CART

(0) items

Home > Help Desk > Placing an Order

Placing an Order

How to Shop

At any time while shopping at eCampus.com, items can be selected for purchase by simply clicking the "Add to Cart" button. You always have the ability to view selected items in your Shopping Cart by clicking the "Shopping Cart" button located at the top right corner of every screen. When you want to return to the store, just click the "Continue to Shop" button on the bottom left of the Checkout screen.

When you're finished shopping, click the "Shopping Cart" button located in the upper right-hand corner of every screen. You can then make any changes to the items currently in your Shopping Cart. Click "Continue to Checkout", fill out your billing and shipping information, click "Submit Order", and you're done!

Availability Estimates

To calculate when an item will be delivered, add the availability time of an item to the delivery time of the shipping option you selected. We use the following equation: Availability Time + Delivery Method Ship Time = Total Delivery Time

Example: A book that is available to ship in 2 to 3 days (appears as In Stock: Usually ships in 2-3 days) and is sent via Two Day Shipping will arrive in a total of 4 to 5 business days.

Please Note: Business days are Monday through Friday. Orders will not be shipped on Saturdays and Sundays. Availability estimates are the anticipated time (in business days) it will take us to acquire an item once you place your order. You will need to consider the shipment groupings as well as the shipping time, when calculating total delivery time.

AVAILABILITY ESTIMATE

"In-Stock. Ships..." - Usually Ships out in - 1-2 business day

"Currently Available Ships in..." - Usually Ships out in - Listed number of business days

"Special Order..." - Usually Ships out in - 1-2 Weeks

"Demand Printing" - Usually Ships out in - 4-6 Weeks

"Currently Unavailable" - Usually Ships out in - Not available for purchase on site

"Coming Soon" - Usually Ships out in - Scheduled for release by publisher, but is currently not available until released

Our Pricing

Publishers print a list price on all general reading books and many textbooks. That price is shown on our website as the "List Price." If a publisher has not set a list price for a particular book, then the "List Price" shown on our site is the price at which the item could be typically purchased at a college bookstore. At eCampus.com we discount our books, textbooks, and stuff off the "List Price" shown on our site often at savings up to 50%. Our prices are highly competitive; therefore we do not offer price matching.

Clearance and Sale Items

We may have merchandise on sale or clearance from time to time. This pricing is for a limited time only and is specific to the stock we have available. These prices are subject to change without notice. If you have a dispute, eCampus.com reserves the right to honor sale pricing on a case by case basis.

Adding to Cart

To add any product that is not a book to your cart, simply click the light blue add to cart button located on the products page. If you are attempting to add a book to your cart you will need to decide which of eCampus.comís buying options you want to use. The details and pricing for each option will be displayed on the right side of the page, just simply click the buy now button next to the option you want to buy and it will be added to your shopping cart and you can continue shopping.

Your Shopping Cart

Your Cart is a page that functions as the shopping basket for the items you want to buy, displaying all the items you've added to it. You can access your Cart by clicking the shopping cart icon found in the upper right corner of most pages on our site.

You must sign in to your account to see items saved from a previous visit. If you do not have an account, or did not sign in during your last visit, your items were not saved.

For your convenience, items will remain in your cart for 7 days

About Shipping

We are currently offering free shipping on all orders over $59. To receive free shipping you will need to select United States Postal Service 4-10 days Economy shipping as your shipping preference.

For more information on our shipping options and delivery estimates, visit the Shipping section of our help desk.

Payment Options

We currently accept Visa, Master Card, American Express, and Discover for payment of online purchases. In addition we accept alternative payment methods of Paypal and Bill Me Later. For more information on our payment options, please see the Payment section or our Help Desk.

Bulk Orders

If you are looking to place a bulk order, please visit the Bulk Sales section of our Help Desk.

Gift Cards

eCampus.com accepts gift cards. To use one, input the gift card number as a coupon code during the payment process as you finish placing your order.

Coupons

eCampus.com offers various coupons for its customers at different times of the year. Our coupon codes are available through some of our affiliates and through emails we send to our customers. To use a coupon code, enter the code in the first box under payment method when you are completing the checkout process and the discount or offer will be applied to your transaction.

Checking Your Order Status

To view the status of your order, click "My Account" from the top of any screen. Enter the email address you used when you placed your order, and your eCampus.com Account password. You'll be able to view existing detail for your order. We'll even tell you the UPS tracking number or the U.S. Postal Service delivery confirmation number for your package if the items have already shipped.

Cancelling or Modifying an Order

You may cancel your order prior to shipping by logging in to the My Account section, located as a link at the top of every page of our site, or by clicking here. Once logged in you will need to click on the Shipment Number you want to cancel. Above the details, you will find the "Contact Us About This Order" link. Clicking on this link will take you to a new page to request a cancellation for this order. Once you have selected the "Cancel" reason for contact, you will be given a list of all the open items under this shipment group that can be cancelled. Checking the lines and submitting your request will place your cancellation request in our database. Please keep in mind that this is only a request, and will need time to process in our system. You will be notified by email once your request has been completed.

If your order has already been packed for shipment or is in transit, we will not be able to cancel it. Please follow the instructions as listed on the back of the packing slip if you choose to return it. We recommend returning your items via UPS Ground or insured mail. Make sure that you keep a copy of the tracking number and/or shipping receipt for your records. eCampus.com is not responsible for any books or merchandise lost or damaged en route to our Distribution Center.

NOTE: An industry standard 10% restocking fee will be charged if an order is returned for any reason.

Tracking Your Package

We will notify you with your USPS delivery confirmation number or UPS tracking number when your package is shipped out of our distribution center. You can click the link provided in the email or use one of the links listed below:

U.S. Postal Service Delivery Confirmation: http://www.usps.com/shipping/trackandconfirm.htm
Phone: 1-800-ASK-USPS (1-800-275-8777)

UPS Package Tracking: http://www.ups.com/tracking/tracking.html
Phone: 1-800-PICK-UPS (1-800-742-5877)

Return Policy

For information on our return policies, visit the Return Policy.