How do I rate the quality of my items?

Correctly assessing and representing the quality of an item is extremely important. Marketplace Buyers will be making purchase decisions based on quality ratings. After the sale, they will be rating their experience with each Seller based in part on the accuracy of the quality ratings.

You are responsible for accurately rating the condition of each item that you list with eCampus.com. To ensure a high Seller rating as well as Buyer satisfaction, you must rate the condition of listed items fairly and honestly, according to the item rating guidelines we provide. eCampus.com reserves the right to make its own evaluation of a item's quality as well as its own judgment regarding the accuracy of the Seller's rating of the item in the event that a Buyer makes a complaint. If eCampus.com determines that the Seller has misrepresented the item's quality according to the quality rating guidelines we provide, eCampus.com will refund the purchase to the Buyer, deduct the sale from the Seller's account, and return the item to the Seller at the Seller's expense. The following are guidelines to be used by Sellers to rate their items:

Item Quality

New: This item must be able to pass for a brand new item, whether it is or not. For books, the cover binding is clean and shiny, with no creases, scratches or warping of any kind. There is no fading either due to use, aging, or the elements. The interior pages of the book, without exception, are clear of markings, creases, and other damage. For DVDs, the DVD must be shrink wrapped in its original packaging. There may be no damage or scratches on the DVD and it must be fully functional.

Very Good: This item may be able to pass for new at first glance. For books, the cover binding is still clean and shiny; although there may be extremely minor wear on the cover. The pages are clean, whole, and clear of highlighting and underlining, but one or two pages might be slightly creased on the corner. For DVDs, the item must be in its original packaging, which includes all original inserts. There may be no damage or scratches on the DVD and it must be fully functional.

Good: Although it may be fairly obvious from a glance that this item has been used, it has nevertheless been well cared for. For Books, the cover and binding are clean and unmarked. There may be some minor wear on the cover in the form a scratch or a bend at a corner, but otherwise this book is undamaged. The pages are whole and largely not creased, with extremely minimal highlighting; at most one or two highlighted lines per 15 pages of text. There is no underlining or writing at all. For DVDs, the item must be in its original packaging though some original inserts may be worn though not torn or ripped. There may be no damage or scratches on the DVD and it must be fully functional.

Average: This item has been well taken care of, but its previous owner has clearly used it frequently. For Books, the cover of this book may have scratches or minor bends at the corners, but it is in an overall decent condition. The pages are whole, minimally creased, and characterized by moderate highlighting; no more than five or ten highlighted lines per 5 pages of text. There is a minimal amount of underlining or writing. For DVDs, the item must be in its original packaging, though the cover may show signs of wear and some inserts may be missing. There may be no damage or scratches on the DVD and it must be fully functional.

Fair: This item is fully intact, and though it would not soon be mistaken for new. For Books, it is not missing any pages nor is its cover in any place detached. There may be scratches and minor surface damage such as pen marking, however this book must still be eminently readable. The pages are whole, though some may be slightly creased or torn, and may be characterized by heavy highlighting, with as much as ten to fifteen highlighted lines per 3 pages of text. For DVDs, the item may include only a protective case that is not the original. There may be no damage or scratches on the DVD and it must be fully functional.

Unacceptable: This item has been so heavily used and/or badly treated that we cannot authorize its sale on our Site. For Books, the cover and binding are either badly stained, moldy, or otherwise unclean. Books with severely damaged covers and spines are also not acceptable, nor are those with missing pages, multiple torn pages, or stained or illegible pages. For DVDs, any DVD that is damaged, scratched or does not function properly is not acceptable for sale on The Marketplace. If you misrepresent an unacceptable item as something other than what it is we reserve the right to withhold payment for said item should it sell.