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Return Policy
General Return Information:
Most of the items you purchase from ecampus.com can be returned for a refund (excluding shipping charges and 10% restocking fee) for up to 30 days after the date of shipment. On the front of your packing slip, you will find the final date that any items per shipment will be accepted as a return in our Distribution Center. Returns that are returned to ecampus.com beyond the printed date will not be accepted, destroyed, and recycled. Note: eBooks are non-refundable.
Returned items must be received to ecampus.com in the condition of original shipment. Shrink-wrapped items cannot be returned if the wrapping is broken, unless the items are defective. We will not accept items for return with open diskette packages, CD-ROM’s, DVD’s, and CD’s. Any returned item that does not meet our return expectations may not be accepted, and will be returned to you.
Used books are considered in good condition even when they contain highlighting, margin notes or other markings. We cannot guarantee that additional materials originally included in a package if purchased new will be included with your purchase of a used package. For more information about our used book policy, please visit this page.
All returned items on orders will be assessed an industry standard 10% restocking fee for returned purchases.
Return compensation will be applied to the original credit card used within 30 days of the receipt of your package.
Marketplace Return Information:
Books or merchandise purchased through the eCampus.com Marketplace may not be returned to our Distribution Center for processing or refunds. If you need to return a Marketplace purchase, please contact the seller directly for permission and return instructions. Sellers may be contacted by logging in to the My Account section of our website. The seller contact link will be listed as the seller name below the title of the item purchased.
Where to Send Your Return:
Be sure to pack your items carefully for shipment so they will not be damaged in transit. We recommend returning your items via UPS Ground or insured mail. Make sure that you keep a copy of the tracking number and/or shipping receipt for your records. eCampus.com is not responsible for any books or merchandise lost or damaged en route to our Distribution Center.
Once your items are carefully packaged, ship your return to the address listed below:
eCampus.com
Attn: Returns Dept.
2415 Palumbo Drive
Lexington, KY 40509
NOTE:If you are returning items due to our error, please contact Customer Service at our Returns email for additional return instructions.
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