• What if the item is not "materially different", but I disagree with the Seller's rating
of the item?

What happens if I have a problem?   Top

If you, as a Buyer, have a problem with a purchase, you must first contact the Seller through the Buyer/Seller Communication function if one or more of the following conditions exist:

• You never received the item.
• An item is "materially different" from the way it was rated - A item is materially different if it is damaged, or varies more than two (2) condition descriptions below its listed condition. To learn more about quality conditions, please consult the Seller Pricing and Quality Rating Policy.
• An item is shipped to you incorrectly - i.e. you order one item and get another.

How do I use Buyer/Seller Communication?   Top

To use Buyer/Seller Communication, log into your eCampus.com Account and click the order number under which the transaction took place. Click the red "Buyer/Seller Communication" button. Follow directions given on the Buyer/Seller Communication pages.
Once you have completed this process there are several possible outcomes:

• If the problem has been resolved, the transaction is considered complete.
• If the Buyer is to be refunded, eCampus.com will issue a refund approximately 10 days after Buyer/Seller Communication has been completed, if all of the Guidelines listed below are met.
• In some cases the Buyer may need to return the item to the Seller. The Seller will either swap the item with you or will authorize a refund upon receipt of the returned item.
• If the problem has not been resolved, you will need to file a Buyer Protection Report.

What are the Guidelines of Buyer/Seller Communication?   Top

• You must attempt to resolve your problem with the Seller through Buyer/Seller Communication before you submit your Buyer Protection Report. While there may occasionally be problems, most problems are simple misunderstandings. In addition, you may not initiate Buyer/Seller Communication (or submit a Buyer Protection Policy Report) if you have instructed your credit card company to charge back the disputed item. Buyers that go though their credit card company to dispute a charge may have their eCampus.com membership suspended.
• Buyers can use Buyer/Seller Communication on an unlimited basis.

What are the Guidelines for the Buyer Protection Policy?   Top

• You must therefore wait 20 days from the date of your order to submit your Buyer Protection Report because, in rare instances, items will take somewhat longer to arrive due to shipping carrier delays and other factors beyond the Seller's control.
• You have a maximum of 60 days from the date of your order to file a Buyer Protection Policy Report.
• Buyers are limited to filing one Buyer Protection Report per month with a lifetime maximum of three Buyer Protection Reports. There is a $50 per item limit on the Buyer Protection Policy.
• Buyers are limited to filing a Buyer Protection Report for Sellers that are not rated, or who have a rating of 3.0 or better.

What happens if I submit my Buyer Protection Report to eCampus.com?   Top

If the Buyer has followed the Guidelines of the Buyer/Seller Communication, eCampus.com will contact the Seller to give them another chance to resolve the problem. eCampus.com may also contact the Buyer for more information. In most circumstances, the Seller and Buyer will be able to resolve the problem. If the problem cannot be resolved a refund may be issued at the discretion of eCampus.com. Refunds will be issued to the original credit card used for the transaction. Refunds will appear on your credit card statement in accordance with the rules and regulations of your credit card issuer.

What if the item is not "materially different", but I disagree with the Seller's rating of the item?   Top

We provide detailed guidelines to Sellers for rating the quality of the items they list on eCampus.com. You cannot submit a Buyer Protection Report for items that are not materially different from the seller rating.

Unless there is a material discrepancy between what the Seller offered and what the Buyer received (incorrect item, misrepresented condition, etc.), all returns to the Seller are at the sole discretion of the Seller and must be agreed to by the Seller in advance of the return. Buyers must initiate this contact through Buyer/Seller Communication. Any return compensation is solely between the buyer and the seller, eCampus has no part of the return process.

The only other form of recourse that the Buyer would have at this point would be in the form of ratings that the Buyer may choose to leave for the Seller.

Deception and fraud will be prosecuted to the fullest extent of the law.   Top

Attempts to abuse the Buyer Protection Policy will be investigated very seriously. eCampus.com reserves the right to suspend the membership of any Buyer or Seller we feel has attempted to commit fraud by misusing this policy for his or her own personal gain. eCampus.com also reserves the right to with hold payment from the Seller, debit the Seller's checking account, or charge a Seller's credit card in order to recover damages related to fraud. In addition, abuse of this policy is a criminal offense and violators will be prosecuted to the fullest extent of the law.