(0) items

Note: Supplemental materials are not guaranteed with Rental or Used book purchases.
Hotel and Lodging Management: An Introduction, 2nd Edition,9780471474470
This item qualifies for

Your order must be $59 or more, you must select US Postal Service Shipping as your shipping preference, and the "Group my items into as few shipments as possible" option when you place your order.

Bulk sales, PO's, Marketplace Items, eBooks, Apparel, and DVDs not included.

Hotel and Lodging Management: An Introduction, 2nd Edition



by ;
Pub. Date:
List Price: $145.33

Rent Textbook



Only one copy
in stock at this price.

Buy Used Textbook

In Stock Usually Ships in 24 Hours.

Buy New Textbook

Usually Ships in 3-4 Business Days


We're Sorry
Not Available

More New and Used
from Private Sellers
Starting at $4.95

Questions About This Book?

Why should I rent this book?

Renting is easy, fast, and cheap! Renting from can save you hundreds of dollars compared to the cost of new or used books each semester. At the end of the semester, simply ship the book back to us with a free UPS shipping label! No need to worry about selling it back.

How do rental returns work?

Returning books is as easy as possible. As your rental due date approaches, we will email you several courtesy reminders. When you are ready to return, you can print a free UPS shipping label from our website at any time. Then, just return the book to your UPS driver or any staffed UPS location. You can even use the same box we shipped it in!

What version or edition is this?

This is the 2nd edition with a publication date of 3/1/2005.

What is included with this book?

  • The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any CDs, lab manuals, study guides, etc.
  • The Used copy of this book is not guaranteed to include any supplemental materials. Typically, only the book itself is included.
  • The Rental copy of this book is not guaranteed to include any supplemental materials. You may receive a brand new copy, but typically, only the book itself.


Hotel and Lodging Management, Second Edition prepares readers to succeed as managers in the hotel and lodging industry, while developing a solid foundation for a long and successful career. This comprehensive resource combines detailed presentations of each department in a hotel or lodging establishment along with a close examination of organizational structure and the interdependent relationship among departments.This updated Second Edition presents: New, completely updated chapters on human resources and the sales and marketing departments Up-to-date case studies reflecting the latest management trends and issues Profiles of industry pioneers working at all types of properties, from small motels to five-star hotels New sections on yield management, lodging environments, franchise companies, and management organizations Hotel and Lodging Management, Second Edition is a comprehensive tool to help readers develop the understanding, knowledge, and skills to be tomorrow's management leaders.

Author Biography

Alan T. Stutts is President of Brown College. He has received the Stevenson-Fletcher Academic Excellence Award from the Counsel of Hotel, Restaurant, and Institutional Educators International (CHRIE), and the Lamp of Knowledge Award from the Educational Institute of the American Hotel and Lodging Association. He is the author of four books and numerous articles, and is the editor of several publications.

James F. Wortman is a lecturer at the Conrad N. Hilton College of Hotel and Restaurant Management at the University of Houston, where he teaches hotel management and is Director of the Office of Gaming Education and Research.

Table of Contents

Chapter 1. Growth and Development of the Lodging Industry.
Chapter 2. Organizational Structure.
Chapter 3. The Front Office.
Chapter 4. Housekeeping.
Chapter 5. The Marketing and Sales Department.
Chapter 6. Human Resource Management.
Chapter 7. Hotel Food and Beverage.
Chapter 8. Loss Prevention and Security.
Chapter 9. The General Manager. .
Chapter 10. Yield Management.
Chapter 11. Management Contracts and Franchise Agreements.
Chapter 12. Time-Share and Vacation Ownership.
Chapter 13. Resorts, Theme Lodging, and Special Lodging Environments.

Please wait while the item is added to your cart...