Future of Healthcare
9(1)
HR Challenges in Healthcare
10(4)
Recruitment and Retention
Managing Change
Joint Commission on Accreditation of Healthcare Organizations
14(2)
The HR Function in Healthcare
16(2)
HR Management Activities 16 Case
18(1)
End Notes
19(1)
CHAPTER 2 Healthcare HR Competencies, Structures, and Quality Standards 20(14)
Healthcare HR Insights
21(1)
Competencies for Healthcare Management and HR
21(4)
Behavioral Competencies and Emotional Intelligence
HR Management Certifications
HR Departments and Healthcare Organizational Charts
25(1)
Measuring Healthcare HR Management
25(4)
HR Metrics
HR and Quality Patient Care
Joint Commission (JCAHO) and Healthcare Management
29(3)
JCAHO Process
JCAHO HR Standards and Serious Adverse Events
Case
32(1)
End Notes
33(1)
CHAPTER 3 Strategic HR Management 34(20)
Healthcare HR Insights
35(1)
Management of Human Assets in Organizations
36(2)
Human Capital and HR
Human Resources as a Core Competency
HR Management Roles
38(2)
The HR Strategic Planning Process
40(6)
Scanning the External Environment
Internal Assessment of Organizational Workforce Forecasting
Elements of Successful HR Planning
46(2)
HR Management Challenges
48(4)
Workforce Availability and Quality
Economic and Technological Change
Occupational Shifts
Diversity
Case
52(1)
End Notes
52(2)
CHAPTER 4 Legal Issues Affecting the Healthcare Workplace 54(28)
Healthcare HR Insights
55(1)
Equal Employment Opportunity
56(7)
Major Employment Laws
Civil Rights Act of 1964, Title VII
EEOC Compliance
Civil Rights Act of 1991
Reverse Discrimination
Affirmative Action
63(4)
Affirmative Action Requirements
Affirmative Action Plans (AAPs)
Gender Discrimination and Sexual Harassment
67(4)
Pregnancy Discrimination
Equal Pay and Pay Equity
The Glass Ceiling
Sexual Harassment
Age Discrimination
71(1)
Older Workers Benefit Protection Act (OWBPA)
Americans with Disabilities Act
72(1)
ADA Compliance
Other Bases of Discrimination
73(1)
Immigration Reform and Control Act (IRCA)
Religious Discrimination
Sexual Orientation
Veterans' Employment Rights
Military Employment Rights
Enforcement Agencies
74(1)
Equal Employment Opportunity Commission (EEOC)
Office of Federal Contract Compliance (OFCCP)
State and Local Enforcement Agencies
Uniform Guidelines on Employee Selection Procedures
75(1)
"No-Disparate-Impact" Approach
Job-Related Validation Approach
Elements of EEO Compliance
76(4)
EEO Policy Statement
EEO Records
EEOC Investigation Process
Employer Responses to EEO Complaints
Case
80(1)
End Notes
80(2)
CHAPTER 5 Job Design and Analysis 82(24)
Healthcare HR Insight
83(1)
Accomplishing Strategic Objectives Through Job Design
84(2)
Productivity and Job Design
Nature of Job Analysis in Healthcare Organizations
86(2)
Task-Based Job Analysis
Competency Based Job Analysis
Joint Commission Standards and Job Analysis
Uses of Job Analysis
88(3)
Job Families, Departments, and Organization Charts
Job Analysis and HR Activities
Work Schedules and Job Analysis
91(2)
Work Schedule Alternatives
Shift Work and the Compressed Workweek
Flexible Scheduling
Job Analysis and Legal Issues
93(2)
Americans with Disabilities Act (ADA)
Job Analysis and Wage/Hour Regulations
Human Reactions to Job Analysis
95(2)
Behavioral Aspects of Job Analysis
"Inflation" of Jobs and Job Titles
Employee and Managerial Anxieties
Job Analysis Methods
97(1)
Observation
Interviews
Questionnaires
Computerized Job Analysis
The Job Analysis Process
98(2)
Planning
Preparation and Communication
Conducting the Job Analysis
Developing and Maintaining Job Descriptions, Job Specifications, and Performance Standards
Job Description Components
100(4)
Identification General Summary
Essential Functions and Duties
Job Specifications
Performance Standards and Competencies
Disclaimer and Approvals
Case
104(1)
End Notes
105(1)
CHAPTER 6 Healthcare Recruitment and Selection 106(28)
Healthcare HR Insights
107(1)
Recruiting and Labor Markets
107(1)
Planning and Strategic Decisions Regarding Recruiting
108(4)
Internal Versus External Recruiting
Flexible Staffing
Float Pools
Employee Leasing
Internal Recruiting
112(1)
Job Posting and Bidding
Internal Recruiting Database
Promotion and Transfer
Current Employee Referrals
External Recruiting
113(2)
Employment "Branding"
Schools, Colleges, and Universities
Media Sources
Professional Associations
Employment Agencies
Executive Search Firms
Internet Recruiting
115(3)
E-Recruiting Methods
Effective Online Job Postings
Advantages of Internet Recruiting
Disadvantages of Internet Recruiting
Other Sources for Healthcare Recruitment
118(2)
