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Home > Help Desk > Selling on the Marketplace

Selling on the Marketplace

What is the Marketplace?

eCampus.com allows third-party individuals and volume sellers to list their inventory through our Marketplace. The registration process is simple and there are no start-up fees, listing fees or payment processing fees associated with having an account. eCampus.com will take a 15% commission from the sale of each item. If you don't sell anything through the Marketplace, then you don't owe us anything. eCampus.com processes payment from the buyer on your behalf and issues payment to you via direct deposit. By selling and/or buying on the eCampus.com Marketplace, you are agreeing to our Marketplace User Agreement.

Getting Started

Getting started on the eCampus.com Marketplace is easy. Once you create your account, you will need to list your inventory. You may list items individually or by using one of our inventory management solutions for volume sellers. Your inventory will take approximately an hour to become live on our site.

Once an item sells, eCampus.com will process payment from the buyer on your behalf. You will receive an email notification informing you that your book has sold. You will need to confirm the order through your seller account by providing tracking information. Once you confirm the order, the buyer will receive an email stating that the order has shipped. By confirming the order and including valid tracking information, you are automatically eligible for payment within our system.

Seller payments are issued twice a month via direct deposit. In the event your direct deposit information was entered incorrectly, we will issue a paper check and mail payment to the address on file within your seller account.

Assessing the Quality of Your Books

It is important that the quality of your items is properly represented. Marketplace buyers will be making purchasing decisions based on the quality ratings you provide. To ensure buyer satisfaction as well as positive feedback ratings, please rate the condition of each item honestly. If the quality of an item is misrepresented, eCampus.com reserves the right to issue a full refund to the buyer and take the sale amount from your pending seller payment. The following are guidelines to be used by Marketplace sellers to rate the quality of their items:

New: Brand new, unused and unread copy in perfect condition.

Like New: Appears to be brand new and in perfect condition. Spine shows no signs of creasing and pages contain no highlighting and/or writing.

Very Good: Shows signs of light use but the cover is still clean with no signs of damage. All pages are intact and contain no highlighting and/or writing.

Average: Used condition and shows signs of normal wear, including bent corners and/or pages. Pages may contain minimal amounts of highlighting and/or writing.

Fair: Books are still in usable condition but cover may show signs of minor damage and pages may contain heavy highlighting and/or writing.

Some books are unable to be listed on the Marketplace if they are in poor condition:

Books are considered unacceptable if they are moldy, water damaged and /or unclean in any way. Books with severely damaged covers, spines and/or pages are not acceptable. Books with missing covers and/or pages are not acceptable. If the quality of an item is misrepresented, eCampus.com reserves the right to issue a full refund to the buyer and take the sale amount from your pending seller payment.

Pricing Policy

eCampus.com allows you to set your own price for your inventory and you may change the price of any item at any time. When listing your items, we provide the current lowest Marketplace price, if applicable, as well as the list price of the item to help you determine a selling price. We also offer a calculator tool that will calculate the final amount you would be paid for an item, taking into account our 15% commission as well as shipping reimbursement.

Please note: eCampus.com promotes its entire inventory, including Marketplace items, on partner sites. Should you wish to change the price of an item once it is listed, it may take up to 24 hours before the price change is reflected on eCampus.com and its partner sites. In the event that you change the price of an actively listed item and the item sells at the previously listed price (that is, before the pricing update has taken place), your seller balance for that item will be determined according to the previously listed price. In such an event, you can still cancel the order rather than sell the item for the previously listed price.

Inventory Management

We offer multiple ways to manage your inventory based on your inventory levels.

For Small Businesses and Individual Sellers:

Step 1: Enter the ISBN of the book you would like to sell. Be sure to enter the ISBN correctly and verify it is the correct book by the cover image shown. Unfortunately, if the ISBN is not found it is not available within our current product catalog and is not available to be listed on the eCampus.com Marketplace.

