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How do I place an order?
At any time while shopping at eCampus.com, items can be selected for purchase by simply clicking the "Add to Cart" button. You always have the ability to view selected items in your Shopping Cart by clicking the "Shopping Cart" button located at the top of every screen. When you want to return to the store, just click the "Continue to Shop" button on the bottom left of the Checkout screen.
When you're finished shopping, click the "Shopping Cart" button located in the upper right-hand corner of every screen. You can then make any changes to the items currently in your Shopping Cart. Click "Continue to Checkout", fill out your billing and shipping information, click "Submit Order", and you're done!
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Is my credit card safe?
eCampus.com employs the latest version of Secure Socket Layer Technology (SSL) to encrypt your information and help insure that only you and eCampus.com ever see it. If your web browser doesn't permit a secure connection, eCampus.com will not accept your personal information including credit card numbers. Your browser should display a "lock" or "key" icon in the lower left-hand corner of your screen when a secure connection is made, and the URL bar on the top of your browser typically shows the first characters as "https."
eCampus.com is also a VeriSign Secure Site ensuring the highest levels of security so you can be certain that our site is genuine, and that the information you provide us stays private and confidential. eCampus.com displays the VeriSign Secure Site Seal allowing you to check the web site Server ID's information and status in real time, and providing additional protection against the misuse of revoked and expired certificates.
We also encourage you to review our Privacy Policy for more information.
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What are my shipping options?
At eCampus.com, you may be eligable for FREE U.S. POSTAL SHIPPING (Please see main page of site for details), and our flat-rate premium options are among the cheapest around.
Check out our Shipping section for details.
Please Note: While our free shipping offer is available for all orders, we strongly discourage its use for textbooks or other time sensitive orders. The US Postal Service provides the USPS shipping graphs displayed on our site, and service varies depending on the postal service to your area.
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When is my credit card charged?
When you submit an order to eCampus.com, we obtain credit card authorization only. We do not actually charge your credit card until the date we ship your order to you.
If items in your order are shipped separately due to varying availability, we re-obtain credit card authorization for open items remaining on the order, and only charge your credit card when items ship. You will only be charged once for shipping as listed on your order, if shipping charges apply.
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When can I expect my order to ship?
In order to keep shipping costs low for you, eCampus.com attempts to group items on an order into shipments based on availability estimates. The order summary section on the checkout page will split them items on your order into anticipated shipment groupings. You will have the option of choosing "Ship ASAP" or "Economy Shipping". Each shipment group will ship from our distribution center as soon as we have received all of the items for the shipment into our inventory.
Check out our Distribution Center.
Check out our Shipping Rates and Options page for details.
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How can I check the status of my order?
To view the status of your order, click "My Account" from the top of any screen. Enter the email address you used when you placed your order, as well as your order number. You'll be able to view existing detail for your order. We'll even tell you the UPS tracking number or the U.S. Postal Service delivery confirmation number for your package if the items have already shipped.
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What if I need to cancel my order?
You can cancel your order prior to shipping by logging in to the My Account section of our website. Above the details of your order is a link "Contact Us About This Order". Clicking on this link will take you to a form to fill out to request a cancellation. Choosing the "Cancel" reason for contact will display all of the open items on your shipment group that can be cancelled. Please keep in mind that what you are submitting is only a request for cancellation; we will notify you by email once your request has been completed.
If your order has been received, return it to us by following the instructions on the back of the packing slip included with your order. You can even use the original packing materials.
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What is your return policy?
Items purchased from eCampus.com may be returned for a refund (excluding shipping charges) up to 30 days after the date of shipment. Items must be returned in the condition in which they were received. Shrink-wrapped items cannot be returned if the wrapping is broken unless the items are defective. We will not accept items for return with open diskette packages or CD-ROM's that have broken seals.
Items purchased through the eCampus.com Marketplace cannot be returned to our Distribution Center for processing. If you need to return a Marketplace purchase for any reason, this must be worked out with the seller of the item. You may contact the seller for instructions by logging in to the My Account secton of our website. The seller contact link will be displayed below the item name.
Check out our Return Policy page for full details.
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Does eCampus.com offer book buyback?
Yes. Selling your used books to eCampus.com gets you top dollar and enables us to pass savings on to you and other customers.
In an effort to save you even more money, we also buyback used DVDs Click here for Buyback details.
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Do you sell used books?
eCampus.com endeavors to supply the highest-quality used books possible. The more used books we have on our site, the more opportunities you have to save money. Period.
Used books are considered in good condition even when they contain highlighting, margin notes, or other markings. If you are not satisfied with your book for any reason, please return it within 30 days from the invoice date for a refund (excluding shipping charges).
Any used book you purchase from eCampus.com has met our standards and is considered in good condition. However, used books are just that -- used. We cannot guarantee that additional materials originally included with a new book, such as CD's, workbooks, and other supplements, will come with the used edition you purchase.
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What if I forgot my password?
Click on the "My Account" button found at the top of every page. The sign-in screen has a "Forgot Your Password?" button. This button can also be found on the Checkout log-in page. Type in your email address and we will email your password to you immediately.
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What if I don't see my school on your list?
eCampus.com supplies new and used textbooks, college gear, dorm decor, electronics, gifts and more to students on campuses across the nation. Knowing what school you attend helps us provide more products and better service to you and your college or university. Our school listings are extensive and we do our best to keep them up-to-date. If you don't see your school affiliation listed, let us know by contacting info@eCampus.com.
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What's an ISBN?
An International Standard Book Number is a 10-digit or 13-digit number used to give every book its own identification label. You may be unsure of a book's full title, author, or year published, but if you know its ISBN, you can be sure you've got the right book.
If you cannot locate your book's ISBN on the outside of the book, open the front cover and look on the page immediately following the title page. This should be the copyright page and will include information about the copyright date, the author and publisher. The ISBN should be in the middle or at the bottom of that page.
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What is your privacy policy?
eCampus.com is totally committed to protecting your privacy. We make every effort to assure your confidentiality and to keep your trust. The information you provide us in your account is used to process orders and to assist us in providing you with a more personalized shopping experience. eCampus.com utilizes every available technology to ensure that your confidential information remains secure.
Check out our Privacy Policy page for details.
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Additional Help
How do I contact eCampus.com?
eCampus.com has been designed to be the easiest, fastest, cheapest way to buy books and stuff. We appreciate your feedback. Our Customer Service Department is available from 9:00am till 5:00pm EST Monday through Friday.
Do you have additional questions about:
General info email
How to place your first order email
How to check availability email
How to sell your stuff email
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