Clinical Rotations
Preceptorships and Internships
Fellowships
Summer Employment, Shadowing, and Volunteer Pools
Recruiting Evaluation and Metrics
120(1)
Nature of Selection
121(4)
Criteria, Predictors, and Job Performance
Legal Concerns
Selection Responsibilities
Reception and Job Preview/Interest Screening
Application Forms
Selection Testing
125(1)
Selection Interviewing
126(2)
Types of Interviews
Panel Interview
Background Checking
128(3)
Legal Constraints
Medical Examinations and Inquiries
Making the Job Offer
131(1)
Relocation Assistance
Case
131(1)
End Notes
132(2)
CHAPTER 7 Organizational Relations and Employee Retention in Healthcare 134(22)
Healthcare HR Insights
135(1)
Individual/Organizational Relationships
136(3)
The Psychological Contract
Factors Affecting the Individual/Organizational Relationship
Job Satisfaction and Organizational Commitment
139(1)
Organizational Commitment
Retention of Human Resources
140(6)
The Joint Commission on Accreditation of Healthcare Organizations (JCAHO) and Retention
Retention Determinants
Organizational Components
Organizational Career Opportunities
Rewards and Retention
Retention and Selection
Work/Life Balance
146(3)
Employee Relationships with Supervisors and Co-workers
Retention Management Process
149(5)
Retention Measurement and Assessment
Retention Interventions
Evaluation and Follow-Up
Case
154(1)
End Notes
155(1)
CHAPTER 8 Training and Development in Healthcare Organizations 156(28)
Healthcare HR Insights
157(1)
Nature of Training in Healthcare Organizations
158(5)
Chief Learning Officers
Integration of Job Performance, Training, and Learning
Training as Performance Consulting
Integrating Training Responsibilities
Legal Issues and Training
Strategic Training
The Training Process
163(3)
Assessment of Training Needs
Training Design
Types of Training
166(8)
Orientation: Training for New Employees
Encourage Self-Development
On-going Training and Development
Delivery of Training
Internal Training
External Training
E-Learning: Training Online
Evaluation of Training
Joint Commission Standards and Orientation, Training, and Development
Developing Human Resources
174(2)
Developing Specific Capabilities
Development Needs Analyses
Succession Planning
Choosing a Development Approach
176(4)
Development Approaches: Job-Site Methods
Development Approaches: Off-Site Methods
Management Development
Mentoring
Special Issues in Healthcare Employee Development
180(2)
Academic and Credential Requirements
HR Development and Organizational Restructuring
Case
182(1)
End Notes
183(1)
CHAPTER 9 Performance Management in Healthcare Organizations 184(18)
Healthcare HR Insights
185(1)
Performance Management
185(2)
Job Criteria
Performance Standards
Performance Appraisal
187(1)
Joint Commission Standards and Performance Appraisal
Conflicting Roles of Performance Appraisal
188(3)
Administrative Uses
Development Uses
Informal Versus Systematic Appraisal
Who Conducts Appraisals
191(2)
Supervisory Rating of Subordinates
Employee Rating of Managers
Team/Peer Ratings Self-Rating
Outside Raters
Multisource/360-Degree Ratings
Methods of Appraising Performance
193(3)
Category Methods
Comparative Methods
Narrative Methods
Behavioral/Objectives Methods
Combination of Methods
Rater Errors
196(2)
Recency
Central Tendency, Leniency, and Strictness Errors
Rater Bias
Halo Effect
Contrast Errors
Appraisal Feedback
198(1)
Feedback Systems
Appraisal Interview
Reactions of Managers
Reactions of Employees
Effective Performance Management
199(1)
Developing a Performance Improvement Plan
Case
200(1)
End Notes
201(1)
CHAPTER 10 Employee Relations in the Healthcare Industry 202(22)
Healthcare HR Insights
203(1)
Nature of Employer Employee Relations
203(1)
Rights and Responsibilities
204(3)
Statutory Rights
Contractual Rights
Implied Contracts
Employment Practices Liability Insurance
Employee Relations and Rights of Employees
207(5)
Employment-At-Will
Wrongful Discharge and the Importance of Documentation
Just Cause
Constructive Discharge
Due Process
Resolving Employee Complaints
Balancing Employer Security and Employee Rights
212(5)
Employee Records
Employees' Right to Free Speech
Honesty in the Workplace
Off-the-Job Behavior
Employee Substance Abuse and Employer Drug Testing Policies
HR Policies, Procedures, and Rules
217(1)
Coordinating Policies and Procedures
Communicating HR Information
Employee Discipline
218(3)
Reasons for Not Using Discipline
Training Managers
Employee Relations Programs
221(1)
Employee Attitude Surveys
Employee Assistance Programs
Employer of Choice Programs
Standards of Behavior
