How Did That Happen? : Holding People Accountable for Results the Positive, Principled Way

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  • Format: Hardcover
  • Copyright: 8/11/2009
  • Publisher: Portfolio Hardcover

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From the bestselling authors of "The Oz Principle" comes a collection of new strategies for holding people accountable while building morale. The authors show how to establish clear expectations and manage the unmet expectations that inevitably occur.

Author Biography

Tom Smith is a cofounder of Partners In Leadership, Inc., the premier provider of Accountability Training Services around the world.

Table of Contents

Introductionp. 1
The Outer Ringp. 13
Form Expectationsp. 34
Communicate Expectationsp. 54
Align Expectationsp. 75
Inspect Expectationsp. 97
The Inner Ringp. 123
Examine Motivationp. 144
Evaluate Trainingp. 168
Assess Accountabilityp. 190
Consider Culturep. 212
Conclusionp. 234
Appendixp. 242
Indexp. 245
Table of Contents provided by Ingram. All Rights Reserved.

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