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Hotel, Restaurant and Travel Law : A Preventative Approach,9780766835993
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Hotel, Restaurant and Travel Law : A Preventative Approach

by ; ;
Edition:
6th
ISBN13:

9780766835993

ISBN10:
0766835995
Format:
Hardcover
Pub. Date:
8/8/2003
Publisher(s):
Cengage Learning
List Price: $200.95
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    Hotel, Restaurant, and Travel Law




Summary

For professionals in the Travel and Hospitality industry as well as Legal professionals who specialize in this area, this book addresses legal issues confronted by managers in the hotel, restaurant, travel and casino industries. The emphasis is on prevention of legal violations. By reading the book, managers can appreciate and identify what actions and precautions are necessary to avoid, or at least minimize the number of lawsuits. The book uses the case method, long recognized as a helpful approach to learning and debunking the often-complicated discipline of law. The 6th edition has been completely updated with the latest decisions as well as classic cases that remain persuasive today.

Table of Contents

Table of Cases
xiv
Preface xvii
About the Authors xix
UNIT 1 LEGAL FUNDAMENTALS FOR THE HOSPITALITY INDUSTRY
1(126)
Introduction to Contemporary Hospitality Law
3(14)
What is Law?
4(1)
Principles of Hospitality Law
4(1)
Balancing Rights and Duties
4(1)
History of Hospitality Law
4(1)
Sources of Law
5(4)
Constitutional Law
5(1)
Statutory Law
6(1)
Common Law
6(2)
Administrative Law
8(1)
Attributes of Law
9(2)
The Role of the Judge
9(1)
Civil and Criminal Law
9(1)
Examples of Civil Law
10(1)
Remedies in Civil Cases
10(1)
Examples of Crimes
11(1)
Penalties and Remedies in Criminal Cases
11(1)
How to Read a Case
11(2)
Summary
13(4)
Legal Procedures: Journey of a Case through the Courts
17(20)
The Parties and Proof
18(1)
Commencing the Lawsuit
18(7)
The Complaint
18(4)
The Summons
22(1)
Service of Process
22(1)
Responses to the Complaint
22(2)
Responses to the Answer
24(1)
Summary Judgment
25(1)
Pretrial Procedure
25(1)
Discovery
25(1)
Pretrial Conference
25(1)
The Trial
26(3)
Types of Trials---Jury and Bench
26(1)
Jury Selection
27(1)
Opening Statements
27(1)
The Case-in-Chief
27(1)
The Plaintiff's Rebuttal Case
28(1)
Summation
28(1)
Charging the Jury
28(1)
Jury Deliberations
28(1)
The Verdict
29(1)
The Judgment
29(1)
Appeal
29(1)
Grounds for Appeal
30(1)
Appellate Courts
30(1)
Alternative Dispute Resolution
30(1)
Interpreting a Case Citation
31(1)
Summary
32(5)
Civil Rights and Hospitality Businesses
37(44)
The Civil Rights Act of 1964
38(5)
Scope of the Act
39(1)
Lodging for Transients
40(1)
Dining Facilities
40(1)
Places of Entertainment
40(1)
Jurisdiction Through Interstate Commerce
40(2)
Relief
42(1)
Enforcing the Act
43(5)
Establishing Jurisdiction
43(1)
Racial Discrimination
44(3)
Religious Discrimination
47(1)
Broad Enforcement Through the Unitary Rule
47(1)
Exempt Establishments
48(6)
``Mrs. Murphy's Boarding House''
48(1)
Private Clubs
48(1)
Assailing ``Private-in Name-Only'' Clubs
49(2)
Scrutinizing Admission Policies
51(3)
Extending Civil Rights Protection
54(15)
State Civil Rights Laws
55(1)
The Americans with Disabilities Act
56(9)
Language Discrimination
65(2)
Age Discrimination
67(1)
Gender Discrimination
67(2)
Rights of Proprietors
69(6)
Permissible to Remove a Disorderly Person
70(2)
Reasonable Rules of an Establishment
