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Home > Virtual Bookstore Help Desk > Before you Order

Before You Order

How to Find items on the Site

We want your shopping experience to be as easy as possible. When searching for books on your Virtual Bookstore, we've tried to make this even easier by listing your books under your course information. Click Order Textbooks on your school's storefront, then select the correct term/session in the drop-down menu. Match classes in the list to your student schedule, choose Select next to each of your courses and then choose View Textbooks on the right of the screen.

From these selections you will have a display of your classes, and the required or recommended book for each class. If the instructor has any special notes, requirements or additional materials that are needed, they will be listed with your course information. Select the type of items you'd like to purchase (new, used, rental, ebook based on availability) and add them to your shopping cart. It's just that easy!

We may also carry apparel, or other merchandise items for your school or organization. Links to these items are available on the storefront. Additionally many storefronts will include search options to allow you to search for books or other materials.

Book Options and Conditions

New Book
New books are books that have never been used by another student, so there is no writing, highlighting or margin notes. If you are purchasing a textbook that is packaged with supplements such as online access cards, CD's, study guides or workbooks, purchasing the package as new will ensure that you receive all of the supplements listed in the package. New books are the most expensive of the available buying options, but may be required, especially if you need a component, such as an access card for homework, that is in a package/bundle with the new textbook.

Used Book
Used books are just that, books that have previously been used. A used item may contain highlighting, writing or margin notes throughout, but not to excess. We try our best to provide supplements like CD's and study guides with our used package listings. Because not all of our used book vendors have the same standards for buybacks, we cannot guarantee that these supplements will be included.

Used books should generally be in good condition, but may show signs of wear. If, upon delivery, you are not satisfied with the condition of your used book, please contact our customer service department. We will work to fix the problem, or facilitate a return for refund or replacement.

eTextbooks or eBooks are online or downloadable versions of textbooks enhanced with features like high-speed searching and electronic note-taking. Our eTextbooks come as either online or downloadable versions, depending on what version the publisher makes available. These eTextbooks contain the same content as a print textbook. We carry over one hundred thousand electronic textbooks and electronic books available for online viewing or download. eTextbooks are environmentally friendly as every eBook sold is one less tree used for a print textbook and are usually a more affordable option as well.

If an ebook is available for the textbook you are looking for, the option to add this version to the cart will appear. Once you purchase an eBook, you will receive information on how to access your ebook online or download it (if that option exists) as soon as the order has processed in our system. The access information is also available if you log in to the My Account section of the Virtual Bookstore, under My eBooks. For more information on eBooks, please visit the eBook Help Desk link.

eBook purchases are not eligible for return or refund under any circumstances. This policy is presented, as a precaution, in your shopping cart and during the checkout process. We do not guarantee that supplementary content that might be included with a new textbook purchase such as content on DVD's, CD ROM's, Study Guides, passkeys to alternate websites, etc, will be included with your eTextbook purchase.

Book Rental
The Book Rental program was created to give our customers yet another great option when it comes to obtaining their school textbooks via our site. We give you the option to determine the total rental time that you would like, 1 Semester (130 days), 90 days, or 60 days. Fifteen and 30 day extensions are available for an additional fee. If a book is available for rental, the option to add this selection to your cart will appear.

Rented books will need to be returned to our company at the end of the rental period. By renting a book, you agree that you are responsible for remembering the rental return date and returning the rental to us within the timeframe specified. If, for any reason, you wish to keep your rented book, you have the option to extend the rental or buy the book by logging in to the My Account section of your Virtual Bookstore, and viewing Manage Rentals/Returns link.

You agree that you are responsible for remembering the rental return date and returning the rental to us within the timeframe specified. To avoid additional charges to replace the book if it is not returned on time, your return shipments must be tracking in the UPS system by the rental return date. Charges will also apply if the book is returned to us in a non-saleable condition.

Shipping Rates & Options

Our online bookstore offers a wide array of shipping options to suit your shipping needs. To view the estimated delivery times for Standard Ground and Economy Shipping shipping options, please view our Estimated Standard Shipping Time maps (based on our location in Lexington KY).

Please note: any free shipping promotions that may be offered at your school do not include Marketplace items/orders.

Economy Shipping

$3.00 per shipment + $1.25 per item

4 to 14 business days

Items may be shipped by a variety of carriers

Items may be shipped to APO/FPO and PO Box addresses - APO/FPO shipping times may be longer than 4 to 14 business days, and up to 30 days, based on destination

Some carriers may deliver on Saturday

USPS shipping does not include tracking and/or insurance. By choosing USPS shipping you acknowledge that does not guarantee replacement or reimbursement in the event of a lost or misdelivered shipment. Once shipped all packages are the responsibility of the United States Postal Service.

