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Home > Help Desk > Selling on the Marketplace

Selling on the Marketplace

What is the Marketplace?

With a few simple steps, start selling your new and used books and textbooks online today. eCampus.com will offer your books on our website and across the Internet through our strategic partnerships, to millions of book shoppers, students, used book wholesalers, and institutional buyers. Sign up for a FREE Membership and start listing your book for FREE on our site. When your book sells, eCampus.com will process the transaction for you, pay you for the order and collect a small fee, which will be built into your selling price.

Becoming a Seller

To begin selling your books on the eCampus.com Marketplace, you will need to register at www.ecampus.com/mp/register.asp. You must register for a seller account before you can begin selling books on the eCampus.com Marketplace. If you have any questions about becoming an eCampus Marketplace Seller please send an email to sellbooks@ecampus.com. For bulk sellers, we are also fully integrated with Inventory management solutions Fillz and Art of Books.

How it Works

When you become a bookseller on the eCampus.com Marketplace, your listings will be visible on eCampus.com for all of our customers to see. There are no start-up fees or listing fees to sell on the eCampus.com Marketplace. We will only claim 15% commission of each sale that is completed. In addition to the price of your book, you will also receive a shipping credit to help cover the cost of shipping the order.

When your book is sold, eCampus.com will accept and process payments from the buyer on your behalf. We will send you an email letting you know that the book has sold. At this point, all you need to do is ship the book, confirm the order and provide tracking information for the shipment in your eCampus.com Marketplace account.

You will receive payment via direct deposit twice a month for all funds due to you for completed sales. When you set up your eCampus.com Marketplace account, you provide us with your banking information for direct deposit and we will issue all payments directly to that bank account.

User Agreement

By selling and buying on the eCampus.com Marketplace, you are agreeing to our Marketplace Buyer/Seller User Agreement.

Listing Your Items

eCampus.com offers solutions for every business model. Our tailored program styles are designed to benefit vendors of all sizes. We can offer you the best possible solution to fit your individual needs. From volume book dealers seeking a sales channel for mass inventory to individual students or readers who have maybe only a handful of books to sell, eCampus has an account that will work for you.

Small Business / Individual Sellers (Less than 100 Books)

Listing Method: Quick and easy online listing process. No special software or technical knowledge required.

Benefits:

-Make you books available to millions of online shoppers in minutes!
-Listing your books is easy, fast and efficient.
-List your items in the eCampus Marketplace and process your orders from the convenience of any computer via the internet.

Requirements:

Internet ready computer. Email Access.

Quality of Your Books

Correctly assessing and representing the quality of an item is extremely important. Marketplace Buyers will be making purchase decisions based on quality ratings. After the sale, they will be rating their experience with each Seller based in part on the accuracy of the quality ratings.

You are responsible for accurately rating the condition of each item that you list with eCampus.com. To ensure a high Seller rating as well as Buyer satisfaction, you must rate the condition of listed items fairly and honestly, according to the item rating guidelines we provide. eCampus.com reserves the right to make its own evaluation of an item's quality as well as its own judgment regarding the accuracy of the Seller's rating of the item in the event that a Buyer makes a complaint. If eCampus.com determines that the Seller has misrepresented the item's quality according to the quality rating guidelines we provide, eCampus.com will refund the purchase to the Buyer, deduct the sale from the Seller's account, and return the item to the Seller at the Seller's expense. The following are guidelines to be used by Sellers to rate their items:

Item Quality

New: This item must be able to pass for a brand new item, whether it is or not. For books, the cover binding is clean and shiny, with no creases, scratches or warping of any kind. There is no fading either due to use, aging, or the elements. The interior pages of the book, without exception, are clear of markings, creases, and other damage. For DVDs, the DVD must be shrink-wrapped in its original packaging. There may be no damage or scratches on the DVD and it must be fully functional.

Very Good: This item may be able to pass for new at first glance. For books, the cover binding is still clean and shiny; although there may be extremely minor wear on the cover. The pages are clean, whole, and clear of highlighting and underlining, but one or two pages might be slightly creased on the corner.

Good: Although it may be fairly obvious from a glance that this item has been used, it has nevertheless been well cared for. For Books, the cover and binding are clean and unmarked. There may be some minor wear on the cover in the form a scratch or a bend at a corner, but otherwise this book is undamaged. The pages are whole and largely not creased, with extremely minimal highlighting; at most one or two highlighted lines per 15 pages of text. There is no underlining or writing at all.