Step 2: Select the condition of the book, write a brief description of the book and enter the quantity you have of this particular book. Keep in mind that by selecting a quantity of more than one, all of the books will have the same condition and description.

Step 3: Set the selling price for your book. We provide the current lowest Marketplace price, if applicable, as well as the list price of the item to help you determine a selling price. We also offer a calculator tool that will calculate the final amount you would be paid for an item, taking into account our 15% commission as well as shipping reimbursement.

Step 4: Select the 'List Item' button and the book will be added to your inventory and will be available on the eCampus.com Marketplace within one hour.

For Volume Sellers:

As a volume seller, you will be able to provide inventory files via FTP which will be processed every 30 minutes. To begin using FTP, you will need to request an FTP account. This can be done through your seller account or by sending an email to one of the following:

For volume sellers utilizing The Art of Books inventory management system, please contact aob_support@ecampus.com to obtain an FTP account.

For volume sellers utilizing FillZ inventory management system, please contact fillz_support@ecampus.com to obtain an FTP account.

If you are a volume seller uploading your own inventory files, please contact sellbooks@ecampus.com to obtain an FTP account.

When contacting us for your FTP Account, please provide us with the email address and screen name of your eCampus Marketplace account. If you have any additional questions about how to become a volume seller, please send your request to sellbooks@ecampus.com

Inventory Files:

Bulk inventory files should be created and submitted in a tab delimited format. They should be named as inventory_YYYYMMDDhhmmss.txt

Required fields should be named and placed in the following order:

ISBN / Quantity / Price / Condition / Comments / SKU

ISBN = 10 - 13 digit character string

Quantity = integer value

Price = numeric value (no $)

Condition = integer value selected from list below.

1 = New
2 = Like New
3 = Very Good
4 = Average
5 = Fair

Comments = string value up to 800 characters

SKU = string value up to 50 characters

Bulk inventory files are processed every 30 minutes. The existence of a new inventory file will cause the sellers previous listings to be purged and rebuilt using the new inventory file provided.

When the inventory is processed, data validation is verified on each line. If there is a problem with any line in the file, a log file will be created listing the errors.

Order Files:

Order files are generated every half hour if order(s) exist. Order files are tab delimited and will be generated in the orders directory of your FTP. They will contain the following fields:

  • payment_status (will always be "paid_ship_now")
  • order_id
  • order_item_id
  • payments_date
  • payments_transaction_id
  • product_id
  • item_name
  • listing_id
  • sku
  • price
  • shipping_fee
  • quantity_purchased
  • total_price
  • purchase_date
  • batch_id
  • buyer_email
  • buyer_name (billing name)
  • recipient_name (shipping name)
  • ship_address_1
  • ship_address_2
  • ship_city
  • ship_state
  • ship_zip
  • ship_country
  • special_comments
  • upc
  • ship_method**
  • status
  • location
  • tracking
  • buyer_note
  • seller_note

**The possible values for the ship_method field are: "standard" and "expedited".

Standard means the customer selected standard shipping upon checkout. United States Postal Service (USPS) is our standard shipping method.

Expedited means that the customer selected an expedited shipping method such as United Parcel Service (UPS).

You can configure your account to allow expedited shipping by logging into your account (http://www.ecampus.com/mp) and selecting Account -> Update Shipping method.

Confirmation Files:

Shipped order confirmation files are required to complete sale transactions. Confirmation files will be processed hourly. The files are created in a comma delimited format and are named confirmation_YYYYMMDDhhmmss.csv.

The confirmation file will include the following named fields in the following order:

Catalog ID / Action / TrackingNumber / ShippingMethod

Catalog ID = Integer value which corresponds with the "listing_id" found in the orders file

Action = {0} to cancel - {1} to confirm

TrackingNumber = string up to 50 characters

ShippingMethod = {0} other - {1} USPS - {2} UPS - {3} DHL - {4} FedEx

When confirmations are processed, data validation is verified on each line. If there is a problem with any line in the file, a log file will be created listing the errors.