Standard Shipping (1-5 Business Days)

$4.24 per shipment + $2.74 per item

1 to 5 business days method of shipment will be determined by number of items in each shipment (not total items on the order) and distance.

Shipments of 1 or 2 items may go USPS or UPS Mail Innovations (UPS ships the package and partners with USPS for final delivery to your address).

Shipments of 3 items or more will ship UPS Ground.

Two Day Shipping (2 Business Days)

$12.00 per shipment + $3.99 per item

2 business days (Saturdays, Sundays and holidays are not considered business days)

No weekend delivery

No PO Boxes or APO/FPO

No shipments to US Territories (Guam, Virgin Islands, Puerto Rico)

Alaska and Hawaii add $10.00 per shipment

One Day Shipping (1 Business Day)

$19.00 per shipment + $6.99 per item

1 business day (Saturdays, Sundays and holidays are not considered business days)

No weekend delivery

No PO Boxes or APO/FPO

No shipments to US Territories (Guam, Virgin Islands, Puerto Rico)

Alaska and Hawaii add $15.00 per shipment

Not available for Marketplace items

UPS Express (Canada)

$22.99 per shipment + $5.99 per item

2-3 business days (Saturdays, Sundays and holidays are not considered business days)

Recipient is responsible for import fees due upon delivery (taxes, duties, tariffs, etc) in addition to these shipping charges

UPS Express (All Other Countries)

$49.99 per shipment + $5.99 per item

2-3 business days (Saturdays, Sundays and holidays are not considered business days)

Recipient is responsible for import fees due upon delivery (taxes, duties, tariffs, etc) in addition to these shipping charges

Shipping Groups
*Fastest Shipping: Using the Fastest Shipping option allows the Virtual Bookstore Program to ship your books as quickly as possible to you. If you order three items and only two of the three are in stock, using this method will allow us to ship out the two that are in stock for immediate delivery to your door. The third book in this example will ship separately, as soon as it arrives from the publisher.

The Fastest Shipping option is not available for UPS Express International Shipments.

*Ship Complete: Using this option allows us to hold all of your ordered items until they are all ready for shipping. This option will allow you to save money on shipping, as everything will be grouped into one shipment, and provides the convenience of receiving everything at one time. This shipment type is not recommended for time-sensitive deliveries.

*International Shipping: International shipments are held and shipped as one complete shipment in our system. If all of the items are not in stock when your order is placed, we will hold the shipment for 3 days beyond the longest availability listing on the order (e.g. Usually Ships in 2-3 Business days would be held for a total of 6 business days).

*Customer Pickup: Customer pickup orders will not be shipped to the shipping address that you have provided. Instead, these items will be held at one of our retail locations until you visit and pick up the books. If you have selected the Customer Pickup option, you will be notified by email once your items are ready to be picked up.

Estimated Standard Shipping Time

Creating an Account

When you place your first order on our website, an account will be created in our system. To create this account, simply select the items you wish to purchase and add them to your shopping cart. On the checkout screen choose the Continue as New Customer option on the screen. You will be asked to provide an email address and password along with your billing and shipping address, shipping preference and payment information.

If you have had financial aid or student account money transferred from your school or organization to help pay for textbook purchases, an account will be created for you. You should receive communication from your school, or from our company providing you with the email address and password for your account. This account is most often created under your school or organization email.

Availability Estimates

It is the goal of the Virtual Bookstore Program to have all books "In Stock" and ready to ship before your semester start date. Each item that is sold on our site will have an availability estimate listed. Availabilities are near the pricing information for each type of book (new, used, etc.), and are provided as an estimate of the time it will take for a book order to process in our system before it will ship from our distribution center. These availability estimates range from one business day (24 hours) to ten business days. If the item is listed as a Special Order, we will do our best to obtain it for you but cannot guarantee stock or timing.

*eBooks are electronic copies of books. eBook links for books viewed online or download information will be emailed to you, and posted to the My Account section of our website after we have processed your payment transaction for this item. In most cases you will have access to your eBook within an hour.

*Rental textbooks are expected to ship from our distribution center within two business days of your order request. On rare occasions this shipment time may be delayed; you will be notified if the anticipated shipment will go beyond our normal processing time.

When placing an order in our system, it is important to keep in mind that the availability estimate is only a portion of the information needed when determining when your order will be delivered to you. To calculate the total delivery time to you, you will also need to add in the estimated shipping time for the shipping method that you have selected. For example, if you select a book with an availability of Usually Ships in 2-3 Business days, and you have the book shipped via UPS Two Business Day Shipping which takes two business days to be delivered to you, your total delivery time is estimated to be four to five business days.