9780133097160

Hospitality Today with Answer Sheet (AHLEI)

by ;
  • ISBN13:

    9780133097160

  • ISBN10:

    0133097161

  • Edition: 7th
  • Format: Hardcover
  • Copyright: 5/30/2012
  • Publisher: Educational Institute

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Summary

New hospitality management students and employees new to the hospitality industry will benefit from this thorough introduction to the field of hospitality. Hospitality Today,a best-selling textbook, rich with full-color photos and illustrations, provides students with a comprehensive introduction to the many entities that make up the hospitality industry, such as hotels, restaurants, clubs, cruise lines, and casino hotels. They will learn about hospitality careers, the importance of service, and how hotels and restaurants are organized, as well as an overview of today's hot issues, including ethical challenges and management concerns. Numerous examples, exhibits, and statistics give students an up-to-date look at the dynamic hospitality field.

Author Biography

About the Educational Institute

 

We Train The Best!

 

The American Hotel and Lodging Educational Institute (AHLEI) is the premier source for delivering quality hospitality education, training and professional certification that serves the needs of hospitality schools and industries worldwide.

The AHLEI meets and exceed its education and training mission by providing materials for all levels of hospitality personnel via: online learning, distance learning courses, videos, seminars, textbooks, and study guides.

 

Professional  certification  from the AHLEI is the ultimate distinction of professional excellence for the hospitality industry.  It certifies and validates competencies in conjunction with academia and industry experts for over 35 positions in the hospitality industry; designations from front-line to general manager, including the prestigious CHA - the Certified Hotel Administrator.

 

Table of Contents

Service Makes The Difference

The Travel and Tourism Industry

Exploring Hospitality Careers

Understanding the Restaurant Industry

Restaurant Organization and Management

Understanding the World of Hotels

Hotel Organization and Management

Club Management

An Introduction to the Meetings Industry

Floating Resorts: The Cruise Line Business

Gaming and Casino Hotels

Managing and Leading Hospitality Enterprises

Managing Human Resources

Marketing Hospitality

How Management Companies Manage Hotels

Franchising is Big Business

Ethics in Hospitality Management

Rewards Program

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