Processing and Confirming Orders

Confirming and filling orders is the most important thing a seller can do to keep their seller account in good standing with eCampus.com and to ensure positive customer feedback is given.

You will receive an email from eCampus.com for every sale you make. When you receive this email you have up to five (5) business days (excluding weekends and holidays) to confirm the sale. To confirm the sale, you must log in to your account and input valid tracking information to confirm or if you are a volume seller, you will need to send a confirmation file containing valid tracking information.

If an order is not confirmed within the specified amount of time, the order will be cancelled with the buyer and a refund will be issued. If an order is cancelled you will not receive payment for the cancelled sale.

Packing and Shipping Orders

Packing

Carefully packing your orders helps prevent damage to the book while in transit and ensures that the book arrives in the same condition that you originally listed it in.

We provide you with an address label on the order confirmation page that contains the buyer's shipping address. You may print this and attach it to the package, or use your own labels. When packing the order, securely wrap the items with a protective material, such as bubble wrap, crumpled newspaper or cardboard. Ship the order in a sturdy box or bubble envelope in order to prevent damage during shipping.

Shipping

You may ship the order using any shipping carrier you like as long as they provide a tracking number with the shipment. Be sure to keep records of all tracking numbers as you will need the tracking number to confirm the order in your Marketplace seller account and you may need it as proof of shipment in the event a shipment is lost in transit.

After shipping the order, log in to your Marketplace seller account and enter the tracking carrier and tracking number to confirm the order.

For protection against loss in the event of a dispute, we highly recommend that sellers insure their shipments. If eCampus.com must refund the buyer in the case of a damaged or lost package, the amount of the sale will be deducted from your seller account balance. If the account balance is not sufficient to cover the deduction, your credit card may be charged for the amount of the sale. eCampus.com will not reimburse sellers for losses resulting from damaged or lost packages. Claims should be filed separately between the seller and the shipping carrier if this situation occurs.

Seller Rating

After completing a Marketplace purchase, Buyers have the option to leave feedback for the Seller they purchased from for up to ninety (90) days after the date of purchase. Buyers have the option to rate their buying experience from 1 to 5 stars as well as leave comments that the seller can respond to. The following scale applies to our starred feedback ratings:

  • 5 stars – Excellent
  • 4 stars – Very Good
  • 3 stars – Good
  • 2 stars – Fair
  • 1 star – Poor

All ratings and comments are visible to future customers so we ask our Buyers to provide clear, constructive feedback that will be helpful to the next buyer, not personal comments regarding the Seller. The Marketplace is not legally responsible for the remarks that a Buyer may post on the Site, even if those remarks are defamatory.

The Marketplace offers the seller feedback option as a place where Buyers can express their own opinions regarding their purchasing experience, and the Marketplace will not censor these opinions or investigate the remarks for accuracy. Below are the limited circumstances when the Marketplace may remove ratings:

  • If the rating contains links of any kind.
  • If the rating contains profane and/or vulgar language or adult material. Inflammatory language such as fraud, liar, cheater, scam artist, con man, etc. is strongly discouraged.
  • If the rating contains personal identifying information about a member, including real name, address, phone number and/or email address.
  • If the rating makes reference to an eCampus.com or law enforcement organization investigation, i.e., ”eCampus.com is investigating this person.”
  • If eCampus.com is provided with a valid court order finding that the disputed feedback is slanderous, libelous, defamatory or otherwise illegal, or with a settlement agreement resolving such a lawsuit submitted by both attorneys and signed by both parties, eCampus.com will remove the disputed feedback. eCampus.com will also accept a ruling from a certified dispute resolution service if a signed settlement agreement, overseen by the certified dispute resolution service, is submitted.

