Frequently Asked Questions

• How do I check on my order?
• What is your return policy?
• How do I find a book for my class?
• What is my account password?
• How do I create an account?
• What payment methods do you accept?
• How do I contact the Virtual Bookstore Program?
• Why aren’t you buying back my book?
• Why was I billed when my order hasn’t shipped?

Your Account

• Creating an Account
• Privacy and Security
• Updating Account Information
• Retrieving my Account Password

Before You Order

• How to Find Items on the Site
• Book Options and Conditions
• Shipping Rates and Options
• Estimated Standard Shipping Time
• Creating an Account
• Privacy and Security
• Availability Estimates

Payment Options

• Credit/Debit Cards
• Check or Money Order
• Purchase Orders
• BillMeLater*
• Paypal*
• Card Authorizations and Transactions
• Storing Your Payment Information

After Your Order

• Order Status Emails
• Reviewing Order Status
• Availability Estimates
• Making Modifications to an Order
• Tracking Your Package
• eBook Access*
• Book Rental Information*
• Return Policy/Instructions
• Contacting Customer Service

Selling Your Textbooks

• Why Sell Your Books?
• Buyback Prices
• Buyback Book Conditions
• Payment Options
• Shipping your Buyback
• Making Changes to your Buyback
• If We Aren’t Buying

eTextbooks*

• What is an eBook?
• Online or Downloadable eBook?
• eBook Reader Information
• System Requirements for eBooks
• eBook Subscription Terms
• How to Purchase
• Printing eBooks
• eBook Return Policy

Textbook Rental*

• How to Rent
• Textbook Rental Policy
• Textbook Rental Agreement
• Textbook Rental Extension
• Purchasing your Textbook Rental
• Returning Your Rental

The Marketplace*

• What is The Marketplace
• Marketplace Buyer Protection Policy
• Marketplace Seller Ratings

Company Information

• Virtual Bookstore History
• Virtual Bookstore Program
• Business Services
• Privacy and Security