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The Helping Relationship Process and Skills



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This is the 8th edition with a publication date of 9/24/2002.

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  • The Helping Relationship: Process and Skills
    The Helping Relationship: Process and Skills


The Helping Relationshipis a book for learning and teaching basic philosophy, helping skills, and processes that are essential grounding for most professions and for all human-contact occupations.The Helping Relationship presents and illustrates skills in the order in which they are used in the helping process. The primary emphasis in the helping process is to promote self-help, such as coping competence, to solve one's own problems and draw on one's own inner strengths.For social workers, counselors, business managers, nurses and anyone involved in the helping professions.

Author Biography

Lawrence M. Brammer: University of Washington Ginger MacDonald: University of Washington

Table of Contents


1. Helping: What does it mean?
Your view of helping?
The helping process.
Motives for helping.
Self help.
Peer and community helpers, professional and nonprofessional helpers.

2. Characteristics of helpers.
Levels and styles.
The helper personality.
Why is helping effective?

3. The helping process.
The helping process as experienced.

4. Helping skills for understanding.
Listening, leading, reflecting, challenging, interpreting, informing, summarizing.

5. Helping skills for loss and crisis.
Strategies for helping.
Support skills.
Crisis management.

6. Helping skills for positive action and behavior change.
The action approach to helping.
Making positive behavior changes.

7. Ethical issues in helping relationships.
Self care.
Helper competence and limitations.
Crisis responses.

8. Thinking about the helping process.
A personal theory of helpfulness.
Social issues.
Tying theory to practice.
Helping groups.



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