Average: This item has been well taken care of, but its previous owner has clearly used it frequently. For Books, the cover of this book may have scratches or minor bends at the corners, but it is in an overall decent condition. The pages are whole, minimally creased, and characterized by moderate highlighting; no more than five or ten highlighted lines per 5 pages of text. There is a minimal amount of underlining or writing.

Fair: This item is fully intact, and though it would not soon be mistaken for new. For Books, it is not missing any pages nor is its cover in any place detached. There may be scratches and minor surface damage such as pen marking, however this book must still be eminently readable. The pages are whole, though some may be slightly creased or torn, and may be characterized by heavy highlighting, with as much as ten to fifteen highlighted lines per 3 pages of text.

Unacceptable: This item has been so heavily used and/or badly treated that we cannot authorize its sale on our Site. For Books, the cover and binding are either badly stained, moldy, or otherwise unclean. Books with severely damaged covers and spines are also not acceptable, nor are those with missing pages, multiple torn pages, or stained or illegible pages. If you misrepresent an unacceptable item as something other than what it is we reserve the right to withhold payment for said item should it sell.

Pricing Policy

A Seller's account balance is determined by the following calculation:

Selling Price of items sold - eCampus commission (15% of your listed price) + Shipping reimbursement

NOTE: eCampus.com promotes its entire inventory, including Marketplace items, on the Web sites of marketing partners. Should you wish to change the price of an item once it is listed, it may take up to 24 to 48 hours before the price change is reflected on eCampus.com and its partner Web sites. In the event that you change the price of an actively listed item and the item sells at the previously listed price (that is, before the pricing update has taken place), your seller balance for that item will be determined according to the previously listed price. In such an event, you can still cancel the order rather than sell the item for the previously listed price.

Inventory Management

As a seller on eCampus.com, you are offered multiple ways to manage your inventory. These options vary based on the type of seller account:

Small Business / Individual seller: Once you have created a seller account, login to list your books for sale. From the login screen, select "Click here to Start Selling" from the menu on the left. You will then be guided through the steps to list each of your items. Placing a book for sale on eCampus is as easy as 1, 2, 3...

Step 1. Enter the ISBN of the book you want to sell. Unfortunately, if the book is not available you won't be able to list it in our Marketplace. Be sure to enter the ISBN correctly.

Step 2: Select the Book Condition from the drop down menu, write a description of the book (up to 800 characters) and enter the quantity of THIS book you have to sell. Keep in mind that by selecting more than 1, all books will have the same condition and description.

Step 3: Set your price. Enter the dollar and cents amount you would like to sell your book for. On this screen, take a moment to review the book information and your book description. If you've made a mistake or would like to change anything, select the back button in your browser to go back and make changes. Once everything is correct, select the List Book button and your book will instantly become live and available on the eCampus.com Marketplace.

Volume Book Sellers: As a volume seller, you will be able to provide inventory files via FTP which will be processed every 30 minutes.

For volume sellers utilizing The Art of Books inventory management system, please contact aob_support@ecampus.com to obtain an FTP account.

For volume sellers utilizing FillZ inventory management system, please contact fillz_support@ecampus.com to obtain an FTP account.

If you are a volume seller uploading your own inventory files, please contact marketplace@ecampus.com to obtain an FTP account.

If you are a volume dealer and would like to list hundreds, thousands or even millions of titles on our site eCampus offers a direct file transfer process and tools to make selling a breeze.

Once established as a volume seller, eCampus will create for you an FTP user account.Through this direct file connection you will be able to upload and manage your inventory, retrieve orders and process order confirmations.

Inventory Files:

Bulk inventory files should be created and submitted in a tab or pipe delimited format. They should be named as inventory_YYYYMMDDhhmmss.txt

Required fields should be named and placed and the following order:

ISBN / Quantity / Price / Condition / Comments / SKU

ISBN = 10 - 13 digit character string

Quantity = integer value

Price = numeric value (no $)

Condition = integer value selected from list below. See Book Condition Policy.

1 = New
2 = Like New
3 = Very Good
4 = Average
5 = Fair

Comments = string value up to 800 characters

SKU = string value up to 50 characters

Bulk inventory files are processed every 30 minutes. The existence of a new inventory file will cause the sellers previous listings to be purged and rebuilt using the new inventory file provided.

When the inventory is processed, data validation is verified on each line. If there is a problem with any line in the file, a log file will be created listing the errors. Marketplace

Order Files:

Order files are generated hourly if order(s) exist. The files are created in a tab delimited format and are named orders_YYYYMMDDhhmmss.tab. The order files will include the following named fields in the following order:

OrderID / OrderItemID / CatalogID / ISBN / Condition / Price / ShippingAddress1 / ShippingAddress2 / ShippingCity/ ShippingState / ShippingZipCode Marketplace

Confirmation Files:

Shipped order confirmation files are required to complete sale transactions.Confirmation files will be processed hourly. The files are created in a comma delimited format and are named confirmation_YYYYMMDDhhmmss.csv.

