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Help Desk

How do I return a book for a refund?

To return your rental for a refund:

1. Log in to My Account and select Manage Rentals/Returns.

2. Select the orange "Return an Item for a Refund" box

3. Find the items that you want to return for a refund. If the item you wish to return is not on this page, it is past the 25 day return limit and is no longer eligible for a refund.

To be eligible for a refund your book must be received in our facility within 25 days from the original ship date. A refund will be posted to your original method of payment once your return is received and processed. Please note, it may take 7 business days after your return has been processed for the refund to be posted to your account.

Select the quantity you want to return and the reason for your return. See the "Return Total" for the total amount you should expect to be refunded. This amount is your purchase price minus a 10% restocking fee and the original and return shipping costs. Select the orange "Print Label and Complete Return" box.