Payment Guidelines

You are eligible for payment once tracking information is provided and the order is confirmed. Seller payments are issued twice a month via direct deposit. In the event your direct deposit was entered incorrectly and is rejected by your financial institution, we will notify you by email. You should then update your bank information correctly in your account. The rejected payment will be tried again with the next round of scheduled payments.

Your final payment amount is based on the selling price of all orders minus the 15% commission that eCampus.com takes from each sale. We also provide a shipping reimbursement for each completed order. For each order shipped via standard shipping a $3.00 shipping credit will be added to you seller payment and for each order shipped via expedited shipping a $5.00 shipping credit will be added to your seller payment. Any refunds that are issued during the sales period will be taken directly from your seller payment as well.

Payment Schedule

Payment for orders shipped between the 1st and 15th, will close on the 1st of the following month. You can expect your payment to be issued via direct deposit within five (5) business days after the pay period has closed.

Example: For an order shipped on April 6th, payment will be issued within five (5) business days of May 1st.

Payment for orders shipped between the 16th and the last day of the month, will close on the 16th of the following month. You can expect your payment to be issued via direct deposit within five (5) business days after the pay period has closed.

Example: For an order shipped on April 18th, payment will be issued within five (5) business days of May 16th.

Refunds

Sellers have the option to issue a partial or full refund to a buyer. To issue a refund, find the order under Shipped Orders then select Order Details. Select the orange Request a Refund button and then select the amount you would like to refund and also provide a comment to the customer.

Please note: Orders shipped within the last 24 hours are not eligible for a refund. After the initial 24 hour wait period, you will be able to issue a refund to the buyer for up to 8 weeks. All refunds are final and cannot be reversed.

Chargebacks and Disputes

As a Marketplace seller you agree to be responsible for all chargebacks filed for service-related reasons, such as material difference in the merchandise and non-receipt of an item. If a chargeback is received, eCampus.com will investigate the claim and provide the credit card issuer the shipping and tracking information that the seller has already provided to us for the particular Marketplace order. If valid tracking information has not been provided to eCampus.com during the order confirmation process the card issuer will automatically rule against the seller in the event of a dispute. The card issuer's decision is final. If you are ruled against, there is no recourse to appeal that decision and all funds for the transaction will be debited from your next payment or charged to the credit card linked to your Seller account.

Grounds for Termination

eCampus.com reserves the right to terminate your Marketplace seller account at any point if your performance drops below a set standard or if you breach the Marketplace User Agreement in any way, including but not limited to:

-Your order fill rate dropping below 85%. Information regarding your order fill rate can be found under the Performance Tab in your seller account.

-If you are listing international and/or instructor editions of textbooks your seller account may be terminated. eCampus.com does not allow the sale of international and/or instructors editions on our Marketplace.

-If we consistently receive customer complaints regarding misrepresentation of the item and/or its condition including but not limited to incorrect ISBN, older editions and poor item quality.

Please see the Marketplace User Agreement for more information on account termination.

Frequently Asked Questions

Why do I need a credit card on file to be a Marketplace seller?

Marketplace sellers must provide a valid credit card during registration for identity verification. When the card is placed on file we place a $1.00 authorization on the card to verify that it is a valid card. This is only an authorization, not a charge and should show as pending in the seller's bank account. The authorization will be removed from the credit card within 72 hours. By providing a credit card, you authorize us to charge the card in the event that the amount due exceeds your available seller account balance.

What if I am not available to fill orders from my Marketplace account?

If you are unable to fulfill orders, we recommend changing your seller account to Vacation status. To change your account status, log in to your seller account. Under Account, select 'Change Account Status'. Select the Vacation option. Then click the 'Change Account Status' button. This will temporarily remove your listings from the Marketplace so that orders will not come through your account. You may switch your account back to Active at any time to resume selling on the Marketplace.

How do I cancel my Marketplace seller account?

If you no longer wish to sell on the eCampus.com Marketplace, please send an email with your cancellation request to sellbooks@ecampus.com and our team will remove your inventory and close the seller account.