9780470177143

Hotel Management and Operations, 5th Edition

by ;
  • ISBN13:

    9780470177143

  • ISBN10:

    0470177144

  • Edition: 5th
  • Format: Paperback
  • Copyright: 1/1/2010
  • Publisher: Wiley

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Supplemental Materials

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Summary

Hotel Management and Operations, Fifth Edition provides a practical, up-to-date, and comprehensive approach to how professionals across the industry manage different departments within their operation. From the front office to finance, from marketing to housekeeping, this resource offers advanced theory played out in practical problems. Multidimensional case studies are a notable feature, with complex management problems portrayed from multiple viewpoints; "As I See It" and "Day in the Life" commentaries from new managers provide further real-world perspective. Covering the latest issues affecting the industry, this text gives students and professionals an up-to-date, dynamic learning resource.

Table of Contents

Overview
Organization
General Managers: A View at the Top
Operations: Rooms
Operations: Housekeeping, Engineering and Security
Food and Beverage Division
Marketing and Associated Activities
Financial Control and Information Management
Human Resources Policy Management
Table of Contents provided by Publisher. All Rights Reserved.

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