The confirmation file will include the following named fields in the following order:

Catalog ID / Action / TrackingNumber / ShippingMethod

Catalog ID = integer provided by the order file

Action = {0} to cancel - {1} to confirm

TrackingNumber = string up to 50 characters

ShippingMethod = {0} other - {1} USPS - {2} UPS - {3} DHL - {4} FedEx

When confirmation are processed, data validation is verified on each line. If there is a problem with any line in the file, a log file will be created listing the errors.

When contacting us for your FTP Account, please provide us with the email address and screen name of your eCampus Marketplace account. If you have any additional questions about how to become a volume seller, please send your request to sellbooks@ecampus.com

Order Processing

Properly confirming and filling orders is the most important thing a seller does and insures that Sellers will have a good customer rating.

Confirm the order - you will get an email from eCampus.com for every sale you make. When you receive this email, you have 48 hours (excluding weekends and holidays) to confirm that you have the item, and that you will be shipping it within 24 hours. You must confirm the sale by either replying to the email, via your Marketplace Account or via FTP data file feeds. Failure to confirm the order will result in the order being canceled. Most importantly, you will not be paid for your sale if you fail to confirm shipment. Please note that the confirmation information provided must include a tracking number.

Shipping Your Book

Get ready to ship - shipping your order properly helps to ensure that it arrives in the same condition as you represented it on our Web site. Print out The Marketplace shipping label that we provide you on your Marketplace Account and attach it to your package. When packaging, securely wrap the items with a protective material, such as bubble wrap, Styrofoam, crumpled newspaper or cardboard. Place the protected items in a sturdy box or bubble envelope (if appropriate) in order to prevent damage during shipping.

Ship the items - ship the order via any tracking-enabled method and be sure to make note of the tracking number for your package, as it is necessary to confirm shipment and receive payment.

Confirm Shipment - after shipping the order, log into your Marketplace account and enter the tracking number to confirm shipment and begin the payment process.

For additional details on shipping methods, please see below:

All orders must be shipped in appropriate packing materials designed to minimize the chance of damage during shipping. For a seller's protection in the event of disputes, we highly recommend that sellers insure shipments in order to protect you from loss. The use of insured shipping methods also helps protect all eCampus.com members from fraud. Sellers should direct buyers to return damaged items to them so that the seller may file an insurance claim with the shipping carrier. If eCampus.com must refund the Buyer in the case of a damaged or lost package (in accordance with the Buyer Protection Policy), the amount of the sale will be deducted from the seller's account balance. If the account balance is not sufficient to cover this deduction, a seller's checking account or credit card may be charged for the amount of the sale. eCampus.com will not reimburse sellers for loss resulting from damaged or missing packages. They must take up that matter with the shipper.

The Buyer name and address information is provided for the sole purpose of shipping the specific purchased product(s) and may not be used for any other purpose, either in connection with such shipment(s) or separately from such shipment(s).

Seller Payment Policy

1. Seller Payment Guidelines

2. The Seller Account Balance

3. Seller Payment

4. Seller Account Balance Adjustments

5. Am I held responsible for all chargebacks filed for orders I have fulfilled?

Seller Payment Guidelines

When you sell on the eCampus.com Marketplace you will receive a shipping credit or reimbursement to help cover the costs of shipping. Sellers must use a Tracking-enabled shipping method to ship ALL orders. We believe this is best for both reliability and verification. The rates of shipping reimbursement are as follows:

Standard Shipping - $3.00 per book
Expedited Shipping - $5.00 per book
2 Day Shipping - $7.99 per book
1 Day Shipping - $16.99 per book

If you, as a Buyer, have a problem with a purchase, you must first contact the Seller through the Buyer/Seller Communication function if one or more of the following conditions exist:

- You never received the item.
- An item is "materially different" from the way it was rated - A item is materially different if it is damaged, or varies more than two (2) condition descriptions below its listed condition. To learn more about quality conditions, please consult the Seller Pricing and Quality Rating Policy.
- An item is shipped to you incorrectly - i.e. you order one item and get another.

The Seller Account Balance

See our Pricing Policy above

Seller Payment

Seller payments are issued twice a month via direct deposit. Payments are made during the 1st week of the month for sales completed during from the 1st – 15th of the previous month and during the 3rd week of the month for sales completed during the 16th – 30th(31st) of the previous month. Please refer to your Seller Account to view or update your current payment information. Payments will be made via direct deposit to the bank account that you have indicated in your Marketplace Account.

