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Return Policy
General Return Information:
Most of the items you purchase from ecampus.com can be returned for a refund (excluding shipping charges and 10% restocking fee) for up to 30 days after the date of shipment. On the front of your packing slip, you will find the final date that any items per shipment will be accepted as a return in our Distribution Center. Returns that are returned to ecampus.com beyond the printed date will not be accepted, destroyed, and recycled. Note: eBooks are non-refundable.
Returned items must be received to ecampus.com in the condition of original shipment. Shrink-wrapped items cannot be returned if the wrapping is broken, unless the items are defective. We will not accept items for return with open diskette packages, CD-ROM's, DVD's, and CD's. Any returned item that does not meet our return expectations may not be accepted, shredded, and recycled.
Used books are considered in good condition even when they contain highlighting, margin notes or other markings. We cannot guarantee that additional materials originally included in a package if purchased new will be included with your purchase of a used package. For more information about our used book policy, please visit this page.
All returned items on orders will be assessed an industry standard 10% restocking fee for returned purchases.
Return compensation will be applied to the original credit card used within 30 days of the receipt of your package.
Marketplace Return Information:
Books or merchandise purchased through the eCampus.com Marketplace are not returnable. If you worked out a return directly with the marketplace seller outside of ecampus.com's stated policies, then the return of funds/product is strictly between the two of you, ecampus.com has no control over the return of either.
How to Send Us Your Return:
Be sure to pack your items carefully for shipment so they will not be damaged in transit. We recommend returning your items via UPS Ground or insured mail. Make sure that you keep a copy of the tracking number and RMA number for your records. eCampus.com is not responsible for any books or merchandise lost or damaged en route to our Distribution Center.
You must visit www.ecampus.com/returns to obtain a return merchandise authorization (RMA) number.
This RMA must be obtained to process your returns correctly. If this is not provided, your return credit may be delayed or could be unable to be applied.
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