CART

(0) items

Home > Help Desk > Buying From Marketplace

Buying from the eCampus.com Marketplace

What is the Marketplace?

eCampus.com allows third-party individuals and volume sellers to list their inventory through our Marketplace. Customers are able to purchase directly from the Marketplace as well as eCampus.com. Payment is processed by eCampus.com so your banking information is never made available to our Marketplace sellers. Marketplace sellers have 1-5 business days after the order is placed to ship the order. Since you are ordering from a third-party seller, returns are at the sole discretion of the seller and orders cannot be cancelled by eCampus.com Customer Service. Marketplace items can only be shipped to addresses within the US. Products may vary from the eCampus.com description so please be aware of the Marketplace seller's comments prior to ordering. By buying and/or selling on the eCampus.com Marketplace, you are agreeing to our Marketplace User Agreement.

For more information on how your Marketplace purchases are protected, check out our Buyer Protection Policy.

Contacting the Seller

The Marketplace seller's email address is provided to you in all transactional emails associated with your eCampus.com Marketplace order. You may also contact our Customer Service department for the seller's email address.

An alternate way to communicate with the Seller is through your eCampus.com Account. To access this feature, log in to your eCampus.com account and select Order History. Select the order number in question. On the order details page, you will see a Contact Seller link where you may directly email the seller regarding any issues pertaining to the order.

Leaving Feedback

After completing a Marketplace purchase, you have the option to leave feedback for the Marketplace seller you purchased from. You have the option to rate your buying experience from 1 to 5 stars (with 5 stars being excellent and 1 star being poor) as well as leave comments that the seller can respond to. All ratings and comments are visible to future customers so please provide clear, constructive feedback that will be helpful to the next buyer, not personal comments.

Frequently Asked Questions

How do I track the shipment of my Marketplace order?

You can track your order through your My Account. Sign in to your My Account page, click on 'Order History' and then click on the appropriate order number. The tracking information for your order will be located here. If there is no tracking information or invalid tracking information is listed, you may contact the seller to request tracking information by clicking the blue 'Contact Seller' link.

How do I return a Marketplace book for a refund?

Allowing a return for a refund is at the sole discretion of the Marketplace seller. To contact the seller, sign in to your My Account page and click on 'Order History'. Select the appropriate order number and click the blue 'Contact Seller' link.

What if I did not receive my Marketplace order?

If the Marketplace seller did not provide tracking information or the tracking information is invalid, please contact the seller to request tracking information. To contact the seller, sign in to your My Account page and click 'Order History'. Select the appropriate order number and click the blue 'Contact Seller' link.

If you do not receive a response from the seller and it has been over 5 business days since you placed the order, contact our Customer Service team and we will email the seller to request tracking information. If after 2 business days, there is no response from the seller or adequate tracking information cannot be provided we will issue a full refund for your Marketplace order.

If it has been over 20 business days since you placed the order and you have not received it, contact us and we will issue a full refund right away.

How do I cancel my Marketplace order?

Marketplace orders can only be canceled by the seller prior to shipment. To request a cancellation, sign in to your My Account page and click 'Order History'. Select the appropriate order number and click the blue 'Contact Seller' link.

My Marketplace book is not what I ordered?

All Marketplace returns are at the sole discretion of the seller and must be agreed to by the seller before the book can be returned. To contact the seller, sign in to your My Account page and click 'Order History'. Select the appropriate order number and click the blue 'Contact Seller' link. If you are unable to resolve the matter with the seller, please contact our Customer Service team for additional assistance.

My Marketplace book is not in the same condition as the seller described it?

All Marketplace returns are at the sole discretion of the seller and must be agreed to by the seller before the book can be returned. To contact the seller, sign in to your My Account page and click 'Order History'. Select the appropriate order number and click the blue 'Contact Seller' link. If you are unable to resolve the matter with the seller, please contact our Customer Service team for additional assistance.

What do I do if the Marketplace seller doesn't respond to my emails?

We ask that you allow the seller 2 business days to respond via email. If you do not receive a response within 2 business days, please contact our Customer Service team.

When will I receive my refund for my Marketplace order?

Once a refund is processed by eCampus.com please allow 5-7 business days for the refund to reflect back to the original method of payment used.