New Seller Policy
The first payment for new eCampus.com Marketplace sellers will be held for an additional pay period, 15 days. This functionality is in place so we may verify the legitimacy of new sellers on our Marketplace and protect our buyers from fraudulent sales. This will only apply to your very first eligible payment cycle for sellers new to the eCampus.com Marketlpace.

Seller Account Balance Adjustments

As outlined in our Marketplace User Agreement, eCampus.com reserves the right to make adjustments to your Seller's account balance in the event of a member dispute or fraud. By agreeing to our Membership Agreement and its incorporated policies, you agree to allow eCampus.com to make these transactions.

Am I held responsible for all chargebacks filed for orders I have fulfilled?

Sellers are responsible for chargebacks filed for service related reasons, such as material difference in the merchandise and non-receipt. If a chargeback is received, eCampus.com will investigate the claim and provide the credit card issuer the shipping and tracking information that the seller has already provided to us for the particular Marketplace sale (tracking with a signature confirmation is highly recommended). The issuer's decision is final. If you are ruled against, there is no recourse to appeal that decision and all funds for the transaction will be debited from your account.

Grounds for Termination

We may terminate your seller account at any point of your order fill rate (cancelled and refunded orders to placed orders) drops below 80%.

We also prohibit the listing of International or Instructor’s editions on our site.

If the problem has been resolved, the transaction is considered complete.

Violations, Termination and Suspension. We may suspend or end your access to this Site, and removal of your listed items if you (a) violate this Agreement; (b) do not cooperate with an investigation of a reported violation; (c) we are unable to verify your personal of financial information; or (d) we believe you are involved in illegal activity. Payments due you may be suspended while an investigation takes place. We are not obligated to pay you for any sale if we have good reason to believe the items sold were in violation of this Agreement.

Disclosure of Information. Unlawful conduct may be reported to law enforcement officials in accordance with the eCampus.com Privacy Policy, and, as previously stated, we will cooperate fully in order to insure prosecution of offenders.

Making Adjustments. You authorize us to withhold payment for any moneys you owe use if one of the following situations is true: (a) a sale is canceled; (b) an adjustment is made according to our Buyer Protection Policy; (c) we have reason to believe you committed an illegal act during the buying or selling process; or (d) you owe us a specific amount for whatever reason.

Buyer Protection Policy

For information on our Buyer Protection Policy, please visit the Buyer Protection Policy section of our help desk.

Seller Rating

Buyers are given an opportunity to leave feedback for Sellers that they have had a purchasing experience with. This feedback is made in the form of a rating scale with associated comments. All future Buyers who visit the eCampus.com Web site can view these ratings and comments. The following scale applies:

5 Stars - Excellent
4 Stars - Very Good
3 Stars - Good
2 Stars - Fair
1 Stars - Poor

Buyers may not use the Seller rating system as a forum for personal assaults on individual Sellers. We are looking for critiques of the purchased item that reflect on the Seller's rating of the item's quality and other purchase-related themes. Providing accurate feedback regarding your own purchasing experiences is important to our process of rating our Sellers and so to your overall shopping experience at eCampus.com.

eCampus.com is not legally responsible for the remarks that users post on its site, even if those remarks are defamatory.

eCampus.com provides its seller ratings as a place where users can express their opinions, and eCampus.com will not censor these opinions, or investigate the remarks for accuracy. However, there are a few limited circumstances where eCampus.com will remove ratings:

- Ratings that contain any link to another page, picture, or JavaScript.

- The Seller rating contains profane or vulgar language, or adult material. Inflammatory language, such as "fraud, liar, cheater, scam artist, con man" etc. is strongly discouraged.

- Ratings that contains personal identifying information about a user, including real name, address, phone number, or e-mail address.

- Ratings that makes any reference to an eCampus.com or law enforcement organization investigation, i.e., "eCampus.com is investigating this person".

- If eCampus.com is provided with a valid court order finding that the disputed feedback is slanderous, libelous, defamatory or otherwise illegal, or with a settlement agreement resolving such a lawsuit submitted by both attorneys and signed by both parties, eCampus.com will remove the disputed feedback.

- eCampus.com will also accept a ruling from a certified dispute resolution service if a signed settlement agreement, overseen by the certified dispute resolution service, is submitted.

- Members are permitted to leave feedback for Sellers up to ninety (90) days after the confirmation date of the referenced order. Feedback left after ninety days will be subject to review and possible deletion by eCampus.com.