72(1)
Retaliatory Exclusion
73(2)
Ejection of Objectionable Persons and Trespass
75(1)
Summary
75(6)
Contract Law and the Hospitality Industry
81(46)
The Elements of a Contract
82(11)
Capacity to Contract
82(1)
Mutuality: Offer and Acceptance
83(1)
Legality
84(1)
Consideration
84(1)
Illusory Contracts
85(2)
Proper Form
87(3)
Genuine Assent
90(3)
Ambiguous Terms/Trade Usage
93(4)
Conditions
94(3)
Contracts Formed on the Internet
97(1)
Breach of Contract
97(5)
Compensatory Damages
98(3)
Punitive Damages
101(1)
Specific Performance
102(1)
Contracting for a Room
102(1)
Overbooking and Breach of Reservation Contract
102(13)
Damages Allowed for Overbooking
102(5)
Damage to Goodwill
107(3)
Breach by a Guest
110(5)
Intentional Interference with Contractual Relations
115(2)
Catering and Convention Contracts
117(3)
Summary
120(7)
UNIT II NEGLIGENCE
127(112)
Principles of Negligence
129(50)
Negligence
130(15)
Elements of a Negligence Case
130(7)
Summary of the Elements of Negligence
137(1)
Legal Status of Plaintiff
137(1)
Duty Owed to Invitees
137(2)
Duty Owed to Licensees
139(3)
Duty Owed to Trespassers
142(1)
Minority Position
143(1)
No Special Duty Owed to Others
144(1)
No Duty Owed on Property Not Owned or Maintained by the Hospitality Facility
145(1)
Negligence Doctrines Generally Favoring the Plaintiff
145(21)
Res Ipsa Loquitur
145(3)
Children and the Reasonable Person Test
148(3)
Attractive Nuisance Doctrine
151(1)
Negligence Per Se Doctrine
152(2)
Obligations Beyond Regulation
154(1)
Strict or Absolute Liability
155(1)
Strict Products Liability
156(1)
Respondent Superior
157(3)
Nondelegable Duties
160(1)
Duty to Aid a Person in Distress
161(1)
Duty to Invitees in Danger
161(5)
Negligence Doctrines Generally Favoring the Defendant
166(7)
Contributory Negligence and Comparative Negligence
166(3)
Assumption of Risk
169(4)
Comparative Negligence and Assumption of Risk
173(1)
Summary
173(6)
Negligence and Hospitality Practices
179(60)
Duty Owed Guests in Hotel Rooms
180(10)
Cleanliness of Hotel Rooms
180(1)
Beds, Chairs, and Other Seats
180(2)
Windows, Window Fixtures, and Screens
182(1)
Electrical and Heating Hazards
183(1)
Animals and Insects
183(3)
Bathroom Appliances and Hot Shower Water
186(4)
Duty Owed Guests and Others in Public Areas
190(8)
Lobby
190(1)
Elevators
190(2)
Doors
192(3)
Hallways
195(1)
Stairways, Steps, and Their Coverings
195(3)
Duty Owed Guests in Restaurants and Dining Rooms
198(10)
Slippery Floors
198(1)
Foreign Substances on the Floor
199(2)
Importance of Enforcing a Policy of Frequent Floor Cleaning
201(3)
Hanging Mirrors in Dining Rooms
204(1)
Ceilings
204(1)
Menu Boards on Ledges
205(1)
Hanging Televisions
205(1)
Serving Flambe Foods
205(2)
Serving Hot Liquids
207(1)
Duty Owed Guests Outside
208(6)
Outside Door Service
209(1)
Grounds
209(3)
Outdoor Sporting Facilities
212(1)
Outdoor Lighting Requirements
212(2)
Duty Owed Guests in Swimming Areas
214(7)
Exercise Reasonable Care
214(2)
Remove Hazards
216(1)
Comply with Statutory Requirements
216(1)
Safety Equipment
217(1)
Control Boisterous Conduct of Guests
217(1)
Inspect for Glass in Pool Area
218(1)
Waterfront Properties
218(2)
Restrict Use or Warn of Hazards in the Water
220(1)
Inspect Lake Bottoms for Hazards
220(1)
Special Duties
221(2)
Injuries Caused by Fire
221(2)
Security
223(5)
Medical Care
228(2)
Summary
230(9)
UNIT III RELATIONSHIPS WITH GUESTS AND OTHER PATRONS
239(116)
Guests and Other Patrons
241(14)
Who Qualifies as a Guest?
