Hotel Management and Operations, 5th Edition

by O'Fallon, Michael J.; Rutherford, Denney G.

• ISBN13: 9780470177143
• ISBN10: 0470177144
• Edition: 5th
• Format: Paperback
• Copyright: 2010-01-12
• Publisher: Wiley

Summary

Hotel Management and Operations, Fifth Edition provides a practical, up-to-date, and comprehensive approach to how professionals across the industry manage different departments within their operation. From the front office to finance, from marketing to housekeeping, this resource offers advanced theory played out in practical problems. Multidimensional case studies are a notable feature, with complex management problems portrayed from multiple viewpoints; "As I See It" and "Day in the Life" commentaries from new managers provide further real-world perspective. Covering the latest issues affecting the industry, this text gives students and professionals an up-to-date, dynamic learning resource.

Author Biography

Michael J. O'Fallon, PhD, teaches in the Hospitality and Tourism Management Department in the College of Business at James Madison University.

Denney G. Rutherford, PhD, is the Endowed Chair Emeritus in the School of Hospitality Business Management at Washington State University.

Table of Contents

Overview

Organization

General Managers: A View at the Top

Operations: Rooms

Operations: Housekeeping, Engineering and Security

Food and Beverage Division

Marketing and Associated Activities

Financial Control and Information Management

Human Resources Policy Management

Table of Contents provided by Publisher. All Rights Reserved.