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Table of Contents
Chapter 2 Hotel organization and the front office manager 37
Chapter 3 Effective interdepartmental communications 73
Chapter 4 Property management systems 95
Chapter 5 Systemwide reservations 129
Chapter 6 Revenue management 165
Chapter 7 Guest registration 184
Chapter 8 Managing the financials 222
Chapter 9 Guest checkout 237
Chapter 10 Preparation and review of the night audit 261
Chapter 11 Managing hospitality 308
Chapter 12 Training for hospitality 336
Chapter 13 Promoting in-house sales 362
Chapter 14 Security 381
Chapter 15 Executive housekeeping 411