Case
222(1)
End Notes
223(1)
CHAPTER 11 Labor Relations and Healthcare Organizations 224(20)
Healthcare HR Insights
225(1)
Unions in the Healthcare Industry
225(2)
Why Employees Unionize
Labor-Relations Philosophy
227(1)
Adversarial Relationships
Collaborative Relationships
Legal Framework for Union—Management Relations
228(2)
National Labor Relations Act
Taft—Hartley Act
Landrum—Griffin Act
NLRA and the Healthcare Industry
The Unionization Process in Healthcare
230(6)
Organizing Campaign
Healthcare and Bargaining Units
Representation Elections
Certification—Decertification
Collective Bargaining
Collective Bargaining and the Negotiating Process
236(5)
Contract Components
Negotiation Process
Planning for Strikes
Formalizing the Agreement
Contract Administration
241(1)
Labor—Management Committees
Grievance Procedures
Case
242(1)
End Notes
243(1)
CHAPTER 12 Healthcare Compensation Practices 244(30)
Healthcare HR Insights
245(1)
Healthcare Compensation Responsibilities
245(1)
Nature of Compensation
246(8)
Compensation Components
Healthcare Compensation Approaches
Compensation Philosophies
Decisions about Healthcare Compensation Levels
Compensation System Design Issues
Perceptions of Pay Fairness
Legal Requirements for Pay Systems
254(5)
Fair Labor Standards Act (FLSA)
Independent Contractor Regulations
Equal Pay and Pay Equity
State and Local Laws
Garnishment Laws
Development of a Base Pay System
259(7)
Job Evaluation
Legal Issues and Job Evaluation
Wage Surveys
Legal Issues and Pay Surveys
Different Pay Structures
Pay Ranges
Individual Pay
Rates Out of Range
Pay Compression
Issues Involving Pay Increases
266(2)
Pay Adjustment Matrix
Seniority
Cost-of-Living Adjustments (COLA)
Lump-Sum Increases
Executive Compensation
268(4)
Executive Salaries
Executive Bonus and Incentive Plans
Performance Incentives: Long-Term Versus Short-Term
Benefits for Executives
Executive Perquisites
Current Nature of Healthcare Executive Compensation
Determining "Reasonableness" of Executive Compensation
Case
272(1)
End Notes
272(2)
CHAPTER 13 The Management of Benefits and Variable Pay in Healthcare 274(28)
Healthcare HR Insights
275(1)
Strategic Perspectives on Benefits
276(2)
Goals for Benefits
Benefits Needs Analysis
Funding Benefits
Types of Benefits
278(1)
Government-Mandated Benefits
Voluntary Benefits
Part-Time Employee Benefits
Security Benefits
279(1)
Workers' Compensation
Unemployment Compensation
Severance Pay
Retirement Security Benefits
280(3)
Retirement Benefits and Age Discrimination
Social Security
Pension Plans
Pension Terms and Concepts
Individual Retirement Options
Healthcare Benefits
283(4)
Controlling Healthcare Benefits Costs
Healthcare Legislation
Financial, Insurance, and Other Benefits
287(6)
Financial Benefits
Insurance Benefits
Educational Benefits
Social and Recreational Benefits
Family-Oriented Benefits and the Family and Medical Leave Act
Family-Care Benefits
Benefits for Domestic Partners and Spousal Equivalents
Time Off Benefits
Benefits Administration
293(1)
Benefits Communication
Flexible Benefits
Benefits in the Future
Variable Pay: Incentives for Performance
294(5)
Types of Variable Pay
Effective Variable Pay Plans
Individual Incentives
Group/Team-Based Variable Pay
Organizational Incentives
Successes and Failures of Variable Pay Plans
Case
299(1)
End Notes
300(2)
CHAPTER 14 Safety, Health, and Security in Healthcare Organizations 302(29)
Healthcare HR Insights
303(1)
Nature of Safety, Health, and Security
304(1)
Safety, Health, and Security Responsibilities
The Joint Commission and Safety, Health, and Security
304(2)
Surveillance, Prevention, and Control of Infection (IC)
The JCAHO and Emergency Preparedness
Legal Requirements for Safety and Health
306(1)
Workers' Compensation
Americans with Disabilities Act and Safety
Occupational Safety and Health Act (OSHA)
307(7)
OSHA Enforcement Standards
Ergonomics and OSHA
Work Assignments and OSHA
Record-Keeping Requirements
OSHA Inspections
Safety Management
314(5)
The Organization and Safety
Safety and Engineering
Individual Considerations and Safety
Safety Policies and Discipline
HR and Safety Responsibilities
Safety Committees
Safety Training and Communications
Employee Safety Motivation and Incentives
Inspections
Accident Investigation and Evaluation
Health
319(6)
Healthcare Workplace Health Issues
Health Promotion
Security
325(3)
Workplace Violence
Security Management
Employee Screening and Selection
Security Personnel
Case
328(1)
End Notes
328(3)
Glossary 331(10)
Index 341


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