242(1)
Intent of Parties
243(5)
Registration
243(2)
Delivery of Property
245(3)
Checking Out
248(1)
Guests' Illegal Acts
248(1)
Termination of a Guest-Innkeeper Relationship
249(1)
Landlord-Tenant Relationship
249(2)
Summary
251(4)
Protecting Patrons' Property
255(44)
Risks to Property in the Hotel
256(2)
Hotel Theft
256(1)
Keycards and Keys
256(1)
Guests' Insurance Does Not Protect Hotels
257(1)
Absolute Liability for Guests' Goods
257(1)
Exceptions to the Absolute Liability Rule
257(1)
Prima Facie Liability Rule---Minority View
257(1)
Limited Liability---Modern Limitations to the Absolute Liability Rule
258(6)
Providing a Safe
259(2)
Posting Notice of Availability of Safe
261(1)
Posting Notice of Hotel's Limited Liability
262(1)
What Property Belongs in the Safe?
263(1)
Theft During Check-Out
264(1)
Hotel Guest in Hotel Restaurant
264(1)
Door Locks and Window Fastenings
264(1)
Clothes and Other Personal Property
264(3)
Checkrooms
265(1)
Baggage Room
265(1)
Merchandise Samples
265(2)
Property in Transit
267(1)
Property Not Covered by Limiting Liability Statutes
267(1)
Fire
267(1)
Estoppel: Loss of Limited Liability
267(3)
Implying Greater Liability
268(1)
Misrepresenting Risk
268(2)
Hotel's Negligence
270(2)
Comparative Negligence
272(1)
Nevada's Limiting Statute
272(1)
Liability During Check-In and Check-Out
272(3)
Guest Status
272(1)
Liability after Check-Out
273(2)
Bailment
275(17)
Effect of Bailment on Liability
276(2)
Bailment for the Sole Benefit of the Bailor
278(1)
Bailment for the Sole Benefit of the Bailee
278(1)
Mutual-Benefit Bailment
278(2)
Proof of Negligence in Bailment Cases
280(4)
Items Inside Bailed Property
284(1)
Rules Particular to Bailment of Cars
285(2)
Liability for a Patron's Property in a Restaurant, Bar, or Cloakroom
287(2)
Checkrooms
289(2)
Concessionaires
291(1)
Summary
292(7)
Rights of Innkeepers
299(32)
Right to Exclude Nonguests
300(2)
Refusing a Guest Lodging
302(2)
The Consequences of Wrongful Refusal
303(1)
Age
303(1)
Selecting Accommodations for a Guest
304(1)
Changing a Guest's Accommodations
305(1)
Entering a Guest's Room
305(1)
Evicting a Guest
306(10)
Failure to Pay the Hotel Bill
306(1)
Overstaying
306(1)
Persons of Ill Repute
307(2)
Intoxication and Disorderly Conduct
309(1)
Disorderly Conduct
309(1)
Contagiously Ill Guests
309(1)
Breaking House Rules
310(2)
Persons Without Baggage
312(1)
Business Competitors
312(1)
The Process of Eviction
313(3)
Evicting a Hotel Tenant
316(1)
Refusing a Diner
316(2)
Statutory Protection for the Hotelkeeper
318(7)
The Innkeeper's Lien
319(1)
Defrauding the Hotelkeeper or Restaurateur
320(3)
Fraudulent Payment
323(1)
False Arrest
324(1)
Summary
325(6)
Guest's Rights
331(24)
Right to Occupy Assigned Room
332(1)
Right to Privacy in Guest Room
332(4)
Protection Against Illegal Searches
336(7)
Report by Innkeeper of Illegal Activity
336(1)
Search Warrant
337(1)
Consent to Search
338(1)
Effect of Termination of Occupancy on Privacy Rights
338(1)
Disturbing the Peace
339(1)
Emergency Situation
340(1)
Room Registered to Another
341(1)
Search of Items Mislaid by Guests
341(2)
Unclaimed Lost Property
343(1)
Protection Against Insults
343(1)
Protection Against False Arrest
344(1)
Protection Against Credit Card Fraud
345(1)
Rights Concerning Rates and Fees
346(2)
Right to Advance Notice
346(1)
Right to No Extraneous Fees
346(1)
Telephone Charges
347(1)
Proper Handling of Mail and Packages
348(3)
Summary
351(4)
UNIT IV SPECIAL TOPICS
355(252)
Liability and the Sale of Food
357(34)
Adulterated Food
358(14)
Warranty of Merchantability
358(1)
Merchantable Food
358(1)
Objects in Food
358(4)
Trend Toward the Reasonable Expectations Test
