What if I need to cancel my order?

You may cancel your order prior to shipping by logging in to the My Account section, located as a link at the top of every page of our site, or by clicking here. Once logged in you will need to click on the Shipment Number you want to cancel. Above the details, you will find the "Contact Us About This Order" link. Clicking on this link will take you to a new page to request a cancellation for this order.

Once you have selected the "Cancel" reason for contact, you will be given a list of all the open items under this shipment group that can be cancelled. Checking the lines and submitting your request will place your cancellation request in our database. Please keep in mind that this is only a request, and will need time to process in our system. You will be notified by email once your request has been completed.

If your order has already been packed for shipment or is in transit, we will not be able to cancel it. Please follow the instructions as listed on the back of the packing slip if you choose to return it. We recommend returning your items via UPS Ground or insured mail. Make sure that you keep a copy of the tracking number and/or shipping receipt for your records. eCampus.com is not responsible for any books or merchandise lost or damaged en route to our Distribution Center.

NOTE: An industry standard 10% restocking fee will be charged if an order is returned for any reason.

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