362(2)
Other Grounds for Breach of Warranty of Merchantability
364(1)
Class Action
364(1)
Hot Beverages
365(1)
Foodborne Illnesses
366(1)
Proof Problems Establishing Causation
367(2)
Privity of Contract
369(1)
Strict Products Liability
370(1)
Negligence
371(1)
Choice of Action
371(1)
Customers with Allergies
371(1)
False Food Claims
372(5)
Truth-in-Menu Laws
373(1)
Food Labeling
374(1)
Kosher Foods
375(1)
Relationships Between Fast-Food Operations and Hotels
376(1)
Smoking Restrictions
377(1)
Safety Concerns Particular to Food Preparation
378(1)
Food Preparation
378(1)
Risks Associated with Donated Foods
379(1)
Liability for Injuries to Patrons
379(7)
Failure to Eject Quarrelsome Patron
379(3)
Sudden, Unforseeable Attack
382(1)
Failure to Provide Adequate Security
383(2)
No Duty to Comply with Demands of Robber
385(1)
Summary
386(5)
Liability and the Sale of Alcohol
391(22)
Alcoholic Beverages and the Hospitality Industry
392(4)
License to Sell Liquor
392(1)
Illegal Sales
392(1)
Sales to Underage Patrons
393(1)
Sales to People Who Are Visibly Intoxicated
394(1)
Proving Visible Intoxication
395(1)
Sales to Known Habitual Drunkards
396(1)
Proof of Visible Intoxication
396(1)
Alcohol Vendors' Liability under Common Law
396(1)
Alcohol Vendors' Liability Greatly Increases under Dram Shop Act
397(5)
Alcohol Vendor's Liability to the Patron
398(1)
Alcohol Vendor's Liability to Third Parties
399(1)
Alcohol Vendor's Liability to Passengers in Patron's Car
400(1)
Two Licensees Serving One Patron
401(1)
Apportionment of Liability Where Plaintiff Is Negligent
402(1)
States Without Dram Shop Acts
402(1)
Liquor Liability Insurance
402(1)
Emerging Liability
402(1)
Strategies to Avoid Liability
403(1)
Alcohol Sales in Hotel Guest Rooms
404(1)
Miscellaneous Liquor Regulations
404(2)
Age of Alcohol Servers
405(1)
Restrictions on Alcohol Sales on Sunday
405(1)
Warnings to Pregnant Women
405(1)
Prohibition of Illegal Gambling
405(1)
Prohibition of Disorderly Conduct
405(1)
Maintenance of Prescribed Records
405(1)
Restrictions on the Type of Alcohol Sold
405(1)
Limitations on Sales Promotions
406(1)
Prohibition on Celebrity Endorsements
406(1)
Proximity to School or Church
406(1)
Sexually Explicit Entertainment
406(1)
Summary
407(6)
Travel Agents and Airlines---Rights and Liabilities
413(56)
The Makeup of the Travel Industry
414(3)
Agency Law
414(2)
Tariffs
416(1)
Remedies for Small Damages
417(1)
Small Claims Court
417(1)
Class Action Suits
417(1)
The Rights of the Traveler
418(15)
Baggage Claims---Domestic and International
418(7)
Airplane Security
425(1)
Traveling with Animals
426(1)
Personal Injury on Board International Flights
427(1)
Refunds on Tickets
427(1)
E-Tickets
428(1)
Rights of Handicapped Travelers
429(3)
Travel Insurance
432(1)
Special Rights of Airlines
433(2)
Right of Airlines to Cancel Scheduled Flights
433(2)
Rights of Airline Captains
435(3)
Overbooking
438(4)
Rights of Would-Be Passengers
438(1)
Priority Rules for Seating
439(2)
Punitive Damages for Overbooking
441(1)
Overbooking on International Flights
441(1)
Punitive Damages on International Flights
442(1)
Additional Legal Issues Involving Airlines
442(1)
Lack of Documentation for International Travel
442(1)
Wrong Destination
443(1)
Liability for Negligence
443(1)
Liabilities of Travel Agents and Charter Tour Companies
443(14)
Liability for Own Actions
444(2)
Duty to Investigate Third-Party Suppliers
446(2)
Recommend Travel Insurance
448(3)
Liability for Breach of Contract by Third-Party Service Suppliers
451(3)
No Liability for Third-Party Suppliers' Negligence
454(2)
Disclaimers by the Travel Agent
456(1)
Errors and Omissions Insurance for Travel Agents
456(1)
Credit Card Fraud
457(1)
Rental Cars
457(6)
Overbooking
457(1)
Accidents in Rental Cars
458(2)
Rental of a Car Known to Be Defective
460(1)
Unauthorized Drivers
460(2)
Age Discrimination with Car Rentals
462(1)
Summary
463(6)
Employment
469(60)
Fair Labor Standards Act
470(7)
Minimum Wage
470(2)
Overtime Pay
472(1)
Time Worked
473(1)
Equal Pay for Equal Work
474(1)
Comparable Worth
474(1)
Retaliatory Discharge
475(1)
Restrictions on Child Labor
475(1)
Enforcement of the FLSA
476(1)
Family and Medical Leave Act
476(1)
At-Will Employment
476(1)
Illegal Job Discrimination
477(33)
Title VII of The Civil Rights Act of 1964
477(1)
Filing a Complaint
478(1)
Remedies
479(1)
Defense of Bona Fide Occupational Qualification
480(1)
Defense of Business Necessity
480(1)
Prohibited and Permitted Interview Questions
481(1)
Race
482(4)
National Origin
486(3)
National Origin and Accent Discrimination
489(1)
Religion
489(2)
Gender
491(2)
Gender-Differentiated Grooming Standards
493(1)
Sexual Harassment
493(7)
Pregnancy
500(2)
Age
502(2)
Retaliatory Discharge
504(1)
Mixed Types of Discrimination
504(4)
The Civil Rights Act of 1991
508(2)
Americans with Disabilities Act
510(5)
Essential Functions
510(1)
Reasonable Accommodation
511(1)
Undue Hardship
511(1)
Preference Not Required
512(1)
ADA Impacts on Application Process
512(1)
Drugs and Illnesses
513(1)
Past Disabilities and Caregivers
513(1)
Pursuing an ADA Case
513(1)
Inability to Perform Essential Elements
514(1)
Mandatory Verification of Employment Status
515(3)
Immigration Reform and Control Act
515(3)
Resume Fraud
518(1)
Occupational Safety and Health Administration
519(1)
Unions
519(2)
Summary
521(8)
Regulation and Licensing
529(50)
Regulation of the Marketplace
530(21)
Trademarks and Service Marks
530(9)
Copyrights Basics
539(1)
Illegal Satellite Reception
539(2)
Music Performances
541(4)
Artwork
545(1)
Antitrust Problems
545(6)
Franchising
551(6)
Nature of the Franchise Relationship
551(1)
Benefits to the Franchisee
551(1)
Benefits to the Franchisor
552(1)
Fraud and Breach of Contract by the Franchisor
552(1)
Tying Arrangements in Franchises as an Antitrust Issue
553(3)
Termination of a Franchise
556(1)
Regulation of Hotel and Restaurant Internal Affairs
557(3)
Guest Register
557(1)
Rates
558(1)
Mandatory Recycling
559(1)
Licensing and Zoning
560(12)
Licensing
560(1)
Principles for Granting Licenses and Permits
560(5)
License Fees
565(1)
Consequences of Operating Without a License
566(1)
Revocation or Suspension of a License
567(2)
Zoning
569(3)
Summary
572(7)
The Developing Law of Casinos
579(28)
A Short History of Gambling
580(1)
Gambling Today
581(1)
Gaming Issues
581(3)
Resolution of Gaming Issues
581(1)
Casino Owes No Duty to Inform Patrons of Laws Relevant to Gambling
582(1)
Exclusion of Card Counters Permissible
582(1)
Slot Machines
583(1)
Contracts and Gambling Debts
584(1)
Compulsive Gamblers
584(1)
Torts Involving Casinos
585(8)
Negligence
585(3)
Criminal Activity at Casinos
588(2)
False Imprisonment
590(1)
Trademark Infringement
590(2)
Copyright Infringement
592(1)
Sexual Harassment Occurring at Casinos
593(2)
Casinos and the Dram Shop Act
595(1)
Riverboat Casinos and the Jones Act
596(2)
The Jones Act
597(1)
Casinos on Native American Reservations
598(3)
Sovereign Authority
598(1)
Lawsuits Against Native American Tribes
598(1)
Lawsuits Against Casino Employees
599(1)
Indian Gaming Regulatory Act
600(1)
Internet Gambling
601(1)
Summary
602(5)
Appendix A 607(2)
Appendix B 609(2)
Appendix C 611(9)
Appendix D 620(3)
Appendix E 623(2)
Appendix F 625(2)
Glossary 627(12)
Index 639


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